Jackpot City Casino Has A WARNING! Read First Before You Play

EmpressLinda
LCB User

Posted 6 days ago

Terrible

They lost what little respect I had left when they ignored my latest issue about an error with achievements. It cost me my leaderboard placement & I’m livid. I’m dropping this review off and filing formal complaints. They’re quick to take money. Instant depo. Withdrawal is nearly impossible and I usually give up after a week of waiting & reverse the withdrawal. No point in depo cuz you won’t get anything back. But I still tried and tried and now that I can’t even enjoy the one aspect that kept me logging in I’m at my breaking point. Games are fun but I question the legitimacy of the listed rtp, Biggest issues: unreliable support. Slow or unresponsive support. Very Untrustworthy you can’t rely on support or overall management of this casino, complete failure to correct errors or rectify problems. Even with proof. Failure to payout or unnecessary delays. Website malfunctions, technical issues & unfair practices. Deceptive promotions leaderboards & tournaments. Horrible experience. Down a LOT of money. Very disappointing. I would not recommend to anyone. It’s not worth your time or money.

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0 votes

Elizabeth Donnelly
LCB User

Posted on July 29th, 2025

4.1 / 5

I personally love this casino. The bonuses are great when you can get them. They are always adding new games and the games hit really great. My biggest wins have been at this casino. I would give it a 5/5 however chat support is slow and can be hard to reach. Also withdrawals take way longer than other casinos but it can be worth the wait. :)

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0 votes

Matthew Carr
LCB User

Posted on November 18th, 2024

3 / 5

It's easy to deposit. Easy to verify. But bonuses could be improved.

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0 votes

waseem69
LCB User

Posted on October 5th, 2024

2.9 / 5 Liked It

I liked this casino and sisters casinos very much. But when study the reviews it's very difficult to decide whether I continue playing here or not? The first casino which offers $300 bet on slot of sisters of oz wowpot. Customer support is not so good because recently I sent mails but their response is so late that we can't imagine.

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0 votes

Lea Olson
LCB User

Posted on September 24th, 2024

2 / 5 Dislike

Ever since I sent in my paperwork for my address change, and my source or funds document, within the first hour early Sunday morning I received an email back asking for clarification, and again for clarification at noon. I've been over a day since (now monday) and still nothing... I've sent two follow ups via email... no response. ????

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0 votes

Lea Olson
LCB User

Posted on September 22nd, 2024

2 / 5 Dislike

I haven't played for over a year, on any sites let alone Jackpot City- but so far the player interaction / game play and player tournaments are easily accessible, fun and engaging. Upon logging in for the first time in over a year I received a "double my deposit" offer with no wagering requirements. and it proved to be true ???? No playthrough was requested after I deposited- I actually played on and off for about 5 hours until winning a random jackpot at over $2000 CAD- as for their withdrawal and document verification process... stay tuned. ((I've crossed all my "T's" and dotted all my "I's" ☝️ followed all their requirements, for not only on their website document uploading process- but ive also sent emails with my inquiries and documentation uploads. I even used my best manners and everything ????)) #staytuned

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0 votes

Shanna Ermine
LCB User

Posted on May 26th, 2024

5 / 5 Liked It

Not too bad of a casino. Gives you some bonuses and fees games are good payouts... updated games are always fun to play. The loyalty takes so long to get through. All in all its ones on my faves

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0 votes

Eili
LCB User

Posted on January 26th, 2024

2.7 / 5 Average

A middle-ranking casino with an outdated design. The RTP used to be higher, and every player who played Jackpot City 2 years ago probably noticed that.

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0 votes

imacolgy
LCB User

Posted on November 25th, 2023

3.5 / 5 Liked It

get a free spin everyday and now the money wheel daily games are great but the 50 withdraw sucks if you put 20 on then win 40 you gotta just keep playing that's the only thing i don't like but you can deposit 5 dollars i like that cause deposit low and win high i say

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0 votes

zorro
LCB User

Posted on July 31st, 2023

4 / 5

Jackpot City definitely does not deserve a place on the warning list here. I say this responsibly because I have been a member of this casino for more than 10 years. I've probably had over 50 withdrawals and never a single problem. I am really surprised that this casino is on the warning list

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0 votes

Blackhorse79
LCB User

Posted on July 31st, 2023

2.2 / 5 Average

Zorro, don't be so sure about this casino. In ten years, Jackpot City Casino has changed its soul. In 2018 it merged into a group with a bad reputation, which was already involved in unfair practices. I suggest you switch to a casino with good ratings and better reviews.

