DasistCasino (meaning "This is", and sometimes listed as Das Ist) is primarily a German language gaming site which is also available in English, Greek, Turkish, and Swedish. The property is owned and operated by Direx N.V., a SoftSwiss (SS) holding company that owns all of the gambling licenses for SS white labels. This property, like many others, is licensed in Curacao by Master License holder, Antillephone N.V., one of four main licensing companies there. In addition to Curacao, Direx is also registered in Nicosia, Cyprus.

The brand launched in October 2016 but the operating company has been in business since 2005. SS provides a fully functioning site for the label owners and has extensive experience in the industry through their involvement with more famous sites worldwide including BitStarz, mBit, Joo, and Oshi among others. For the most part, even customer service is handled by the operating company. However, label management will get involved in disputes from time to time when they are escalated.

Observing player advocate sites and forums we see that most players either rate Das Ist very high or very low, without very many votes in the middle of the spectrum. Known complaints include not being able to claim advertised free spins, less than friendly customer service on occasion, closing accounts without explanation, and reliance on their own interpretation of rules such as "repetitive bet patterns" being seen as game manipulation. Fortunately, this term was removed sometime between March and May 2017, but not before one player lost over $2,000 when the terms stated that "Repeated betting patterns are any 10 or more identical bets," and they confiscated his balance.

On the brighter side, those who like the venue seem to write glowing reviews lauding the virtues of quick payouts, great customer support, and a huge selection of games. Representatives are also proactive and address most issues on forums to players' satisfaction. They also seem to take constructive criticism well and adjust things like eligible games and wagering requirements. Some players said they signed up mainly because of the games offering which includes EGT Interactive.

Software and Games

The delivery platform is widely seen as more stable than EveryMatrix, yet not quite as steady as iGaming Cloud. With that said, we have never experienced crashes, latency, or other lag, and the games have always loaded swiftly and played without issue. It would be unfair to make too much of the once-off oddity in hundreds of thousands of game sessions and state that the platform is intrinsically unstable, but we do see that complaint occasionally. Your experience with any other site offering SS games would be a good indicator of what you can expect here.

The site is mobile friendly and easy to navigate. Players can filter by new games, most popular, top games, and jackpots. Along the right side, you can activate the "By Provider" menu or choose live-dealer or table games. Providers include Endorphina, Betsoft, Belatra, Booming games and, of course, SoftSwiss. Multiple providers can be toggled on or off so that the game suite displays only Belatra and Booming Games, for instance.

It should be noted that your location will determine which games you may see offered. For instance, players in Canada will not see NetEnt games as they are not available on the open market in that country. Accessing from Germany we found games from 24 providers including Amatic, ELK Studios, Habanero, NextGen, Play'n GO, and Thunderkick. Microgaming and other progressive jackpots are available, with millions up for grabs!

New games are rolled out frequently over the platform, and it's a great place to try your luck on fresh slots and the occasional table game. While the Betsoft tables can be fun, we prefer to stick to the SS Provably Fair games and occasionally check the hash to make sure the random number generator has not been tampered with. Clicking a button will bring up the widget to check the blockchain, which can give peace of mind when luck is not going your way sometimes.

Bonuses and Promotions

While numbers and terms can change from time to time, this is one place that offers a huge welcome package. Be sure to check the T&C as players in some jurisdictions are not eligible for the promotion. While the initial value of the welcome offer is great, playthrough requirements can be difficult with no jackpot play, no tables except roulette and poker, and video poker only counting 5%. There are also a number of slots that can't be played while a bonus is active, so again. be sure to check the terms to stay within the guidelines. Until playthrough requirements are met you'll need to keep bets no higher than 5 EUR/USD, 50 SEK/NOK or 0.001 BTC. The most you'll be able to withdraw from "free spins" is 20 Euro or equivalent currency or 0.004 BTC.

Banking and Customer Service

The site accepts Euros and Rubles as well as Bitcoin for deposits. There is no minimum withdrawal limit for BTC. Most popular methods including debit/credit cards and major eWallets are accepted. All deposits are free of fees except CEP Bank and Qiwi which incur a 2.5% fee. All cashouts are free but can take 1-3 business days for bank transfers and debit/credit cards but should be instant for BTC, eWallets, Zimpler, Trustly, etc.

Players are allowed 2,500 euro per week or 10,000 euro per month in withdrawals. EU players must withdraw at least 100 euro if using wire transfer, the minimum for all others players is 400 euro by that method.

Customer care is available around the clock via live chat and email. However, we were not able to find a telephone number for customer service.

Pitfalls

Playthrough requirements may be too high for some promotional offers. The maximum monthly withdrawal limit looks like the per transaction limit on the payments page, but the General Terms & Conditions state the lower limit of 2,500 euros per week. Some promotional terms in the past were predatory but the contract seems to be updated and fair now. Max withdrawal for any amount of free spins is 20 euros. While the current three-stage welcome offer is generous, there seems to be a lack of follow-up offers on the site other than a VIP loyalty scheme.

The Final Word

There is a little bit of everything at Das Ist Casino with more than 1,000 games to choose from including live dealer offerings from Ezugi and Evolution Gaming, Microgaming and NetEnt progressive jackpots, as well as cult classics from ELK Studios, Quickspin, and Thunderkick to name but a few.

Promotional terms are much briefer and fairer now than they appeared to be in the past and a quick look at the rules should be all you need to stay within the parameters for a big cashout!

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