FortunePlay is one of the domains under Dama N.V. launched with a large catalogue of slot games. The company behind all of this is established and licensed under the laws of Curacao. Here, navigating the vast landscape of online gambling seems easy and fun. The extensive selection of games comes from trusted providers, ensuring quality and fairness. Operated by Dama N.V., the platform prioritizes your convenience, offering support for multiple currencies and a range of secure payment methods.

Player satisfaction should remain a top priority for any modern platform. Hence, the experienced support team is always on hand for any queries or concerns you may have. Forget automated responses – at FortunePlay, you'll receive personalized, prompt assistance from real people who genuinely care about your experience.

The platform supports both English, German, Finish, and Norwegian languages and is compatible with the latest web and mobile platforms.

Before we take a step further, it is of utmost importance to inspect the main aspects of this place before committing to the fun part.

Software and Games

The website provides a sleek and powerful design, free from any unnecessary clutter (aside from the impactful lion symbolism), ensuring players to fully immerse themselves in the extensive gaming library. Carefully segmented sections enhance overall clarity, providing easy navigation throughout the platform.

Huge industry names are here, such as: NetEnt, Games Global, 1x2Games, Belatra, Betsoft, BGaming, Blueprint Gaming, Booming Games, Play'n GO, Evolution Gaming, Evoplay, Habanero, Nolimit City, Northern Lights Gaming, Platipus Gaming, Playson, Playtech, Push Gaming, Quickspin, Relax Gaming, Spinomenal, Thunderkick, Yggdrasil Gaming, and other follow up studios.

When accessing the games section, players will easily explore a wide array of video slots from leading gaming providers. With numerous options available, players may find it helpful to use the provided filtering features as well as the search engine.

There is a great number of video slots, jackpot, and Megaways slots. Some titles here include Big Bass Bonanza, Starburst, Fortune Reels, Fruit Party, Sun of Egypt 4, Wanted Dead or Alive, Admiral Nelson, Razor Shark, and many more.

If you are into traditional table and live games, you can opt for Multihand Blackjack, American Poker Gold, Joker Poker, Baccarat, Baccarat Mini and others. These games involve both skill and strategy when playing.

The live section enables more games and additional providers, including Evolution Gaming. There are interesting titles like Peek Baccarat, Speed Baccarat, Lightning Roulette, Double Ball Roulette, American Roulette, and others.

Responsible gambling

While online platforms offer a wealth of games and enticing bonuses, it's important to recognize that excessive gambling can lead to serious consequences. Hence, the platform provides various tools to help players maintain control over their gambling habits, including ‘Deposit and Loss Limits’, ‘Wager limits’, ‘Cooling off periods’, and ‘Self-Exclusion’. These measures aim to prevent excessive spending and time spent on gambling.

Bonuses and Promotions

FortunePlay rolls out not one, but a couple of times within the welcome packages for new players! This fantastic offer for freshly registered clients includes cash bonuses and extra spins offer! Moreover, reload bonuses are also up for grabs on the promotional menu, offering players the chance to snag additional spins and cash boosts during the week!

If you're a bonus enthusiast eager to capitalize on all the offers this platform has to offer, bear in mind that there's a limited timeframe to wager all bonuses from the moment you receive them. Additionally, it's important to note that not all bonus conditions are uniform, especially concerning the minimum deposit requirements—some bonuses may require a slightly larger deposit investment whereas a maximum withdrawal limit is applicable to the sign-up extra spin bonus.

Apart from the welcome package, the platform boasts a reload bonuses with similar conditions.

Registration

You need to register and login:

• Click on the Sign-up box, fill out the registration form, providing standard details such as email, password, country, preferred currency, and phone number.
• confirm that you meet the legal age requirement and optionally,
• check the box to opt-in for receiving promotions (if you wish so).

For KYC (Know Your Customer) verification, you may need to provide one of the following documents: ID card, passport, driver's license, or a similar identification document, along with proof of address and ownership of the payment method used. Additionally, proof of deposit, a selfie with the provided ID documents, video verification, and phone verification may be required. These documents and procedures ensure security and compliance. The verification process typically takes between a couple of days, and documents can be submitted via the designated page on the platform’s website.