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0 votes

Cory Alexander Hage
LCB User

Posted on May 28th, 2023

0.9 / 5

Not as advertised, I have deposited over 6900 dollars in the last year and have only successfully cashed out 600 and it took over a week to get it and for anyone who has a problem gambling, i would steer clear Ive only really had luck on one machine and now they have figured that one out and changed the odds on it cause one week i’m winning almost every spin and then i play it again a week or so later and nothing then i sign up at one of their partners spin casino and loose 900 in 2 days on that same game and oh ya i forgot every time i seem too win over 2000 i have issues cashing out because of bonus requirements and theirs is 70x and if you take a 100 % bonus and deposit 100 be ready too have to get too 7000 before you can cash out and in my experience that’s impossible and if you even get close they add these stupid 10 cent 20 spin bonus free spins and interrupt your game in the middle of winning and switch you too that game to spin 20 useless 10 cent spins that yeild around 1 dollar almost every time and some times you get zero and then your wager requirement to be able to withdraw is now higher because of a stupid useless unwanted bonus spins they keep poping up on your screen so fast while your playing the game your winning on that you accidentally press the accept button conveniently placed on top of your spin button and it’s messed up your hot streak your concentration and ya it happen to me when i was only 1200 away from cashing out 6200 and in half hour i was broke and i’m not sure why i couldn’t cash out every time i lost 1000 it kept saying i was 1200 away but never went down even after loosing spin after spin 5000 dollars i had just won so in my opinion they rig the machines and do very sneaky shit too make sure your set up for failure

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0 votes

Blackhorse79
LCB User

Posted on May 30th, 2023

2.2 / 5 Average

Hey, Cory, don't be in a hurry to spend your hard-earned money on this notorious casino known for its shady and questionable attitude towards players. I will suggest you a few things before you spend your money in the hands of dishonest people- 1) Research: Before you deposit with a casino to make a fortune with your money, please be aware of whom you are dealing with. How will you do that? Join the LCB community 'run by players, for players', where you can learn from other players' experiences who share here, their joy and sorrow in their reviews. You will know beforehand whether these casino people are trustworthy or not. Get well-informed about the casino's ratings and reviews. 2) Be an avid reader: Keep reading about casinos and how they are managing their businesses. How promptly they pay their dues to players. 3) It seems you are a skilled player. You can chase an extraordinarily high wagering requirement without getting tired, only that you are playing at the wrong place. I hope to see you more frequently here at LCB.

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0 votes

ธวัชชัยอินทะศร114
LCB User

Posted on April 25th, 2023

0.1 / 5 Terrible

They are a fraudulent company. This is a good thief I used to play 12,000 baht but they deflected to pay. Sent proof 3-4 times and still can't pay me. claim like that Who wants to go in and play? Please spread the word. Don't get involved with this company ever. They are thieves. They will steal your money shamelessly. In fact, his company didn't even deserve a place in society. There should be an inspectorate Then don't let companies like it. came to cause trouble to others If anyone has had an experience like me It would feel really bad.

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0 votes

KingNemo
LCB User

Posted on April 25th, 2023

1 / 5 Dislike

Hello ธวัชชัยอินทะศร114, we're sorry to hear about your withdrawal problems with Jackpot City. we'd like to inform you that we have added Jackpot City to our warning list due to reports of unethical business practices, a poor reputation with business partners, and changes to previous agreements. We advise players to use caution when considering this casino. However, we'd be happy to provide you with assistance and will reach out to you via private message.

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0 votes

VaRiXD
LCB User

Posted on January 2nd, 2023

0.5 / 5

they Post thousand of adverting on big board in Quebec, then gone..

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0 votes

Lea Thomas
LCB User

Posted on May 5th, 2022

0.3 / 5 Terrible

I made a deposit via your pay direct over two hours ago! It even shows up on my bank transactions. I've been waiting on hold for over an hour! Via your silly chat BC you sunny have a number listed or email!!!! Nice business practices, I can tell you care deeply for customer care ????

