Joya Casino is domain under Provably Fair Gaming B.V. launched with a large catalogue of slot games and a massive offering of game developers. The company behind all of this is established and licensed under the laws of Curacao. Here, navigating the vast landscape of online gambling seems easy and fun. As it should be… The extensive selection of games comes from trusted providers, ensuring quality and fairness. Many different studios power the extensive gaming library, and we will dissect some of the most popular ones, but it’s always good to know there are some alternative offerings as well…

Player satisfaction should remain a top priority for any modern platform. Hence, the experienced support team is always on hand for any queries or concerns you may have. Also, the platform prioritizes players’ convenience, offering support for multiple currencies and a range of secure payment methods.

The platform supports English, German, Portuguese, and Spanish languages and is compatible with the latest web and mobile platforms.

Before we take a step further, it is of utmost importance to review the main aspects of this place before committing to the fun part…So, be responsible and stay with us to see what’s the catch with this place.

Software and Games

This platform offers an exhilarating online gambling experience, with an extensive games’ library and generous promotions with reasonable terms. With a sleek and modern design and royalty-like colours of purple, Joya Casino provides an interesting gaming environment followed by user-friendly features.

While the games lobby is extensive, navigation could be improved with better filtering options (only filter by developer is available). Also, it needs more categories – this is especially useful for the newcomers. For experts and experienced players, there is a simple search options when you know your games…

Huge industry names are here and in great number as well. For example, NetEnt, 1x2gaming, Amatic Industries, Ash Gaming, BetSoft, Big Time Gaming, Blueprint Gaming, Evolution Gaming, Ezugi, Habanero, Igrosoft, Microgaming, Net Entertainment, Oryx, Play'n GO, Playson, Playtech, Push Gaming, Quickspin, Real Time Gaming, Relax Gaming, Thunderkick, Yggdrasil Gaming, Tom Horn Gaming, Endorphina, Wazdan, GameArt, Booming Games, Gamomat, Pragmatic Play, Nolimit City, Mascot Gaming, ReelPlay, Japan Technicals Games, and other follow up studios.

When accessing the games section, players will easily explore a wide selection of video slots from leading gaming providers.

Some titles here include Big Bass Bonanza, Starburst, Fruit Party, Aztec Bonanza, Cash Bandits 2, Buffalo King, Minotaur's Wilds, Nostradamus the Prophet, Triton’s Realm Hold & Win, and many other slots.

If you are into traditional table, you can opt for Blackjack, American Blackjack, Oasis Poker, Triple Edge Poker, Joker Poker, European Roulette, American Roulette and others. These games involve both skill and strategy when playing.

The live section enables more games and additional providers, including Evolution Gaming. There are interesting titles like Teen Patti, Auto Roulette, Dragon Tiger, Speed Blackjack, Lightning Roulette, Speed Baccarat, and others.

Bonuses and Promotions

The platform offers enticing offers, including a no deposit bonus, a multi-tier welcome package (split over couple of deposits), and a cashback offer. The wagering requirements are favorable, making this promotion appealing to players seeking bonuses independent of their initial deposit.

Minimum deposit requirements vary for each deposit on welcome bonus. Once activated, players should consider certain factors before proceeding. So, be sure to understand the bonus rules and terms and conditions before using any bonus to avoid confusion and ‘bad luck’. Only one bonus can be active at a time, and bonuses cannot be accumulated. They are available only to fully registered players, with minimum deposit requirements varying based on the chosen bonus.

There is, of course, the wagering requirement for each bonus. To redeem a bonus, you must fulfill the wagering requirement by placing bets equal to the bonus amount multiplied by a specific number of times. Deposit bonuses must be redeemed through wagering. Until wagering requirements are met, the maximum bet allowed is limited (at lower end). Also, different games contribute differently to wagering requirements, with slots contributing fully while other games contributing far less, or some do not contribute at all.

It is possible to decline bonuses by contacting customer support, which resets your bonus balance to zero. Declining a bonus after partial redemption cancels any associated winnings.

