Westpoint Casino offers a dizzying array of online real money gambling games from nearly 20 different providers including Microgaming, NetEnt, and Pragmatic Live.

Players from New Zealand to Poland, the Nordics, Canada, and everywhere in between are welcome to visit the instant play mobile and desktop gaming site with over 2,000 slots, RNG table games, and live dealer streams.

The site is a newer member of the Full Force Gaming Group. Owned and operated by Dialinvest International N.V., the operator has been licensed under an Antillephone license in Curacao since 2003. Sister sites include OmniSlots and Spinnalot among others.

Look for a three-part welcome package and Wednesday cashback. Wagering requirements are lower than many places, but catch that wave before the numbers normalize and become more in line with what the competition is offering.

There are about 20 payment methods available between deposit and withdrawal options with several cryptocurrencies supported. Cashouts are processed in 24 hours with eWallets seeing funds in about 12 hours. Bank transfers take a little longer.

We don't find any complaints, resolved or unresolved about Westpoint but a deeper look at associated sites in operation since 2015 does show the normal amount of grumbles and complaints. Response and resolution are a mixed bag with some complaints going completely ignored not only by the operator representatives but by the site hosts. 

That's not the case at LCB where a representative has been on board since 2015 and handles support for 5 operations with sites added once per year on average. There have been 3 complaints in seven years, When a public resolution was possible the representative engaged in the forum with the players. In one, the issues were more sensitive due to the player's unique situation and were handled in private. The player's account was eventually closed by management and they weren't paid.

I've examined a smattering of other complaints around the web and one going back to 2019 was resolved questionably but marked as pending at most sites where the player filed complaints. 

As a public service announcement, it is always best to choose one place to dispute your case rather than opening several different complaints or even multiple complaints within the same forum. It doesn't help your case because it's a method used by fraudulent players and it doesn't help other players if reviewers can't determine who burned whom when there is no conclusion.

That being said, the operators generally have a good reputation with players and marketing partners. I don't see anything that indicates any sort of brigand behavior but there might be a couple of terms to look out for which we will explore if any are found.

The overall impression we get after reading well over two dozen player reviews across about half a dozen sites is that many of the players were long-time customers of the elder sister sites and while many made it a point to not pile on praise or say anything like it was their favorite site, they did say it was okay and they would continue playing. I found that interesting.

Software and Games

The landing page is very skillfully programmed to show the speed and responsiveness of the site. It’s not an accident that the first impression is animated the way it is and the subsequent elements are certainly meant to load the way they do. Don’t expect a lazy wheel going round and round… this site shows you it is ready for action as soon as you are.

One of the three slides (fade in fade out) on the intro page has a catchphrase with a Sign-Up button below it and to the right of the central figure are four lines of information. To catch and digest it all in one flash you will probably have to read a little faster than you normally speak, and this too seems to be done for a purpose. The other two screens have much less info so you can ‘take a breath' but I felt urged to click before the screen changed again.

The user interface is super responsive, especially for browser users like myself who tend to visually scan over a page using the mouse cursor/pointer as a guide. Each game icon, which is already vibrantly and beautifully displayed, becomes immediately dynamic at the slightest provocation ready to launch the visitor into gaming right away. The icons load so quickly that they fill in their places as you scroll down the page - it’s a bit of programming magic and part of the overall experience that I think is worth mentioning.

The games

Stating that a site has "thousands of games" has become passe with the advent of aggregation platforms and single integration APIs etc. So, how could an operator set themselves apart without competing for the most slots in the world? Of course, a well-curated selection based on target markets is one way, but what about the user interface itself?

Here, the developers have done something simple yet sort of profound to go along with the lightning-fast responsiveness that becomes part of the user experience.  Most of the game icons, the “thumbnail” representations of the games’ splash screens are rendered as new works of art. You know you know the title of an old favorite Microgaming slot like Mermaid’s Millions (okay, yes I’ve been around a while) and you instinctively recognize the visual trigger, but a closer look shows you it is not the game icon you may have known for perhaps decades.

