Hello Casino is an online gambling site that launched on the White Hat platform in 2015. The site has a great reputation among players and in the industry as a whole. Representatives are always available to address any player concerns that might arise in the public fora. 

Look for thousands of slots and other games by top makers as well as the live casino. The operator, White Hat Gaming Limited is licensed by The Maltese gaming authority, the Gambling Commission in Great Britain, and the Swedish gambling authority.

Multiple languages and nearly a dozen currencies are supported with another dozen more payment methods for deposits and withdrawals.

Visit the casino from your country to look for special welcome bonus offers and ongoing promotions where allowed.

Players from the United Kingdom are not eligible for the basic bonus offers. The promotional terms and conditions do not apply to players in the United Kingdom.

The list of game providers is simply too long to mention more than a few but you can see them by activating the drop-down menu on this page under "Gaming Platform". 

Some of the top names include Microgaming, NetEnt, Big Time Gaming, and Evolution but the list goes on and on with new providers being added on a regular basis. 

A deep dive into the gambling forums, advocacy sites, and complaint boards has not turned up a single dispute that was not solved fairly, amicably, and quickly. In fact, in many cases, the operators have gone the extra mile to correct any mistakes and make sure players are well taken care of. 

While many if not most sites in operation for this long have a host of potential problems to sort through, we simply don’t find that to be the case here. While some less-than-savory complaint boards may archive or otherwise delete complaints for business reasons - clues always remain somewhere on the internet even if one has to use the Wayback Machine or other tools to find them.

Direct Casino Support from Hello has been public on LCB.org since 15 January 2015 with less than a handful of inquiries and only about a dozen posts, mostly laudatory. The most recent was a mention that players from Portugal may not be able to register and play for real money.

Aside from that, all is quiet on the Hello front, and in cases like this, the fact that there is no news is the good news.

With that, we’ll delve into the software and some of the available games - take a look at bonuses and promotions and suss out any terms readers should be aware of - examine banking methods, terms, and options as well as customer service - list any pitfalls that appear during a thorough review, and then render a final word on the operation.

Please read on to learn more about the…

Software and Games

If you've ever wondered how there could possibly be so many online gambling sites available the answer comes down to "white labels".

These are often sites that are built on the same backbone and structure as other sites with things like branding, promotional considerations, themes, gamification, and a few other 'tweakables' being the only thing that separates them from others that come from the same mold. 

There are pros and cons to the white-label model. But its existence is the reason a company like White Hat controls nearly 50 domains on a single Malta Gaming Authority license. Here's a picture of what it looks like in the back end I had the player interfacing with the casino and you have the complete picture.

The same experienced professional team behind the scenes runs all of those elements from licensing, compliance, payment processing, customer support, customer retention, and the basic product to technological elements such as development, innovation, hosting of the sites, and marketing campaigns. 

 What this means is that you can go to any White Hat venue and expect the same stable platform, ease of access, hassle-free payment processing, and for the most part harmonized rules such as bonus terms and conditions. 

Whether the operator chooses to plug in a sportsbook module or even a live casino component, the basic platform remains stable and scalable.

We won’t attempt to count all of the games here but the numbers run into the thousands. There are over 80 studios and providers listed on the provider page. Visitors can go directly to that and select a name or logo to find all games by that studio or provider.

Another way to find a favorite game is to simply click on the icon for certain categories there are more than a dozen options here running from slots and jackpots to table games classic slots and live casino.

We don't find any granular filters such as sorting volatility, return to player percentages or jackpot levels, but scrolling down the page and clicking a familiar title or a fetching game icon is good enough for many players. 

Note: For players who use RTP as one of their selection criteria, the theoretical return to player percentage for all games is listed on the site.

One category they have provided is Megaways slots. We found about 25 titles when we visited. Megaways slots can be made by anybody from NetEnt to iSoftbet - the one thing they have in common is Big Time Gaming’s Megaways maths models and feature mechanics. 

You can expect anywhere between 2 and 7 visible active reel positions on each reel and up to 6 reels in a nutshell. It changes with every spin. Since the games follow the “allpays” model, there are no traditional paylines, simply “ways to win”. Matching symbols on adjacent reels starting from the leftmost icon form winning combinations left to right. That configuration gives a maximum of 117,649 ways to win on a single spin.

But that wasn’t enough! They introduced a variety of features into those maths such as Free Spins with Unlimited Win Multipliers, Mystery Symbols, and Cascading Reels, with plenty more innovation, improvement, and excitement to come.

Some of these games may also offer a Bonus Buy component that allows you to purchase free spins rather than spin until they occur at random intervals. 

For instance, Iron Dog Studio took NetEnt's 1 Million BC and plugged in Big Time Gaming's Megaways to create 1 Million Megaways BC.

When the Buy Free Spins feature is activated you can open up 60x multipliers in the feature game compared to 8x in the base game. It's a high-volatility game with free spins that only trigger once in every 300 spins on average, so it might be worth the premium to buy spins if you are lucky. It *can* cost more than 200x your current stake, but you'll be asked to approve the bet before it's placed.

Table Games

The RNG (random number generator) based table games here have been chosen with a discerning eye. This is one of the most well-curated collections of digitally animated games we've ever found.

While that may be down to preference, the objective reality is that the suite is not littered with dozens of titles that don't offer something unique.

