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Casoo

Players from United States are NOT accepted at the casino

Casino Rating:
4.3 /5
Average
4.3
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REVIEW CASINO

Players from United States are NOT accepted at the casino

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Home / Online / Casoo
Casino Rating:
4.3 /5
Average
4.3
lcb.org

Casino Bonuses

Sign Up bonus +100 CS

100% up to
€/$ 300

Details
  • WR: 25xBxD

New Customer Offer. T&C’s Apply. 18+. Min deposit: 20 €/$. The maximum bet when having an active bonus is €/$. 5 per spin or €/$. 0.5 per bet line. The following games can’t be played with bonus: All roulette games, All blackjack games, All BAccarat games, All Live games.

2nd Deposit bonus +100 CS

50% up to
€/$ 300

Details
  • WR: 25xBxD

The maximum bet when having an active bonus is EUR 5 per spin or EUR 0.5 per bet line. The following games can’t be played with bonus: All roulette games, All blackjack games, All BAccarat games, All Live games.

3rd Deposit bonus

40% up to
€/$ 400

Details
  • WR: 25xBxD

The maximum bet when having an active bonus is EUR 5 per spin or EUR 0.5 per bet line. Min deposit: 20 €/$. The following games can’t be played with bonus: All roulette games, All blackjack games, All BAccarat games, All Live games.

4th Deposit bonus

25% up to
€/$ 1000

Details
  • WR: 25xBxD

The maximum bet when having an active bonus is EUR 5 per spin or EUR 0.5 per bet line. Min deposit: 20 €/$. The following games can’t be played with bonus: All roulette games, All blackjack games, All BAccarat games, All Live games.

Casino Bonuses

Casino Gallery

Casoo Review Jump to comments

Casoo is an online casino operated by SG International N.V. which is licensed through Antillephone in Curacao (No.8048/JAZZ2015-035). Money processing is handled through a sister company, SG International LP with a registered address in the UK.

Their gambling license also covers PlayVino and CasinoVino, which share the same theme and site template. Casoo is uniquely focused on space exploration and dubs itself, "Your Intergalactic" real-money gaming site.

While not completely "gamified" with missions, accomplishments, and levels-ups, all of the promotional materials are well-executed and on target for the thematic journey which imagines the player on an intergalactic journey in pursuit of conquest and finding the "eternal crystal". 

Depending on your location, look for Microgaming and NetEnt slots along with about 30 other providers including several live streaming table game providers.

The site has not been active long enough to establish much of a history, nor can we link it directly to any other operators aside from the sister-sites running on the same license. We find no relevant complaints or disputes for any operators on this license. See the pitfalls section below for more information on SG Int'l properties generally.

Let's review the site!

Software and Games

The landing page will recognize your IP address and present in any of five languages. If you prefer a language other than the official one used in your location simply choose between English, Russian, Suomi (Finnish) Norsk (Norwegian) or Svenska (Swedish).

The site also optimizes itself for the display resolution of your device, thanks to advanced HTML5 web technology. Desktop PC/Mac, laptop, tablet, iPhone or Android users will enjoy the same cutting edge experience.

Goodies

Navigation is simple and there are thousands of games to choose from. Look under the "Goodies" section to find one highly noteworthy filter to gain the ability to choose slots that let you win huge, or win often.

That's the user-friendly way of them telling you that one category (win huge) contains highly volatile games that are designed for high risk/reward players. Dead or Alive, Reactoons, Book of Aztec, and Immortal Romance are highly variable games.

Games like Big Bad Wolf, Jack Hammer 2, and Moon Princess are examples of the kind of low volatility games you might find in the "Win Often" section. These game are more like a long country road with dips and swells compared to the roller coaster ride that thrill-seekers who don't mind losing on most spins to hit the big jackpots prefer to play.

There are other categories too. Look for special sections featuring:

  • Crypto games - Endorphina, Amatic, etc.
  • New & Shiny - The hottest recent releases
  • Super Hot - Some of the most played titles on the site
  • Recommended - Starburst, Playboy, etc.
  • Random Features - Dwarfs Gone Wild, Rise of Olympus, etc
  • Win Both Ways - Berry Burst, Invisible Man, Fisticuffs
  • All Games - Click the All Games button to bring up even more filters!

Here you'll see a variety of slot titles, but more importantly, you can choose which of the more than 30 provider libraries to select games from.

Toggle on or off any number of developers such as Quickspin, Playson, or Booming Games and create your own library. Click All/Reset to start over.

Not all players will take advantage of this feature, but it's nice to know it's there. If you've been experiencing a winning streak on Habanero slots, for example, and want to only see games like The Dead Escape, Koi Gate, London Hunter, and Panda Panda - you won't have to remember the titles or sort through thousands of other games to find them.

The LIVE suite also features this filter with eight separate and distinct table and card game providers listed. If you are accustomed to playing at an Evolution, LuckyStreak, or AsiaGaming venue, you can select games from any or all of those providers.

If you've had a bad run lately with AsiaLiveTech or Evolution and want to try a new provider, simply clear the filters and select a new provider like SAGaming or Authentic Gaming to try a whole new experience.

Tables and Card Games

If you are a roulette aficionado, a king of blackjack, or a baccarat maven - use the text search box if you don't want to sift and sort through games by any given provider.

Typing in "roulette" brings up a mix of live and random number generator games. The array of options is simply phenomenal with over 70 roulette titles to choose from. Every possible iteration is available including low, standard, and high table limits.