It makes the experience both fresh and new at the same time and when the screen is full of perhaps 30 such triggers, the lobby itself becomes new but also familiar. If you aren’t familiar with the Full Force platform, I invite you to visit and see it for yourself. The vast majority of games are available for play in demo mode with the notable exception of live dealer streams and network progressive jackpot slots.

Game selection

The games here are segmented into several main categories which include the following:

• Featured
• New
• Video slots
• Fruit slots
• Table games
• Jackpots
• Live
• Other games

The categories are found in a horizontal header menu below the three-slide welcome screen followed by a three-line menu for game providers and finally a text search box. 

Hint: If you want to find Megaways slots by any provider, simply make sure you have selected “Video Slots” in the horizontal game category menu before you type in the search term, then you can choose one of the providers from that part of the menu, or simply shop through the entire list.

While no further filters or sorting facilities are offered the combination of game type and provider can be a highly effective tool. I don’t think there is any real consensus on what is best so each developer is free to present their own style and players are free to support the sites that feel most comfortable to them, all else being equal - or at least understood and adjusted for.

Personally, I believe a single additional step in the database interface here could be helpful to players. If live games are the selected category, perhaps only live game providers would appear on the provider list. Since there are far more providers than there are game types and since players presumably approach the overall selection of a game by type rather than provider, we are in a sense forced to work backward since there is no game category for all games and several providers offer far more than simply slots.

Navigating thousands of slot choices

If I choose a provider first, such as Reevo, and then choose a category, I will see, “Sorry, No games were found! Please try again,” in six out of eight categories. Now I know that Reevo currently only provides video slots and fruit slots. I know that none of them are featured and none of them are new here.

Revolver Gaming has one new title as of the time of this review, Thor of Asgard. However, going by memory alone it is about a year old.

Ruby Play has a couple of pages worth of video slots, 3 fruit slots, and most of the video slots also offer progressive jackpots. Seeing them all on one long page I also realize many of them focus on beautiful women or more specifically, hot chicks.

Stake Logic is well represented in the video slots catalog and since the custom game art is a faithful impression of the titles, it’s easy to pick the games you want to play if the developer’s aesthetics are sometimes as important to you as the maths and/or mechanics of a game.

I’m not the biggest fan of Stake slots in toto but I like the maths (features with payouts up to x50,000 stake) and the mechanics (bonus buys, up to ten bonus elements in some games), etc. So when I see titles with great graphics, I’m immediately drawn to them even if I spend some time on the paytables to see what I’m getting into before spinning.

It’s always a joy when I find Fazi slots. I’ve never tried to put my finger on the reason I like them so much, but I do. It might simply be because they almost seem to possess an alien uniqueness. I’ll have to spend more time on them and suss that out someday soon.

Aha! Another happy discovery - Leander. These games run the gamut from the ridiculous (Spooky 5000 always makes me smile) to the sublime and on to the supreme - which is a quality of state that is best experienced and not easily described but big wins on games like Ways of the Labyrinth that almost nobody plays create one of the ingredients.

Familiar friends wherever you are

Headliners known by players almost everywhere include Microgaming, NetEnt, and Pragmatic Play. Regional favorites include Gamomat, Amatic, and Ainsworth. Betsoft 3D games are found here too.

Players in western Europe and beyond may be familiar with Wazdan, and BF Games. Players almost everywhere are familiar with Playson titles by now.

Be sure to check out the Microgaming filter under providers because you’ll find all kinds of smaller studios in this section that are either bonafide studio partners or simply Quickfire aggregation partners. With that business model (independent remote game servers and game collections) even a one-man shop operating as a boutique studio can get a single title of a small handful of games out to players all over the world. It gives players at all of the Quickfire partner casinos access to the creme de la creme no matter how “big” the studio is.

Fruit slots

Reminder: Be sure to reset your provider filter to “all providers” if the selection seems small - it could be ‘stuck’ on a single provider.