There are plenty of blackjack choices including Single deck, Vegas Downtown, Atlantic City, Vegas Strip, and a few others that allow players to choose their preferred ruleset, RTP, and strategy.

Visitors will also find all of FELT's side bet games individually or by playing 6 in 1 and selecting the "side bets" icon. It's also a treat to see the studio's Double Ball Roulette and 3 Card Hold 'Em.

The curators have also included a couple of niche favorites from the UK's Seven Deuce Gaming - Swap the Flop and Hold'Em Switch.

A scant few video poker titles have been included as well as baccarat, but no Pai Gow poker. The roulette options are strengthened by Golden Rock Studios Roulette x2 and Roulette x5 adding a dice roll bonus game for bigger payouts now and then.

Live Dealer games

Pragmatic Play Live and Evolution Gaming provide content for the live dealer suite with individual lobbies by game type from Pragmatic.

Each provider covers all of the traditional games with the majority of Pragmatic's game show titles tucked away in their own mini-lobby.

• Roulette
• Blackjack
• Baccarat
• Poker
• Super Sic Bo (1000x random wins)

Look for Evolution's Dream Catcher, Gonzo's Treasure Hunt, Monopoly Live, Crazy Time, Deal or No Deal, Mega Ball, and Football Studio as well as other games.

Bonuses and Promotions

The welcome offer is currently a multi-stage bonus for players in eligible jurisdictions.

Please see the offer above for day-to-day updates or visit the site for an up-to-the-minute welcome offer for players in your locale.

Once you become a player you can stop by on Sundays for a weekly offer, or simply keep an eye on your inbox for one-off promotions.

As of the time of this review, they were also padding comp accounts with extra loyalty points for the first deposit just to get new players started.

Wagering on the welcome offer is a bit high at 35xb+d+spin winnings. The Max bet is $5 while the bonus is active and you'll have 30 days to complete wagering. Unused spins expire on the 10th day. No max cashout on the deposit bonus. 

Be sure to check the terms and conditions for games that count less or don’t count toward the wagering requirements.

Be sure to check often if you aren’t getting emails as they change up the bonus scheme at regular intervals. While today we only see welcome, Sundays, and comps, we have seen daily, weekly, monthly and seasonal bonuses in the past. It might have something to do with our recent level of play, it’s not quite clear if bonuses are offered via algorithm or management discretion.

Banking and Customer Service

A quick list of possible banking options, depending on your location, would include Visa, Mastercard, SoFort, Paysafecard, PayPal, Skrill, Neteller, Bank Wire, Finnish banking, Interac, and MuchBetter.

Trustly and all other deposit methods are instant with a minimum deposit of $10. Bank Wire deposits, though not a first choice, can be done in some circumstances but may not be instant.

Please visit the banking pages on the site without the use of a VPN or other location masking to see the withdrawal methods available in your area. In general Bank wires, Visa, and eWallets are viable means with instant withdrawals to all accounts except via bank wire.

Withdrawal pending time may be up to 48 hours (1-2 days).

While VIP players may negotiate their own limits, the standard weekly withdrawal maximum for most players is 12,500 per week.

Customer care

The site offers live chat and email support. Live chat usually responds in less than a minute.

Responsible gambling tools, as well as support, are available. An entire section of the site is devoted to safety and other complaints with full, clear instructions and step-by-step procedures.

Pitfalls

• No cryptocurrency banking
• UK players not eligible for standard terms welcome bonus
• Players in some countries not eligible for any bonus
• Unclear/conflicting terms - the max bet is stated as $5 in one place and 20% of bonus in another

The Final Word

Hello Casino offers players all over the world in regulated jurisdictions a solid gaming experience. While the White Hat Gaming platform does offer modular services, the fact that this site is managed by WHG, along with the absolute lack of any valid unresolved complaints over the years indicates it is 100% operated by the platform company. Banking options, licenses, and even customer service are all consistent with a company shop.

That along with its history of fairness and proactively solving any perceived problem indicates it is one of the better online gambling sites out there in terms of consistency, integrity, and transparency.

The game selection is not only vast, but it is also surprisingly well-curated for such an immense offering. That is easier to see in the tables games section where it’s not necessary to compare thousands of game titles from nearly a hundred providers. But a quick glance at or a deep dive into the entire list of slot studios, and then displaying only those games, shows they didn’t just “dump a bunch of games” in a bucket for you to grab out of.

The bonus terms are fair, but the offers might be hard to beat on an ordinary day. With wagering at 35 times the bonus plus deposit (and any free spin winnings) it might take an extremely lucky streak at a max bet of $5 - especially considering the nature of the games that can’t be played or don’t contribute.

With only 20% game weighting (5x again wagering requirement) on titles like 300 Shields, 300 Shields Extreme, Big Bad Wolf, Blood Suckers, Bloodsuckers II, Dead or Alive, Jackpot 6000, Kings of Chicago, Lucky 8 Line, Secrets of the Stones, Super Nudge 6000 & Victorious you might still have a chance on a lucky day.

Convenient banking is well provided for in all regions. Obviously, they want you to be able to play and withdraw with as little friction as possible. However - whether it is the fact withdrawals are processed from nearly 50 properties daily, or whether the 24-48 hour pending time is designed to encourage players to ‘play it back’ - manual flushing or a withdrawal lock feature would be helpful for some eager gamblers. 

Players concerned about risking their winnings in that vulnerability window may find tools on the responsible gambling dashboard to meet their needs.