There are about 70 blackjack choices too! Every possible rule set and potential RTP (theoretical return to player percentage using optimal strategy) is found here. Look for several variants that allow side bets on certain cards and outcomes, live games, low and high limit single deck, as well as VIP and Gold Series options.

Simply going by the provided language options and the fact that we only find two versions of live baccarat (three, counting table limits) as well as about 15 RNG versions, the site is not aimed at an Asian player base. They do provide enough diversity for any player in any region, languages notwithstanding.

For those who enjoy Asian themed games with their unique feature mechanics, look for PGSoft titles in the All Games section.

If you like cutting-edge 3D and VR-enabled games, try the EvoPlay catalog.

Bonuses and Promotions

The Promo button is easy to find no matter which device you connect with. For mobile or low screen resolution desktop, look under the three horizontal line menu (hamburger) in the upper left. For desktop, choose the treasure chest icon top center.

Here is where we see the site's theme really come through. The Welcome Bonus is very attractive. Please see above or visit the casino to learn more about the current offer.

Terms are not included in the information about spins and/or percentage matches. The site simply tells you what you can get without providing a direct link to bonus terms. Scroll to the bottom of the page to find the terms and conditions.

A good place to start is with the FAQ. It states the wagering requirements that "apply to the initial bonus+event amount". Since that doesn't tell us everything we need to know, we need to go into the general T&C to figure out what's really going on.

  • Bonus amounts are removed upon cashout of winnings
  • Wagering applies to deposit plus bonus amounts
  • Max bet is limited by line and total bet
  • Welcome Bonus has an extremely low max bet

Term 9.5) All 200% welcome bonuses have a max bet limit of 0.5 EUR. If a player is betting more than allowed per bet with an active bonus, it classifies as bonus abuse.

Now we see why they don't link directly to the bonus terms. Almost every player on the planet will bet more than 0.50 euro per spin, especially after any significant win - rare is the player who won't.

Banking and Customer Service

Nearly all online payment methods are supported with no fees for deposits or withdrawals. Bitcoin and alt-coin deposit limits are higher than their corresponding withdrawal limits.
Processing time for all deposit and withdrawal methods are listed as instant. However, the terms state up to 72 hours for small withdrawals and 7 days for anything over 1000 euro.

  • Support is available: "...all week between 10:00 - 00:00 CET via chat, phone, and e-mail"
  • Players can submit any question via an online ticket request form
  • Telephone and email contacts are also provided
  • The FAQ is very comprehensive covering nearly any subject

Pitfalls

  • 3x turnover on slots and 5x on other games with no bonus to avoid 10% withdrawal fee
  • 72 hour withdrawal under 1000 EUR, 7 days 1000+
  • Withdrawal limits and frequency are not clearly defined in terms

Actual ownership is currently unknown, but we can loosely connect at least customer service at another operation on the same license to the failed Grand Rio which closed up shop in 2016 owing at least one player five digits.

To be fair, this trail may exist due to the way most Curacao casinos are set up and operated. The former or current compliance and management company may have simply been facilitating a point of contact for the disgruntled player.

Several venues operated by SG International have been short-lived. Ni$$i and Wildwildbet have closed. It seems all of their sites operate on the SoftGamings platform. It's unclear if their compliance company (EMoore) is part of the SoftGaming or SG, but we'd venture a guess that SG and SoftGamings are connected at the hip.

24K and Webbyslots are also operated by SG Int'l on the SoftGamings platform. Each has its own Curacao license with complaints. ems-dot-ems-management.com (emoore?) is their registered email just as all other known SG sites have.

The Final Word

The lack of transparency surrounding SG and/or SoftGamings operations gives this reviewer pause. The company offers several solutions ranging from a "self-service" package to white labels, turnkey, and Bitcoin operations. The company provides IT support for all of its packages and licensing for some, however, we don't find any form of guarantee for players based on the website and on past casino closures.

The types of services offered don't allow us to state that the white labels (or other solutions) are actually managed the same in all incidences nor that there is a good track record of player satisfaction or even successful operations. Coupled with a Curacao license rather than one in Malta I would be torn to decide whether or not to play at any SG site. Even though Antillephone is the best Caribbean license, they won't collect winnings for players.

Time is the great equalizer and the only way to build and maintain a sterling reputation.

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User reviews marked with this logo are syndicated from LCB.org
lcb Lokieluke Lokieluke
LCB User
Posted on September 16th, 2021
very clean and crisp layout with plantybof software providing you with hours of enjoyable and fun entertainment. id recommend that people who have been trying to have the best place to play with the latest in the game providers then why not give this a whirl.

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lcb delemarie83 delemarie83
LCB User
Posted on July 24th, 2021
love this casino, it looks great, feels great and have been treated great by support, have had a decent amount of luck and no issues getting withdrawals which by the way are always paid in good time, don't use bonus' so haven't any opinion in that area but as I have said it's all over great and I have tried a few casino's in my time so don't give positive reviews unless deserved nor do I recommend them if they aren't worthy and definitely recommend this one.

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Posted on July 2nd, 2021
Bad review. The least trustworthy online casino I have used. They have refused to let me cash out despite meeting all of their conditions, even asking me to deposit Bitcoin to be able to withdraw using that method, which I do not want to do. Despite 2 withdrawals recently, now they say that a bank transfer cannot be used for "change of regulations" I am looking at loosing my money because unfortunately no way of contacting any parent company is obvious. I guess we live and learn. Notpc77

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+1 votes

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