Look for a variety of titles here from a wide array of providers including Fazi, Wazdan, Amanet (Amatic online), and others. Three-reel games and five-reel games as well as almost every imaginable configuration of paylines. 

HarleQueen from Amatic has saved many a player's bankroll or helped them get a leg up when starting out on the game with the full stacks of wilds hidden behind the reels being uncovered on a lucky spin or two. Fazi’s Heating Ice Deluxe with 27 paylines on a 3x3 reel set can do it all on the right spin.

Jackpots

There is a nice selection of progressive jackpot games here including some titles that are exclusive to Full Force operators like Westpoint. StakeLogic has a few fruities with top games, bottom games, a super meter, and two jackpots - the progressive and a mystery jackpot. You can find this one in the jackpot section or look for it from the lobby using the text search; “Super Wild Arcade”. Others in the series include Multi-Moon, Random Player, Mighty Joker, Mystery Game, and Mystery Club - all “Arcade” jackpot games.

Table games

Look for plenty of options in the games of blackjack, roulette, and poker as well as baccarat and video poker here. The Jacks or Better VP is provided by Microgaming proper and has the expected 9/6 paytable and an 800:1 payout for a Royal when betting all five coins.

I appreciate the fact they keep all of the random number generator (RNG) animated table games separate from the live dealer versions of the same game - too many seem to mix them together which simply doesn’t “feel right” to this reviewer.

Live dealer games

Pragmatic Live leads up this suite of in-person, real-time, live dealer-served floor games. Look for everything from Sweet Bonanza Candyland and MegaWheel to Andar Bahar, Indian roulette, and Teen Patti along with baccarat in every iteration and Mega Sic Bo for the times you want to shoot for the stars.

Blackjack, roulette, and baccarat have their own lobbies as well for those who want to focus on a single type of game with distraction. Low roller and high limits tables are available with each felt presenting a wide enough range of betting options that many players may never need to leave the table they choose when they enter.

Other games

There are a few scratch cards and other games in here like bingo.. Microgaming Partner Crazy Tooth steps up with Golden Hook - an animated fishing game with autoplay and their Wincrease feature. If you have nerves of steel and know when to cash it in, this might be the game for you. Hook a fish to see the initial credit amount of 1x to 15x. Collect or fight the fish by holding down the ‘spin’ button. Collect at just the right moment in time before the line breaks to reel in up to 7,303% of your stake! If the line breaks, you get nothing.

Bonuses and Promotions

The basic promotional package here consists of 1st and 2nd deposit bonuses, 10% cashback, and a Sunday High Roller Bonus.

Please see above for a dynamically generated bonus update along with basic terms, or visit the site for any special bonus that might be available only to players in your area. The following is by way of example only in order to take a closer look at the terms and conditions with real-world examples. The bonuses examined may not be available to players in all areas and the terms may be different in certain highly-regulated jurisdictions.

When we visited, the first deposit bonus was set at 100% and available up to €/$300. All bonuses are valid for 7 days after making a deposit. The bonus and derived winnings must be withdrawn within the 7-day period after wagering requirements have been met.

The standard wagering requirement is twenty times (20x) the Bonus amount + twenty times (20x) the deposit amount. Slots and scratch cards are weighted at 100% while poker, video poker, and blackjack bets count 10% (WRx10). No other games count.

Cash balance is used prior to bonus balance. Deposited funds and any winnings derived can be withdrawn prior to starting wagering requirements/using any bonus funds.

Free spin winnings must be wagered 40x. No deposit bonuses must be wagered 50x and have a max cashout of 5x the initial bonus awarded.

Max bet with bonus money is €5,00 and includes bonus buys, etc. Common “bonus abuse” rules are enforced.

Wednesday Cashback

Look for an email or log into your account every Wednesday to claim or use your weekly cashback. 10% of net losses is awarded once per week up to €300 with no wagering requirements. Max bet with cashback funds is €5 and cashback cannot be played on excluded games. The most that can be cashed out from cashback play is 10 times the cashback amount.

