Vegasoo is an online casino. It comes to players in regulated jurisdictions around the world from the minds behind the Genesis Global Limited group of casinos in Malta (MGA/B2C/314/2015 issued on 5 August 2016).

It's easier to grok a feel for the site than it is to explain it. The theme is based on mythical attributes such as balance, strength, and protection and it is pulled off with stylish sophistication and oriental flair.

The character of the site carries through from the narrative to the imagery as well as into the promotional aspects. It's not often that we see a site with such powerful artwork. The black and gold palette really nails it.

Page transitions are understated and clever, belying the power of the game just beneath the surface. Look for popular titles from such esteemed labs and studios as Skywind, Yggdrasil, Wazdan, NetEnt, and Microgaming to name just a few.

The live dealer suite was hosted by Evolution Gaming and Ezugi when we visited from a desk in Canada. Look for classic floor games as well as specialties such as 32 Cards, Andar Bahar, and Teen Patti Live from Ezugi as well as native language tables from Evolution for Swedish and Deutsche speakers as well as players in other areas.

Visitors will find about 20 ways to transact with the casino including familiar local gateways such as Interac and iDebit, Giropay, Euteller, and Trustly among many other secure and convenient payment options.

The welcome package upon launch was generous and offered up to four stages of bonus play for customers in bonus-serviced jurisdictions. Extra spins were also available with the first deposit.

Weekly promos are also available including cash-backs.

3rd party dispute resolution services are provided by Pardee Consulta in Malta (EU Commission ADR notification #5224).
https://adrbypardee.eu/

The current complete list of gaming cites operating on the MGA license is comprised of:

• Casinos Cruise, Dome, Gods, Joy, Lab, Masters, and Planet
• Casoola
• Funbet
• Genesis
• Kassu
• Pelaa
• Sloty
• Spela
• Spinit
• Vegas Hero

Plus about half a dozen domains in the German language seem to be compliant with the Interstate Treaty on Gambling (ISTG 2021).

Some of the more prominent and redundant complaints about sites launched between 2014 and 2021, as found at advocate sites, include slow document verification, unresponsiveness to emails, and slow pays.

Throughout history, Genesis has been one of the best groups to play with. Among their brands are CasinoCruise, Vegas Hero, Pelaa, Sloty, and many more. For all its sensory appeal, Vegasoo has its work cut out for it in order to rise to the level of esteem that all of the siblings have enjoyed in the past.

A fresh brand with all of the component structure needed to make it a favorite of many players!

Software and Games

There have been a lot of advances in gambling platform technology over the last few years. There was a time when it was much easier to determine what was going on under the hood.

We've been able to confirm enough elements to determine with relative confidence that Vegasoo operates on the EveryMatrix platform. The three solutions provided by EM that do not seem to be part of the package include Odds, Partners, and RGS.

The OddsMatrix is the easiest to determine simply by looking at the site and seeing there is no sports betting component. Their marketing structure is not like Partners' so we can write that one off.
The remote gaming server (RGS) is not so easy to determine with conflicting information from otherwise usually reliable sources. Regardless, EveryMatrix is licensed in Malta as well.
https://everymatrix.com/clients/genesis-casinos/

Other components of the matrix are integrated through WebAPIs. These include game management and a unified bonus system. The integration platform is known as the Engine. With this, EM gives the operators access to over 175 providers with more than 11,000 individual titles.

The engine is modular and can be 'bolted' onto almost any platform and can be used with the other modular components such as MOney or to integrate 3rd party payment solutions.

That's all fine and well, so players know that all of the components behind the scenes are operating in perfect harmony with millions of instances logged over time. They know all transactions are safe and secure, and that all game provides listed on the Genesis Seal in Malta are also certified and licensed by the Malta Gambling Authority.

Front end

The front end is the part we see when we visit the casino. As we mentioned in the opening paragraphs, this particular user interface is a brilliant work of art.

But how does function... what's the experience like?

While the site is highly evolved visually, it's also just as well executed in action. Navigation is intuitive with no clutter and easy-to-follow paths.

It is second nature whether you wish to awaken the Golden Dragon and beckon him to bring slots to your mobile device or call upon the legend who once was a myth to deliver live croupiers and their games to your desktop computer.

Hidden just behind three horizontal lines are the commands needed to attain the knowledge you'll need if you ever have a specific task:

• Welcome offer
• Live games
• Promotions
• VIP
• Why join
• Payment methods
• About "us"

Another tab offers help with a FAQ section, what to do if you forget your password, contact, and rules of the realm.

For the more visually inclined there are simple and obvious icons to click if you want to enter the world of promotions, the entirety of games, or to search for something using text.