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0 votes

Wollygog
LCB User

Posted on February 7th, 2022

4.6 / 5 Awesome

Very good casino, well run with clear rules, fair bonuses and reasonably fast payouts 3-4 days. Probably could do better with e-wallets re the withdrawal times but other than that its a good place to gamble.

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0 votes

ViciousGames
LCB User

Posted on July 18th, 2021

4 / 5 Liked It

If you’re from Canada and have cable tv you’re aware of this casino, they advertise non-stop. So in June of 2019 I deposited $50 and lost it pretty quick. A few days later I went back and deposited $10, took the bonus they offered, I’m guessing it was 75%? Anyway I went to the never played by me Playboy game with the bonus wheel and on a .50 cent bet got the bonus wheel right away, it landed on something and gave me $50! Sweet! I upped my bet to $1 and got that wheel again! It landed on free spins which paid just over $100. I upped my bet slightly to $1.25 and Boom! The wheel dropped again..this time it landed on the Gold bunny and paid me $1000! It was the first time I’d hit 1K on one spin online and I’ll never forget it. Well I spent the next 3 days making big bets and small bets and ended up withdrawing $1800, which was etransfered to me in 3 days without my being verified! So I kept $100 in there and ran it up to $600, withdrawing $500 which was again given to me without being verified! I get chills recalling this experience, my Second best run at a casino ever. So back to the $100 I kept, I went nuts, hopped up and making mostly max bets, I could not lose, I still have screen caps of wins on Break the Bank etc, I got up over $6000 and how many days later? Who knows, withdrew $3500, leaving nothing in my account to play more, But this time I got the notice I’d have to be verified and they were really sticky, I sent in my bank statement but it got rejected and finally a few days later they got back to me informing me they wanted 3 months of my statements. Got that but again rejected, wanted it in PDF, omg I remember thinking this is not going to work out but eventually everything was accepted and they paid me out. So on a $60 deposit they paid me in total $5800–I couldn’t wait to deposit another $50 the late night my $3500 came in so I did and right away noticed they weren’t offering me any sort of match bonus-odd but whatever-so I hit the Wolfs Howl game and noticed my max bet is now $1 when before it was $10. Wth?! I quickly texted my friend Shannon who on my advice had joined up and had no luck, to log in and see what her max bet on that game was and sure enough hers was $10- dodgy! My max bet on most all the games I’d played and won on were now substantially lower as well. I ran through that $50 in a hot minute not hitting anything but determined deposited another $50 and nothing! I remember I finally got a bonus on Rockabilly Wilds and it paid me $0! It was like day and night but besides the bet manipulation I thought well I’d been so lucky it’s probably just normal I’d have a bad spell..a few days later I tried $20 and again nothing! Hmm the next day I tried $10 and this time went into chat to ask why I wasn’t being offered any match bonus and why was my bet options lower than previous? I was told “that’s the way it goes, maybe in the future you will but in the meantime you can try spinning the lucky wheel of fortune” which I had spun probably 50 times and never got anything. Lol! I asked again about my bet being lowered on the games and was put on hold for over half an hour and then just kicked right out of chat. When I tried to go back in it was unavailable lol! Anyways ran through that $10 in 10 seconds and was about to leave when I remembered to check my loyalty play and sure enough I had something like $400? from all the play I’d done in bonus money available which I quickly redeemed and lost, played min bets mostly and it was dry spin after dry spin! So I can’t say for sure but I know something dubious was going on. I left wondering why they had done what I’d thought they had done, wouldn’t they want me to keep playing there so they could recoup some of their money? Besides the $130 I’d put back in. But I guess not. And if you’ve gotten this far in my retelling congrats! Lol. There’s only one bit left..so a few months back I was watching Real Housewives and the JackpotCity commercial came on so I had to, for fun mostly and when I logged in I noticed $4 in my balance, which was weird-so I deposited $8 etransfer, the minimum being $5, and cautiously started playing, so many new games! And I’d checked the old reliables and the max bet was now back to the $10+… but I could not hit anything again. Done in ten minutes. But I can’t say dont play here, I had the most fun! and up to that point, my biggest withdrawals.. just watch your back and know when to leave I guess.