Sunday High Roller Bonus

Every Sunday, but only on Sunday, drop by and claim a 40% bonus up to €/$500 - but you don’t have to be a high roller any deposit over €/$20 will qualify. Standard bonus rules apply (see above).

Banking and Customer Service

Of course, much like bonuses, payment methods can vary from country to country. Rest assured you will easily find a way to deposit your money and withdraw your winnings. This is absolutely true if you use cryptocurrencies. However, there is enough flexibility in the cashier section that you could use Cash2Code, Neosurf, Interac, Klarna, Revolut, or another specific method and then withdraw to your bank account if no other options exist for your particular circumstances. The following methods should always work for withdrawals:

• Direct Bank Transfer 
• Bitcoin 
• Litecoin 
• Ethereum 
• Bitcoin Cash 
• Ripple 
• Tether 
• MiFinity 
• eZeeWallet

All withdrawals undergo a mandatory 24-hour pending period that begins the moment you submit your request. If you haven’t sent in documents yet, that would be a good time to get them approved.

Following are some of the times you can expect to wait before seeing your funds when withdrawing by various methods:

• EU bank accounts take 2-3 business days.
• Other bank accounts can take up to 5 business days.
• E-Wallets transfers may take up to 12 hours but are usually much quicker. 

Withdrawals are limited to €/$5,000 (eWallets €/$1,000) daily, and the maximum monthly withdrawal limit is €/$25,000.

Customer care

Login to your account and click “My Limits” to set your terms of play. Live chat and email assistance are available 24/7 for all matters, and there is a well-ordered comprehensive FAQ page to answer almost any question.

Pitfalls

• Not all customer questions on all forums have had responses
• Imperfect but functional sort and filter options
• Mandatory 24 hours pending period on all withdrawals
• No stated loyalty program beyond weekly cashback

The Final Word

Westpoint Casino offers a fresh perspective in a wide range of locations along with a library of games bursting at the seams with choices. I was impressed by the fact that the site was lightning quick in its presentation and response times but more so that it wasn’t just a gimmick but a precedent for the rest of the user experience.

It took a minute to find my comfort zone niche in the navigation (I tend to be lazy and forgetful, but hate it when a site tries to hold my hand or worse, direct my travel). However, it only took a couple of misfires to realize I was probably overthinking the pathways instead of simply relaxing for a stroll through the games and letting what is likely others’ intuition become my second nature. Regardless, I was up and running in no time and soon felt the undercurrent that developers have built into the swim here.

The bonus rules were very accessible, transparent, and fair and the offers themselves were generous. Since wagering is counted in two segments (20xdeposit + 20xbonus) and since it appears to be possible to cash out unencumbered winnings from deposit wagers, ongoing bonuses at a lower percentage match are also attractive.

It’s great that cashback comes with no wagering requirements so it is actually cash back into your account. Cashouts from the funds are not unlimited but since the Wednesday infusion is for 10% of net losses and the max cashout is 10x cashback, it’s perfectly fair and a nice gesture to let players have a chance at getting back every penny they lost - but not one penny more.

I would suggest those familiar with cryptocurrency transactions should use the method for deposits and withdrawals simply because it is fast, sure, secure, and efficient but there are plenty of other payment methods using familiar gateways to accommodate almost any player. Some of the eWallet solutions might be just as convenient and almost as fast with payouts coming in less than 12 hours. 

I’m not wild about the 24-hour mandatory pending time, but only because I like to play at several different places at a time and I use a different strategy with some winnings. For players who might have impulse control challenges the “My Limit” tools might offer a seawall against self-sabotage if playing back winnings has been an issue in the past. 

I would feel much more comfortable if management saw unanswered complaints or unsettled questions as cold negatives and they went about the web picking up any loose stitches, but the fact they do provide Direct Casino Support at the world’s largest and busiest online gambling forum mitigates that concern for me.

In a nutshell, I like this place.