Banking and Customer Support

The platform offers a wide range of payment options, including AstroPay Card, Bank Wire Transfer, Bitcoin, Bitcoin Cash, Cardano, CashtoCode, Dogecoin, Ethereum, eZeeWallet, Flexepin, Google Pay, iDebit, InstaDebit, Interac, Jeton, Litecoin, MasterCard Credit, MasterCard Debit, MiFinity, Neosurf, Neteller, Paysafecard, Payz, Rapid Transfer, Ripple, Skrill, Tether, TRON, Visa Credit, and Visa Debit.

However, not all payment methods and currencies are provided in each location. For example, Visa and MasterCard are excluded from the list of countries as set out under T&C.

Unfortunately, withdrawal limits are somewhat low and are below industry standards. Also, fees can be incurred if wagering is not met prior to withdrawal. Here are some of the most important rules to note…

Banking requirements and rules:

• The primary currency is the Euro.
• The maximum deposit limit varies depending on the selected banking method.
• The operator retains the authority to transfer funds to players using alternative methods.
• Players must complete the KYC process within a deadline as of initiating a withdrawal request. Failure to comply within this timeframe may result in confiscating funds from the player's account.
• The platform may incur players with the processing fee as well as the fee in case of ‘Dormant accounts’.

Withdrawal requirements:

• withdrawals must be made using the same method as the deposit. for example, if a deposit is made via a credit card, winnings from that deposit must be withdrawn via the same credit card.
• any deposit must be wagered a couple of times for slots (even more for live and table games) before withdrawal.
• maximum withdrawal amount depends on the payment method; exceeding limits may result in withdrawals in installments.
• the platform reserves the right to check identity before processing payouts.
• withdrawals via bank transfers may incur additional charges by intermediary banks
• withdrawal limits are set daily, weekly and monthly (limits are less than average) - exceptions for higher loyalty levels at the platform’s discretion.
• wins exceeding maximum allowed amount may be divided into monthly installments until the full amount is paid.

KYC and account closure:

If the operator cannot confirm that you have reached the eligible age, your account may be suspended. If you were below the eligible age while using the Website services associated with gambling:

• your account will be closed.
• all transactions made during this period will be annulled, and deposited funds will be returned.
• all bets made during this period will be cancelled and refunded.
• any winnings accumulated during the period when you were under the eligible age will be lost, and you will be required to refund the operator all withdrawn amounts.
• A deposit made to your account will not be refunded due to operator policy violation.

If the information provided is found to be false, incomplete, inaccurate, or misleading, or if the information specified during registration does not match your passport data, the operator may immediately close your account, cancel all funds in your balance, and take other actions at its sole discretion, including refusing to provide the use of website services.

So, be aware of the data that you are providing to the platform…

Customer support

No matter how experienced you are as a gambler, there may come a time when you need assistance from the support team. Rather than searching through the T&C for answers, the platform offers a professional support team available 24/7. You can access the live chat feature by clicking on the letter icon in the site's lower right corner for quick responses to any questions, whether it's day or night. While email responses may be slower, it's better for sending supporting documents or KYC papers.

While the FAQ section is available, it may not offer the diversity that some users might expect or desire.

Pitfalls

• The platform reserves the right to close a player’s account, at their sole discretion and without having to state a reason
• Low withdrawal limits
• Extremely short bonus validity term
• Possible processing fees in case requirements are not met and for the inactive accounts.

Final word

While the platform enables players some notable features, it does have its drawbacks, including low withdrawal limits and specific limitations – especially short bonus validity term. However, a high-quality game selection and a user-friendly lobby for easy navigation are the desired aspects for every platform. Various payment methods, including eWallets and cryptocurrency, enable smoother transactions. Additionally, diverse promotions are available, complemented by tournaments. While the welcome bonus has reasonable wagering requirements, its validity term may not suit all players. Despite being operated by the popular industry player, the platform's reception among casino enthusiasts remains to be seen.