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0 votes

Nikki666
LCB User

Posted on June 1st, 2021

5 / 5 Awesome

Personally this casino is definitely in my top 5 list. I have played here for years online, sometimes I don't win anything and still enjoy it. Other times I have won semi big amounts (for me) withdrawal is always easy and fast and deposit is the same. The live chat support are always very helpful and fix any problems I have had. Verification was easy and simple no big list of things I needed to send in. Range of games and the look of the site is also very good. Oh and in regards to the hell I win many times in a row then have weeks of nothing but that's just the life of playing at a casino

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0 votes

Blackhorse79
LCB User

Posted on May 11th, 2021

2.2 / 5 Average

It is like any other casino I won some time and lost sometime. Played roulette by Evolution gaming. Nothing odd or fraudulent found on this site.There are always match deposit bonus, but I suggest play without bonus you can still win comfortably. Good luck.

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0 votes

Dombombdebomb
LCB User

Posted on June 7th, 2020

Dislike

Awful place to lose all you money. Their “bonus” is a disgrace. You have to meet a play through amount before you can withdraw any money, and it keeps changing the more you deposit if you choose to do the match option. My required play through amount is currently sitting at $110,000 which I will never reach because I’m staying the hell away. Their customer support is also trash, just like the casino. I’ve sent multiple emails and got no response. I consider this casino to be the worst. Should be illegal to do what they do, constantly changing their terms and conditions. Disgusting place, don’t bother. If I could give it a negative score I would.

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0 votes

kuippie
LCB User

Posted on May 26th, 2020

1.1 / 5 Terrible

tobinc89 youre absolutely right there is something not good and that wheel is 100 false fake, better not spins its no worth to spin on that never win wheel!!!. biggest bs ever made!!!

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0 votes

tobinc89
LCB User

Posted on May 26th, 2020

1.5 / 5 Terrible

Their loyalty program is laughable, and the spin wheel is rigged if you haven't made a deposit within a few hours it will miss every time. They also seem to only have games with RTP no higher then 96% and many are less, you have to manually look up the RTP or find it buried somewhere in a help file, not always in the same location. They pay out, but I have far greater luck at other casinos. Maybe coincidence but I feel like they are not 100% on the up and up and are not transparent. And their bonuses suck.

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0 votes

Melanie Kenny
LCB User

Posted on January 19th, 2020

5 / 5 Awesome

For me,i use to play slotjoint casino, and win lots,lots,of money in the past 3 years,but i decided to try jackpot city nd i did fews small 10 to 20 $ deposit,and i won 1050$ and then i won 800$ then 350$ so for me i love playing jackpot city, its my favorite casino so far,and love the loyalty program and the spin wheel aswell

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0 votes

Jesús Alberto
LCB User

Posted on October 16th, 2019

2.2 / 5 Average

Not so bad, tons of games and gives the option to do little bets and 10usd deposits, i have wasted so much money here, with or without bonus, and just have done one withdrawal, after got tried of waiting i wasted them playing and... in fact i never get back a cent from them, i deposit few times with the bonus here, just for recreation, and the wagers are almost impossible, if u want to withdraw someting need to deposit 50 us, and, i will do that in another casinos, this isnt near my favs, but have a nice game choice and a great user friendly interface.

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0 votes

Gemma Stack
LCB User

Posted on August 27th, 2019

4.3 / 5 OK

overall not a bad casino definitely not one of the worse but not a casino at the top of my list either

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0 votes

vigilance88
LCB User

Posted on May 16th, 2019

3.7 / 5 Liked It

I've been playing at Jackpot City for years... overall no issues. The bonuses and game selection leave something to be desired.... but I've won a few big ones here... so I keep coming back.

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0 votes

pjarmu
LCB User

Posted on March 25th, 2019

4 / 5 Liked It

I found out about them quite accidentally on one of the forums, I looked in because they tempted the welcome offer. I was slightly surprised, but when I got the funds on the account I thought it was worth it. I've been there for several months and I do not regret my decision

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0 votes

pjarmu
LCB User

Posted on February 12th, 2019

4 / 5 Liked It

The climate is quite dark, but I believe that this will change quickly, especially since they have a nice offer and I would like to play longer there, especially because I value games from Microgaming and have a nice loyalty program. Worth recommending

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0 votes

bexc
LCB User

Posted on February 8th, 2019

5 / 5 Liked It

Im very surprised with the rating of jackpotcity. It definately doesnt offer as many free bonuses as others and withdrawal is pretty average, takes a few days to recieve. It does have lots of deposit match bonuses. The loyalty points take so long to accumulate I have found. It would still be one of my top casinos being pretty straightforward and most trustworthy in my opinion.