The games

With thousands of titles to choose from, many players will want to use the onboard filtering and sorting tools. There are seven places to click after entering "Games". Three of these are types: Slots & Jackpots, Live, and casino games. Three relate to qualities such as hot, popular, and new. The 7th is game providers.

Tip: Change language from any page

The vast majority of titles are in the slots category and the massive disparity in volume works to the player's advantage. Or, we should say, the developers have used it to their advantage - they didn't need to program in parameters that let you choose a game type and then winnow that down via the providers list.

Simply starting from one of the qualities (hot, new, popular), you can go to the providers, and most of the games you see will be slots.

Conversely, if you know the name of live studios (Evolution and Ezugi) you can select one, the other, or simply select LIVE to see all or a mix of specific types of games.

What you won't be able to do is go to 'live' and then select by the provider. Keeping it simple seems to work well.

Slots

The slots and jackpots section offers further refinements in your search. The options offered are:

• Video slots
• Jackpots
• Classic slots
• Must fall jackpots

Video slots are simply presented in whichever order they have decided to place them. Hot, popular, and new all seem to have weight.

When we visited there was a good mix of high V games like Immortal Romance, 9 Masks of Fire, and Temple Tumble Megaways near the top of the list as well games like Big Bass Bonanza. BBB with its 2100x cap on winnings is a high volatility game indeed but not so extreme as the lottery-esque paytables on Megaways games with once in a lifetime jackpots if you are lucky.

Jackpots account for about 40 games here with plenty of local progressives and even a chance to play Red Tiger's Pirates Plenty Megaways. This is not a true progressive jackpot game but it does offer 200,704 virtual pay lines when it's fully cracked open along with wins over 10,000x.

Trigger the free spins on this brigand's beauty to activate the rising wins multiplier feature. Collect map pieces to trigger Wild Ways and look for the Wild Monkey to steal low-paying symbols and set up the raid for bigger wins.

Classic slots here include some of the old Microgaming favorites like Cool Buck and Couch Potato along with Hugo Goal and Chronos Joker as well as Mystery Joker 6000 and Jackpot 6000.

Must fall jackpots is a category that belongs to Red Tiger. While this mechanic was introduced about the same time as BigTime Gaming's Megaways and Pragmatic Play's Drops and Wins, the games don't seem to be found at as many places.

That doesn't mean the daily jackpots don't grow fast! If you see the jackpot box pasted onto the side of a Red Tiger game you know that it is configured to drop one or more jackpots. The Daily Drop is the most common with the prize guaranteed to drop by a certain time of the day. Be on the lookout for Super drops, Meha drops, and Hourly drops if and as they are added.

These games are great for players with any sized bankroll because the chance of landing the three triggering symbols as well as the chance to have a winning spin on the jackpot wheel is not tied to your bet size. Low rollers are just as likely to win as high ballers.

Table games and more

This section is heavily populated with random number generator-based animated games.

It's one section that I wish did have an additional filter - to be able to sort the game types by certain providers.

While it is possible to use the text search to find "Jacks or Better", it's still necessary to visit the game to learn who provides any given title. If I want to play Microgaming VP but never touch iSoftBet VP, I'd simply like an easier path.

I don't personally favor live games being mixed in, it's a really really fat catalog and they could have simply put one or more icons across the top with huge letters spelling "LIVE" to help steer players to the streaming games.

That being said, in addition to Evolution "First Person" titles that let players start out on an RNG game and then transport over to the live version there's a great selection here.

Games from many makers reside here: FELT titles, RNG baccarat, roulette, blackjack (including multi-hand single deck), video poker, scratch cards, hold'em, and other pokers, and even the online gambling oddity of all time (so far), Poke the Guy, and Crazy Tooth Studio's, "The Incredible Baloon Machine" a slot that's not a slot, but more of a Bust a Bit game of guts with random win multipliers, a picking bonus, and more.

Live games

Look for around-the-clock action from beautiful and professional live dealers in studios and on gaming floors around the globe.

There are about 20 variants to be found in roulette. Live games are streamed from the Portomaso in Malta and the Hippodrome in London. Look for studio talent to deliver Deutsches and Svensk roulette. Some of the best odds are found on the La Partage auto table and a new game lobby from Ezugi can be opened from this page.

Blackjack has its own lobby as well as a dedicated lobby from Ezugi. Speed games, VIP only, and Unlimited 21 blackjack auto split round out the offer of about 20 games on the main live lobby.

Baccarat with all of its variants offers about as many options with combinations of speed, squeeze, no commission, knock out, and super 6. Ezugi also offers a dedicated lobby from the main baccarat page.