Additional limitations - bonuses are limited to one per person, household, and payment account. The platform prohibits delaying game rounds or using strategies to manipulate bonus wagering requirements. Failure to comply may result in voided winnings and account suspension.

Loyalty:

The platform offers a multi-tier loyalty program. To partake, players should meet minimum deposit requirements and make qualifying deposits. Advancement is based on deposit activity, with levels assessed monthly. Starting at Lucky Gambler, players progress up to Casino Conquer as the final rank with best perks and features. Benefits include increasing cashback, bonus spins, tailored bonuses, dedicated support, etc.

Banking and Customer Support

To start your journey at Joya, follow these simple steps to register:

• find the "registration" icon on the website, enter username, provide personal information, enter contact details and
• create password
• enter date of birth:
• accept terms and conditions
• complete registration: click "register" to submit your information.

After registration, you'll receive a verification email from the platform so make sure to verify your email address by clicking on the given link. Of course, players may need to undergo the site’s verification process to continue using its services fully.

The platform offers a wide range of payment options, including Binance, Bitcoin, Bitcoin Cash, Cardano, Dash, Dogecoin, EOS, Ethereum, Interac, Jeton, Litecoin, MasterCard Credit, Monero, Neteller, Pix, Skrill, Solana, Tether, TRON, USD Coin, Visa Credit, and Zcash.

However, not all payment methods and currencies are provided in each location. For example, Visa and MasterCard are excluded from the list of countries as set out under T&C.

Unfortunately, withdrawal limits are somewhat low and are below industry standards. Also, fees can be incurred if wagering is not met prior to withdrawal.

Here are some of the most important rules to note…

Banking requirements and rules:

• To participate, deposit money from an account in your name. Deposits can be used for betting or gaming.
• Details for depositing, withdrawing, and transferring funds can be found in the Deposit section of the Help menu.
• Using a payment method not in your name may result in invalid deposits and voided winnings until verification is completed.
• Players cannot make charge-backs or cancel deposits. Any unpaid deposits will be refunded, including associated expenses.
• the player’s account is not a bank account, and excessive deposits without gaming activity may incur an administration charge.
• Deposited funds are held in separate bank or escrow accounts by the operator. However, these funds are not insured or protected in the event of insolvency.
• You can set a daily deposit limit, which can only be increased with prior notice and confirmation. On the other hand, reductions are immediate. This is part of the responsible gaming tools and program that the operator incorporates in the platform.

Withdrawals:

• You may request withdrawals if all deposits are confirmed, identity checks are completed, and other withdrawal conditions are met.
• Upon approval, the platform will return funds to you, deducting any charges or required deductions.
• The platform may attempt to accommodate your withdrawal preferences, but cannot guarantee them.
• Withdrawals may be processed in a different method or currency than requested, with applicable charges as provided in the ‘Help’ section of the platform. Check this out, before it’s too late…
• maximum withdrawal amount depends on the payment method; exceeding limits may result in withdrawals in installments.
• withdrawal limits are set at the lower end- exceptions for higher loyalty levels at the platform’s discretion.
• wins exceeding maximum allowed amount may be divided into monthly installments until the full amount is paid.

Customer support

No matter how experienced you are as a gambler, there may come a time when you need assistance from the support team. Rather than searching through the T&C for answers, the platform offers a professional support team available 24/7. If you wish so and you are not in a hurry, you can address them via e-mail (this is better when KYC procedure is on the way, so you can easier submit documents needed).

Customers need to use the live chat icon to eventually enter the help center. So, no special part of the platform is dedicated to the customer support and that is a rare occasion in the world of online gambling…

Pitfalls

• Low withdrawal limits
• The platform may request notarial ID documentation for the purpose of KYC process
• No dedicated page for customer support
• Possible processing fees.

Final word

While the platform enables players some notable features, it does have its drawbacks, including low withdrawal limits and specific requirements – notarial ID documents can be requested. However, a high-quality and high-quantity game selection are the desired aspects for every platform. Various payment methods, including eWallets and cryptocurrency, enable overall smoother transactions. Additionally, diverse promotions are available including the loyalty program. Although this place is operated by the company holding a license from Curacao, the platform's reception among punters remains to be seen…