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0 votes

nikikita
LCB User

Posted on February 4th, 2019

Liked It

I won $4oo on my first deposit, payouts were fast, the spin wheel though is stink I mostly get joker or fastfoward just too get the joker again.

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0 votes

elektra-x
LCB User

Posted on January 22nd, 2019

4.5 / 5

A solid casino coming from Malta. The biggest gain I had in Live Casino, because last month I paid $ 178 to my bank account. JackpotCity has a phenomenal live casino that offers the ability to play live video table games via HD real-time video streaming. Their choice of live games includes three standard - Blackjack, Roulette and Baccarat. My recommendation, despite the low ratings of individual players.

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0 votes

Mojo Jojo
LCB User

Posted on August 16th, 2018

2 / 5 Average

I actually liked this casino a couple years ago and made several deposits and withdrew a few small amounts as well. I too am shocked most of LCB members rated this casino as the worst. I must admit, I haven't played at this casino for a couple of years now. KYC took about 3 working days and withdrawal processing time is about as long as well. Probably that's the reason why I do not play there anymore.

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0 votes

PattyCovers
LCB User

Posted on March 16th, 2018

3 / 5 Liked It

This is interesting because when I search top online casinos the top hits I get on google are websites with really good reviews on Jackpot City Casino however I trust this community and the LCB reviews more. I guess I was foolish to sign up and make deposits at this casino but cut me some slack this was several years ago when I was a newbie at online gambling. I would just search top online casinos and then open the first website and take the #1 rated casino on it. Aside from all the bad reviews that I have recently read and it’s poor reputation I can say that I actually enjoyed my time playing here. Never made a cashout so t/c’s didn’t really matter however if the casino can’t be trusted then I will stay away from now on.