Other games include live craps with a robot shooter and speakeasy host, Teen Patti and ANdar Bahar, gameshow themes like Deal or No Deal, Monopoly Live, Crazy Time, Mega Ball 100x, and much more. Super Sic Bo, plenty of Hold'Em choices, and an Ezugi game show lobby fill out the list with 32 Cards, Dragon Tiger, and more.

Access the studio floor at resorts Atlantic City from this page.

Bonuses and Promotions

The welcome bonus as much as guarantees you'll get more spins and more fun with your opening deposit. Bonuses currently have a wagering requirement of 40x - which is the same as 20x deposit plus bonus when the match is 100%.

Tip: When placing a bet using an active bonus you may only wager 25% of your real money deposit.

Winnings from any extra spins that come with the welcome package have their own wagering requirements and a cap on how much can be cashed out (currently $100).

Expect to see weekly cashback offers and monthly bonuses at a minimum. Keep an eye on your inbox if you have opted in or simply visit your account to see any bonus available at any time.

The VIP program offers:

• Bespoke Account Manager
• Bonuses
• Exclusive VIP Events
• Monthly Prize Draws
• Exquisite Promotions
• Personalized Withdrawals
• Personalized Birthday Offerings
• Holiday Packages

Banking and Customer Service

Multiple credit cards, debit cards, eWallets, and electronic vouchers are available as payment methods here. Some may be country-specific.

The deposit limits are higher than the withdrawal limits but since there is only one Vegasoo and millions of potential players I guess that's fair.

Payouts to credit and debit cards as well as Apple Pay are stated as being processed in 1-3 days. Bank wires as 3-5 days and eWallets such as MuchBetter, Skrill, Neteller, and ecoPayz are stated as instant.

Several payment methods not mentioned here may appear in your cashier depending on where you log in from. All of the withdrawal processing times except bank wire and much better have asterisks next to the processing time and you'll need to click on "details" to learn more. The asterisk is usually explained as "Upon review and approval".

Pending time is stated in the terms as 24 to 72 hours and then they add a "time-lapse" required once a withdrawal is approved. Those times don't line up with 'processing' times (online bank transfer is "instant").

To avoid disappointment it might be prudent to allow 72 hours pending, 1-3 or 3-5 days "time-lapse" and then 3-5 more days for a bank wire - after documents have been approved. Some players claim to have waited up to a month to be paid from other sites in the group. This is usually due to account verification difficulties.

In the end, they do always pay and the funds should become non-reversible within 24-72 hours. Players who have a habit of playing back their winnings while awaiting a payout can use some of the onsite responsible gambling tools available to "lock it in".

Withdrawals incur a 2% fee for processing with a minimum of $2.00.

Transaction history is available on the website once logged in.

Customer care

Opening the support tab will provide a number for players in the EU. Others can use this as well at their own toll expense. A contact form (in-house email) is also provided.

Pitfalls

• Limited ongoing bonus scheme
• Withdrawal fee (2% minimum $2)
• Pending time for withdrawals (24-72 hours)

The Final Word

Vegasoo Casino is a bright star on the gambling landscape with a site so beautifully rendered it could possibly reside in an art museum.

The narrative and theme are tied together perfectly with the artwork, bonuses, and the overall experience.

The game selection is well balanced with a fairly huge 'other games' section, plenty of live dealer stream diversity, specific types of jackpot slots, a good selection of classics, and a great library of video slots.

I went straight to the Relax Gaming section and wasn't disappointed by the selection of games. Wazdan is not normally one of my favorite providers but I discovered quite a few games I wasn't familiar with before.

The Push catalog was not as well populated as I would have hoped but favorites like Fat Rabbit and Jammin' Jars were there.

I was only able to find about half a dozen titles from Skywind, but I guess they're not as popular as they could be or should be. The good news is that the collection is very well curated with games like Big Buffalo, Dolphin Delight, and Buffalo Lightning.

Genesis Global has been operating online since 2014, since the launch of their literal and virtual flagship, CasinoCruise. The fleet now stands at over a dozen venues licensed by Malta.

Over the years they have shown great ingenuity in creating well-themed sites, including some with very high levels of player engagement, like Vegas Heroes.

However, the message boards have seen some activity over the last couple of years with players complaining about drawn-out verification times and payouts not being within the stated time frames.

With so many venues under the care of a single team, it's understandable for the group to have more complaints than any stand-alone site. However, the frequency of slow document verification and timely payments may be an issue.

It's a really cool site and I've always liked the group. I wouldn't worry about getting paid but I also would not expect it to show up in 24 or even 72 hours.

That should be balanced with the fact that many players do, indeed, get paid within the stated timeframe. I'd play here with the hope that everything will be perfect and the knowledge that it may take a few days before I see my winnings.