BetNeptune is relatively new online platform powered by ProgressPlay Limited where players will enjoy instant access to a large variety of games like slots, table games, live dealer games and large sportsbook section offering markets on both major and minor events.

There’s no shortage of software providers as the platform is home to some of the best names in the industry. Players can access the platform through most web browsers and devices, and the operator is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission. Hence, double protection for additional peace of mind.

Also, the website is, by default, available in English and the operator promotes the responsible gaming and tries to control the funds the punters use to play.

Software and Games

The platform is filled with popular software providers like, Big Time Gaming, 1x2Games, Blueprint Gaming, Evolution Gaming, Lightning Box, NextGen Gaming, Play'n GO, Tom Horn Gaming, Thunderkick, NetEnt, Microgaming, and others and so on and so on.

The games library is packed with lots of different game types but one of the most popular by far, is video slots. Also, there is a drop-down menu to select favorite providers and therefore the game itself. Moreover, the whole interface is easy-to-navigate with nice search filters to go through.

The games lobby offers hundreds of video slots from a long list of software providers. Players can easily access this list by using the drop-down menu which allows players to then pick their favorite providers if they wish. Some of the platform's most popular titles include the Book of Dead, Rainbow Riches, Immortal Romance, Starburst, Perfect Gems, Big Money Frenzy, Solar Wilds, and others. Of course, there are plenty more video slots.

More traditional games can also be found on the platform. Some of them are even themed to add more entertainment. The platform serves the players with the iconic Hold’em Poker which is deemed as one of the most popular poker variants. Additionally, they involve Vegas Downtown Blackjack, 21 Bet, Keno, Dragon Tiger, and much more.

Their live section is packed with games that are streamed in real-time and the titles here include the variants of Blackjack, Roulette, Poker, and Baccarat.

Bonuses and Promotions

New and existing customers can enjoy fantastic deals every day of the week as the large number of promotions is a characteristic feature of the company’s websites.

The platform welcomes new players with bonuses on the first couple of deposits, which must be at the platform’s minimum. The bonuses are valid for a somewhat longer period, but the wagering requirements are strict. On the other hand, the major drawback in ProgressPlay venues’ welcome offers is the max win conversion. Here you are allowed to withdraw bonus winnings equal to only a couple of times its amount, which is not great.

The rest of the promotions for existing players include sportsbook and betting promotions. On the other hand, there is ’Rewards Programme’. Here you can complete fun missions to unlock rewards! You can find out more information about each reward by logging in and opening the Rewards Widget. Every time you progress to a higher level, you will get access to better rewards. However, note that the max conversion from extra spins is low as well.

Banking and Customer Support

The platform offers a wide range of payment options like Skrill, PaySafeCard, ecoPayz, Neteller, VISA, Mastercard, EuTeller, Trustly, Maestro, Bitcoin, AstroPay, ApplePay, Zonda Pay, MuchBetter, e-wallet, JCB, Interac.

Also, not all payment methods and currencies are provided in each location. Some methods are only available in certain countries and with certain currencies. Hence, it’s best to visit the payment options and T&Cs rules to be sure which method to choose when playing.

There are minimum deposit and withdrawal limits for each withdrawal which may differ regarding the method used as well as whether your place falls within the MGA license or GB license. However, both maximum amounts for withdrawals are low.

The platform reserves the right to reject transactions if the owner has not provided sufficient evidence to prove his identity and may determine minimum and maximum deposit limits depending on the method chosen by a client. Also, before any withdrawal, customers must undergo the KYC process. Should concerns arise regarding player’s documentation in connection with AML or similar issues, then the operator may request notarized documents and suspend your account (including freezing all funds deposited) until further notification.

All deposits that are not linked to a bonus must be wagered a couple of times before a withdrawal. Also, the platform reserves the right to charge processing fees for withdrawals in general, whereas a processing fee is calculated in the amount per withdrawal.

Customers who need help can contact a customer service agent. One of the quickest ways to get help is by using their live chat, which is open 24 hours a day, 7 days a week. Players can also email the platform or use their online contact form should they require any additional assistance.

Pitfalls

• Low daily and weekly withdrawal limits
• The platform can request notarized documents from the players
• The operator may at its discretion and without having to justify, refuse to open an account or close an existing account
• Processing fees

Final word

This platform seems legitimate with different casino games, sportsbooks, and betting. Also, acceptable minimum and maximum deposit, and most of all, a proper operating license on two fronts from both MGA and UK Gambling Commission. Some things could be better like their winning’s max conversion for the welcome bonuses, the KYC process can be complicated with notarized ID and the operator’s broad discretion regarding possible account termination, etc. Overall, if anyone is looking for a reliable platform in terms of payment while enjoying a great video slot selection, live games, and sports betting, BetNeptune is the place to play at.