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0 votes

rickrohrke
LCB User

Posted on February 23rd, 2018

Average

im shocked to here these bad reviews, but not surprised. this is the first online casino ive accually deposited in. the reason i picked this casino was i looked on the web for the best casino to play at in canada, Jackpot city seemed to stand above all the others. i deposited and played and of course lost, but i had no trouble with anything or anyone, still waiting to make a withdrawl. I dont see much in the way of bonuses at all accually ive seen only match bonuses. ive was awarded 20 free spins 3 times but that was only in the last week, i unlocked them during play, must be something to do with teir bonus. i rarely ever use match codes due to the fact its playback is 70% on bonus money, i had to ask live chat about how these playbacks work. the live chat told me this, your deposit lets say $10 with a 90% match bonus so you start with 10 of your money 9 of casino bonus money. 9 times 70 equals 630.00 playback before a withdrawl. i asked them well i have playback of 630.00 for the nine dollars the casino gave me. After i lost nine dollars i asked live chat again ok i lost the nine dollars never fulfilled the playback so we are all even on that bonus money. i never won i never completed playback and i owe nothing to the casino and i have no obligations over this bonus. they seemed to get annoyed at me but i wanted them to tell me more than once that im in good standings. i than asked how much playback do i have to do to take my original $10 out, they told me none i dont need any playback on my money since it was mine to begin with. i said cool cash me out they refused telling me i have to bet the original $10 at least once and thats only because of money laundering. i get it thats fair and its only the same amount i was prob gonna lose anyways. I than asked them where did my original $10 that i deposited go i was playing with my bonus money since thats what i needed to playback 70 times, and since i lost that i wanna now play with my own money but its not in my account where did it go. i confused them with that question they asked what do you mean where is it? i said yeah i was trying to fulfill my playback on bonus money and i lost now i wanna play my orginally $10. they told me the orginal 10 dollars has been spent allready i said how, lol now live chat is annoyed i can hear it in thier texts . i said to them y in hell would i give the casino money and use it to fulfill playback on bonus money, i believe that would be stupid. After awhile of back and forth i simply asked how and when did i spend the orginal ten. they explained it like this. you bet is $1 per spin the casino takes 50 cents from bonus money meaning the $9 they gave me. then they take 50 cents from my money the orginal $10. if you lose you lose that dollar if you win half of winnings go to bunus money and towards fulfillment of playback other half goes to my real money account. i asked them i thought there is no playback on my orginal 10 and they told me there isnt i than asked its in bold writing that the playback is 70% and thats only on bonus money. i asked them to do the math how can i win with my original 10 if your doing playback on it 35% on bonus 35% on owe money, they denied this action so i asked how can i win with my orginal 10 since before i get from under your playback rules ill have no money left in either account and playback not fulfilled. i asked and asked many questions over and over again and again till i myself would hang up or say something rude. live chat never did that but i knew wanted to. I hate these rules that are not clearly designed to be seen or read, but thats all casinos no just one. ive yet to have a withdrawl, but i will not be happy if i get a hassle because i never gave them hassle when i lost. i try to not take any bonus on my deposits because i believe that if you let them put conditions on your money those conditions are going to do everything to make it hard for you to win. i do this before any deposit i get live help to look up if there is anything with my account that needs to be dealt with before i deposit since im not happy with surprises when they text back that there is nothing pending no fulfillment to do i them screen shot there answer and have them do the deposit with me so it can never be said i clicked this or i clicked this. i hope these reviews are misunderstandings rather then the casino being unfair. never had trouble but like most they dont completely and easily make these rules clear to everyone. I hate the match bonus since i found this out because weather they say it or not i will have no cash left if i run out of bonus money so therefore i believe the playback is 35% on your bonus money and 35% on your money( only because a bonus was taken) i asked if i could only use my bonus money first and real money after i lose bonus money. no that rules is clearly not hidden or avoiding the rules. its a no. i am happy with this casino in general and never any mojor issues, but believe me ask lots of questions ten times over if needed til you understand ask same questions three different ways if need be but please dont quit asking questions because if you complain after you lose regardless what rule it is you will be at fault not the casino, i know im not going to win always or rarely but when or if i do ill leave the casino with very little room to come up with reason to not pay, in fact that would make winning, leaving a sour taste in mouth because i finally won and now the fight begins. ask many questions about the rules and how they work from the floor to ceiling before you place any bet with any casino, if live help gets annoyed dont play there and send casino a email about the help you received the casino really dislikes having to deal with people because of their staff being short tempered rude and plain out not defining the rules properly to the customer. i sometimes dont get it there job is to help customers have a good experience at the casino, win or lose live chat dosnt benefit either way. i cant say anything bad but to say something amazingly good i cant. i play my money i wont let casino put conditions on my money and i expect the same timely manner in payouts as in deposits. I cant understand 2-5 business days to put money back in my bank account since i can walk into any walmart and they can instantly put money in my bank account anytime anywhere without hassle. casino should be able to as well. i think they use the time to find some reason to void pays. be vigilante and ask if you do not know, dont assume the casino will tell or help you in any way unless you ask and stay away bonus i dont wanna have to spin 700 times just to be able to make money on ten dollars. I like this casino but ive asked them every question i can think of and they really dont wanna tell you but when asked they will eventually quit beating around the bush and tell you. best of luck to all. ps. this casino is pretty tight on the reels and dont expect much when you hit a bonus feature in the game sometime it pays alittle, rarely pays great, but it will give you nothing most of the time. gemtopia screws me constant but only when im betting more then normal, 15 free spins no gold gems given and left with total bonus win of 80 cents lol i was betting all 15 lines 5 coins per line 75 cents a spin and i won80 cents. lol next two bonuses i won 1.90 and 50cents. i dont believe thats fair but hey thats gambling. im thinking of trying casino extreme next so if any adive on this casino would be welcomed. happy gaming. welcome bonus up to1600.00 HOLA 1600 times 70 times play back =112000.00 playback good luck!!!!!!!! wow i think ill just play with my money keep your bonus. ill just use my 1600.00 gotta win someting with 1600.00, very unlikely youll leave casino with money in pocket doing that playback. wow first time i did math on the 1600 with 70 times playback, is that even legal? you would have to spinthrough in total $113600.00 before your able to withdraw anything. thats unreal,probably some where in small print theyll say cant bet any high then $5 per line /spin. im gonna check on this more closer, that just seems an unreasonable amount that they require. ive gone to casinos in my city in person and ive gotten free money and free bonuses and they never onced ask for any playback . so what gives them the right to do so online. im gonna find out, i will report back about this.hopefully.

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0 votes

FU_Jackpot_City
LCB User

Posted on February 19th, 2018

0.1 / 5 Terrible

Scam company / Tax avoiding scum. Withdraw not an option once the 10K!!!! target is hit. The harassment calls 24/7 if you provide your phone information. USA across the website but all located and licensed in Malta. Private information is sold to once the account is closed.

