Emu Casino is a gaming site launched in 2012. While the theme is decidedly Australian, players from that country are unable to register an account there. The site is managed by a Maltese company and operated by Season Ever Ltd under a Curacao gambling license in agreement with Gaming Curacao, Master License holder #365/JAZ. The company has one sister site under the license which is Mongoose.

While it's unclear when Rock Interactive Ltd entered the picture, there were no hiccups or teething pains reported. The name change or acquisition occurred without the playing community taking any notice. The site originally launched as a Videoslots.com white label, with no managerial or financial relationship to the company other than software rental. Emu launched on a new platform on June 17, 2015, with immediately accessible command controls, superior game search filters, a more interactive and informative lobby, and a host of mobile games. At the same time, 1X2Gaming, NetEnt, and MultiSlot were added as game providers.

Like any heavily trafficked site, the brand has generated a few minor complaints over the years. However, they have all been solved cordially, professionally, and quickly with player satisfaction in mind. After more than half a decade of operations, we don't find any valid unresolved complaints, nor any particular issue that has been repeated over the years. The same can be said for their sister site, Mongoose.

Software and Games

The site is set up for instant play with no need to download desktop software or a mobile app. There are over 400 games available for play on a tablet or other mobile devices - any operating system. You can play in practice mode without registering an account, but need to sign up to win real money. Go through the comprehensive "Getting Started" page to find a link to pre-verify your account so that when it comes time to cash out, all your ducks will already be in a row.

Navigation is easy and intuitive. There are menus on the top and on the left. On the top, you can filter slots by which features they have, popularity, alphabetically, etc. The features filters give you about 20 ways to find a game that suits your mood. On the left, you can sort by categories (pokies, blackjack, video poker, virtual sports, etc.), by game theme, or by game maker.

There are, as of review, games by nearly 20 different providers from Xplosive to Microgaming. The desktop browser version of the lobby offers over 1,000 different games and the mobile site adds new games frequently as new releases appear and legacy games get relaunched after converting from Flash to HTML5.

The software will also recognize where you are from, so if you can't play jackpot games, they simply won't appear. Logging in from Canada we get various customized messages for the country and don't see NetEnt games anywhere on site, which is consistent with geolocation software doing a proper job of it. Others outside of the restricted countries including Australia should see about 30 jackpot slots to play.

The live dealer suite, added in early 2017, is provided by Evolution Gaming. The provider is licensed by the proper authorities in Alderney, Malta, and the United Kingdom.

If you haven't tried virtual sports betting or the 1X2 and Leap Gaming entries, we definitely suggest a flutter in that suite. In a nutshell, they are fixed odds bets, but you can follow any team to a championship, practice a variety of bets outside simple money lines, and enjoy high-resolution graphics and animation 24/7 with new dog and horse races every few minutes. It's a gas and the only way to bet on greyhounds really. Just place your margin, handicap, or outright bets and watch the virtual simulation and collect real money wins.

Bonuses and Promotions

The welcome package is generous and loyal players will enjoy using EmuPoints to upgrade deposit bonuses, cash prizes, and merchandise. Depending on your level of play, you can earn points at a faster rate the more you play. Also, look for special incentives such as races and tournaments. Prizes in the spins races range from simple cash in the automatic entries for everyone to exclusive getaways for VIPs in some of the opt-in/buy-in races. All depositing players that are KYC verified (documents showing birth date) can contact support for a birthday bonus within 3 days of the special day. What you receive will depend on your activity and VIP level.

Banking and Customer Service

All of the regularly used deposit and withdrawal methods are activated depending on your location. There are about a dozen ways to get your funds into the cashier and all methods are instant. Bitcoin is accepted.

Withdrawals are processed within 24 hours with eWallet and Bitcoin payments transferred instantly. Your first withdrawal in a 30 day period is free, subsequent withdrawals in the same month can be charged a small percentage fee. All methods in and out have comprehensive instructions and parameters listed in the help section.

Customer service is available around the clock. You'll also find one of the most comprehensive FAQ sections online with lots of other 'help' information on the bottom of the pages. Live chat is available from every page.

Pitfalls

Terms vary wildly for individual bonuses. Low weekly/monthly cashout limits for most methods. Jackpots can be paid to non-VIPs in monthly installments. Limited language support (Swedish and English). The site states that it is audited monthly by eCOGRA. However, the last report linked from the site is for December 2016.

The Final Word

EmuCasino has been around longer than many sites. There were no problems before the 2015 platform change and the site has operated with integrity for the last few years as well. The game selection is well suited for nearly any player with virtual sports, live dealers, and hundreds of RNG slots, tables, and card games from nearly 20 providers.
External Links
Official Youtube
Official Twitter
Rock Interactive Ltd Curacao License
Season Ever Ltd Curacao License