Casino X is an eCOGRA certified online casino based on NetEnt and Microgaming software. The site launched in 2012. Sister-sites include Joycasino and Championslots.

The website is available in over a dozen languages but restricted in the US, UK, and Australia. If you can visit the casino you can probably sign up and claim a bonus. Target markets include Europe, the Middle East, Russia, and Former Soviet Republics (CSI).

Players in Canada should not see NetEnt games and players in Russia and elsewhere should not see Novomatic or any other games not available to Curacao licensed operation.

Visitors can sign in quickly through several social networks to play slots, bet on sports, or visit the live dealer studios.

With a decade of operations behind them, the operators would be expected to have established themselves through reputation. One difficulty we have in making a solid determination is management’s refusal to publically resolve several complaints over the years.

There are exceptions but for the most part, players are on their own with the operators since Curacao has no player dispute resolution. Compounding the difficulty is players who neglect to follow up on their own issues. It's tempting to assume they have been settled amicably, especially when most are several years old.

We can look at overall customer satisfaction along with the sort of complaints that have been in the public fora to get a feeling for fairness.

One instance relates to a player in Crimea who was denied payout as a Ukraine citizen. Another involves a player who did not understand max cashout restrictions on a bonus, another waited 3 weeks to be paid, another also had to change their bank account due to country-wide restrictions. Players in those countries are no longer able to register or deposit.

Now, let's look at customer satisfaction. Lcb.org shows over 300 votes with an average user rating of 4/5. That places the site in the top 12% of nearly 2,000 rated gambling hubs.

Some of the positive feedback includes notice of 5-minute deposits and withdrawals, generous cashback, low minimum deposit limit, huge daily cashout limits, unlimited weekly withdrawal amounts, weekly tournaments, fast document approval, quick and competent live chat (6 languages), and a wide assortment of games.

Software and Games

All mobile devices, laptops, and desktops with a browser can run the instant play software simply by visiting the web site. Sportsbetting, live dealers games, and over 2,000 slots, cards, and table games can be played instantly in any web browser connected to the internet.

This appears to be one of the very rare gaming venues that have actually taken the time and invested the capital to create a download client for Mac. Windows users also have a desktop option. We have not downloaded or tested those clients.

Navigation on the desktop and mobile instant play sites is virtually the same. HTML5 coding allows the software to "read" your browser, screen resolution, orientation, etc., and deliver a lobby and games fully optimized for your particular device.

Sorting by game type is second nature with video poker, RNG tables, cards, jackpots, slots, and live dealers in segregated sections. You can also filter by top games and new games or use the text box to search for a particular game title.

Highly refined filters for seasoned players include sorting by the provider and by volatility. Volatility, or "variance" as it's sometimes called, relates to the risk v reward factor of a game. Low variance games provide a lot of small wins with rare jackpots. Highly volatile games return few smaller wins but the ones that occur are often much larger.

The games

The choice of games here is beyond "plentiful". Looking at the extensive array of providers it's easy to see why there are so many options.

There are currently about 30 different labs and studios providing games to the site

The most popular or at least most prolific providers include Microgaming, NetEnt, Playtech, Play'N Go, and Evolution Gaming.

There are also several niche providers whose games have become cult classics in certain regions, such as EGT (Euro Game Tech). 

All of the providers are top-tier including the less well-known studios such as BlaBlaBla, Booongo, Iron Dog, and Genesis to name a few.

If we were to include all Quickfire partners as well as Yggdrasil Studio Masters and exclusive Microgaming Studios, the fountainhead would reach a provenance of well over 50 studios and labs. 

Suffice to say, your favorite game is probably here!

Video Slots

With a direct feed of games on the Microgaming Quickfire network, visitors can expect to see new games roll out at a rapid clip. The casual player could probably visit the new games section exclusively and never run out of cutting edge titles to play.

Of course, choosing Microgaming, Playtech, or any other major provider with the game filters will also bring up longtime favorites for dedicated players.

Playboy, Tombraider, Avalon, Thunderstruck... you name it!

Most exciting to some are the "newer" providers like Foxium or Lightning Box. A deeper look at Lightning Box shows that they have been creating games as a third-party partner for the biggest names in land and online gaming for decades. 

Providers such as Genesis and a few of the Microgaming Studio Partners are based in Las Vegas and have ties throughout the history of the industry.

EGT Interactive games in HTML5 for mobile and desktop play will be familiar to many brick and mortar players in about 20 European countries. 

Games like  "5 Burning Heart", "Flaming Hot", "Lucky Hot", "Extremely Hot", "Olympus Glory", and "Ultimate Hot" may appear like and operate just like Novomatic games, but they are definitely Euro Games Technology titles.