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0 votes

penderhippy
LCB User

Posted on October 14th, 2017

0.1 / 5 Terrible

I rated this casino as 0.1 but only because I couldn't give them a flat out zero. Won a couple grand, took almost 2 weeks to process my withdrawal (process my withdrawal, not getting verified which I've done ages ago) and then once they finally processed it I ended up getting a measly 200 bucks, said I had a bunch of deposits that didn't clear dating back to 4 months before said withdrawal. I asked why is this the first I'm hearing of this, give me specific dates, times and amounts so I can submit proof that all my deposits did indeed clear, and they couldn't do that. They couldn't even send me a transcript of said chat conversation. And as soon as I mentioned wanting a transcript they closed the chat before I could screen cap. Absolutely disheartened, just awful. Was crushed even more when I tried to go and file a complaint with I think it was AskG ,or Casinomeister (or it could of been POGG I don't remember) and saw hundreds not dozens but hundreds more complaints exactly like mine so I didn't even bother. It sucked because I was depositing there on a regular basis. Eugh, STAY AWAY.

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0 votes

mazdacutie323
LCB User

Posted on September 22nd, 2017

0.2 / 5 Dislike

labeled me as having a casino addiction and banned me when I got sick of waiting for my winnings to get processed. did eventually get withdrawal but only after ringing every 15 min's for 5 hours

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0 votes

ljiljka
LCB User

Posted on August 7th, 2017

4.5 / 5

I am shocked that this casino on the black list of casinos. Up to now, I had probably over 50 withdrawals at this casino and sister casinos. I never had a problem. Also Jackpot Capital is certified by e-cogra as fair and safe place. I guarantee that - this is a safe casino where you will always be paid.

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0 votes

tanunax
LCB User

Posted on June 29th, 2017

0.5 / 5

Some time ago Jackpot City casino held a lot of shares with bonuses without a deposit. I certainly registered and unfortunately quickly lost the bonus. But it is possible and fortunately. Because that judging by the reviews of players, the casino does not pay winnings or pays with big problems.

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0 votes

Caitlin Casey McLaughlin
LCB User

Posted on June 5th, 2017

1.1 / 5

Was the first online casino I had tried out. And after discovering casinos with faster payouts and better offers I definitely won't return . All these big casinos are rather stingy considering that they are big

'

0 votes

Łukasz Gołąbek
LCB User

Posted on December 31st, 2016

0.1 / 5 Dislike

I don't know why I really started believing in them, IT WAS A YEAR AGO, since them I just know one thing. You have to pay a lot of credits if you want to be treated fairly like others so I mean tier Diamond (I was Diamond tier 3 months and have my global-host, Mr Tomasz - very fair, competent and eligable guy for this job!). The thing is, their payout ratio is not so bad but sometimes I thought it's just pure scam. They are fair to the highest tier players which are really depositing a lot but if you lose this status your account is still thinking that promotions, like the month once, are still "thinking" you are on the highest tier or sth. I cannot even explain this thing because I went offline for 1 month, personal reasons. I went back and if I will compare 4 players, who I introduced to the casino back in the golden days. They deposited very rarely and small amounts, still they got better promotions and credit wins from their month promotions (WHICH LET'S SAY ARE THE WORSE PROMIOTIONS VIA CASINO WORLD). Sometimes you can get freebie if you asked them on chat but people, please do not even bother they will copy FAQ WHOLE DAY with maybe 1-2 employees who are different. If you are not going for high-roller promotion dependent casino do not even try... The high-roller promotion even sometimes 100% to amount like 99,999 Credits, it's worth ten because you have to play a lot and on high-ratio stakes. If you over-wagered, by the way 50x worst wager ONLINE. You have then a chance to really win on their poker and other slots of their design like Aces and Eights. I never wasted so much of my time to just review here but it could worth it if you NEVER EVEN THINK OF TRYING THEM!!!