Big Time Gaming (BTG) produces amazing games like Viking Quest, Star Clusters, and Temple of Fortune, but their bonus mechanics known as MegaWays have proven to be so popular that developers such as Blueprint, Pragmatic Play, Red Tiger, iSoftbet, and others have licensed the feature and integrated it into their own games - a first for the online gaming industry.

Jackpot slots

Even a "small" jackpot on one of the progressives here comes with a sense of peace along with the excitement. While Microgaming pays progressive wins directly, that's not always the case with providers like iSoftbet and others.

The first-day withdrawal limit here is $100,000 with any balance bein paid within 2-5 days. That applies to all games, which effectively brings players everywhere into the realm of VIP play.

Table games

There are well over 100 random number generator animated table games to choose from here. Microgaming, NetEnt, Play'N Go, EGT, 1x2gaming, Habanero, iSoftbet, Playtech, Pragmatic Play, and Red Rake Gaming all have nice selections. 

The second smallest batch of games comes from Habanero with Caribbean Stud Poker, Video Poker, Double Exposure, and Casino Hold 'Em - which covers a lot of ground in one filter.

Genesis Gaming provides games with exciting and fresh new rules like Zombie Blackjack and Lucky Cat Blackjack. 

Live dealers

Evolution Gaming provides the main suite of games here. When you realize that they are the world's most popular provider and have more native language tables than any other provider it's easy to see why.

The games are served up from studios and live casinos all over the world. No other provider offers the same level of variety and quality in live dealer gaming streams. 

As a business to business company, they simply provide the gaming module while the gaming site handles all transactions. This is one reason you can't try the games in demo mode. 

The concern has succeeded so well and expanded so rapidly that there are nearly 3,000 people employed by Evolution from presenters to marketing and corporate affairs. 

One reason their games are available at so many gaming sites is that they provide every game you would find on a terrestrial operator's gaming floor. As well, the hosts and hostesses are highly professional, friendly, and well versed in whichever language the table is presented in.

Japanese, Arabic, Norsk, and Spanish speaking players can usually find a table that caters to the language of their locale.

VIP players will find entire private salons devoted to them and rated players can get one on one attention with at able all to themselves if they wish.

Another element that attracts players to Evolution, especially new ones, is the dedication to creating and delivering novel games like Dream Catcher, Monopoly Live, and Crazy Times as well as Blackjack Party and other socially invigorating games.

Bonuses and Promotions

It wouldn't matter if a site had every game under the sun if they couldn't hold the attention of players. A successful operation will not only welcome you in with a generous offer, they'll take care of loyal players to keep them around. 

Yes, lightning-quick payouts and game variety matter, a lot, but so do bonuses and promotions.

The welcome bonus here evolves and changes over time to meet the wants and needs of players. We currently see a multi-stage welcome package that includes extra spins in addition to generous match percentages.

The slots wagering requirements are not insane, especially for such generous offers. However, you would be hard-pressed to beat the bonus for a cashout playing any table or card games.

As your relationship matures, expect VIP perks commensurate with your level of loyalty and play. All depositing players will find offers for contests, tournaments, and battles as well as extra chips from time to time.

Some players report receiving extra spins on deposits as low as five euros.

Cashback requires a low 3x playthrough ($3 in bets for every $1 funded) so most players will be able to fatten their bankroll from it, if only temporarily. Minimum cashout is only $10 so, it's up to you.

Bonuses must be claimed to activate so you always have a choice.

Banking and Customer Service

With a worldwide clientele, the operators need to meet the banking needs of players everywhere. There are about one and a half dozen deposit and withdrawal methods available.

Region-specific options such as Nordea, eps, giropay, and Yandex are presented alongside Visa, POLIpay, American Express, Trustly, and many others.

Cashouts to e-wallets and cryptocurrencies are usually done within a few minutes. Payouts to Visa can take longer to appear in your account. Currently available currencies include AUD, BTC, CAD, CNY, ETH, EUR, JPY, LTC, NOK, RUB, SEK, USD, XRP

Customer care is quick to respond and support is available in several languages.

Pitfalls

• Lacks telephone support
• Soft licensing jurisdiction
• Limited ongoing match bonuses

The Final Word

Casino-X is a full-service gambling site and a hotbed of exciting online games. While match bonuses are scarce after completing the multi-stage welcome package, other attractive incentives are offered.

The game selection is robust and well-curated with a good mix of games appealing to all types of players. Sorting filters such as by the provider and by volatility are very attractive to the purposeful slots player.

The RNG and live gaming choices for tables and cards allow visitors to sink into the rhythm of a public game or set their own pace with the animated random number generator titles from trusted suppliers like Playtech and 1x2gaming.

Deposit minimums are super low and the minimum withdrawal is too. The 6-digit maximum daily withdrawal limit speaks to a well-funded operation.