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0 votes

VaRiXD
LCB User

Posted on December 20th, 2016

0.5 / 5

I play for fun for week just to see....Find out that there FREE SPINS Feature on all Games at very very apart compare to many MG, It's amazing to bet 250$ spend 100,000$ coins and finally see free spins at LOADED and hit 5,000. Week after week, games after games same pattern. FREE SPINS ARE SO RARE IT'S AMAZING, I was playing Black sheep slots and 99% of the time went you hit feature that can give you 999x well in 99% if the time I hit 100 to 200x I Think MG owner Set there FREE SPINS how and went and what frequency they will hit. They can say it's all RNG After playing slots for like 20 yrs I SEE NOW, It's same with any slots even FB slots. Payout at JACKPOT CITY seem to be so low, Free spins, feature ha ha Well Run for them

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0 votes

Xtina13
LCB User

Posted on August 15th, 2016

0.2 / 5 Dislike

I found this casinos pending period and verification waiting period for withdrawal of winnings to be too long. I waited about 3 days for my withdrawal to go into pending period, then it was in pending period for a week, then verification for a week. Its ridiculous.

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0 votes

WaroftheGods
LCB User

Posted on June 2nd, 2016

4.5 / 5

The warning at the top of this page comes as a shock for me, I think this is the first casino I ever deposited into a couple years ago, and I continue to play at Jackpot City to this day. Never had a problem with support, always have access to promotions and bonuses of all shapes and sizes, never experienced any kind of technical difficulties either for that matter. Sites like this usually do their homework before throwing allegations around though, so I would maybe proceed with caution if you've never played here. For me, this Microgaming Casino will remain one of my go to casinos, I've never been wronged, and always been treated with respect and kindness.

'

0 votes

Vanilipas
LCB User

Posted on March 25th, 2016

3.5 / 5

I didnt6 imagine that about this casino can be so many bad comments and that thsi one is warning casino. I made my first deposit here today and took welcome bonus. Site looks beautiful, the games graphics too. I was talking with chat girl and she was amazing, very friendly and kind. I asked her and personal questions and she answered to them sincere and in a good way. I have noticed thsi casino and other gambling sites and didnt read something bad, only here. So i am a little bit confused now. Dont know who is right and who is wrong...

'

0 votes

Lady_perezz
LCB User

Posted on February 15th, 2016

3.5 / 5

Love the tournaments...!!! very entertaining!

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0 votes

teri010
LCB User

Posted on February 12th, 2016

4 / 5

-NOTE ONLY LOSERS WELCOMED HERE- (i cashed out for once after many yrs of depositing here and heres my transcript! -EvelynnK Hopefully you will receive better match offers Terilynne. terilynne campeau as im waiting till all every cashout is back here, tahn what you say why i still get 25%, so simple form, only losers, get nice treatment here. and only losers who deposit every win all abck will be a good vip maych offer for them? terilynne campeau so only losers welcome here? EvelynnK I am sure you know the answer to that Terilynne terilynne campeau yes they are very welcome and winners are not definiately not winners allowed terilynne campeau thats as far as i realized now EvelynnK Once you have exhausted your deal-a-day offers you are not suppose to receive further match offers but we try our best to accommodate you and we have done so terilynne campeau ty for con firming this. EvelynnK I did not confirm anything nor do I agree terilynne campeau i will paste it on blogs so players- winning players arte very well aware of your treatment.

'

0 votes

p66
LCB User

Posted on November 15th, 2015

4 / 5

Just like Riverbelle Casino I love this groups casinos. Never had any problems. Ok maybe the wagering requirements are pretty high. There is also 100$ slot freerolls every two hours and which are paid with real money not bonus.

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0 votes

VaRiXD
LCB User

Posted on November 6th, 2015

0.5 / 5

Warning: Players are advised to use discretion when considering JackpotCity Casino. Reports of unethical business practices have placed them on our Warning List. A poor reputation with business partners as well as changing terms and conditions on previous agreements deems this Casino untrustworthy. NO SURPRISE FOR ME, The more and more I play MICROGAMING I find out that YES IT'S RANDOM, But they CONTROL or Presetup How much MAX win, On Bonus, FRee spins. I HAd 250 free spins from Wild JAckpot and funny thing I won 29$ at 100 free spins I had 10$ 150 about 15$ lol NOW They will tell me that it's NOT FIX ? Seriously ALL Microgaming will claim that they've got no control but They can add free spins, Free coins etc It's easy to imagine that they can under our account number setup MAX WIN regarding the deposit you made over time THE RANDOM THEN Do is JOB. It's so obvious !!! RANDOM for me is get to LEGAL SLOT put 5$ in the machine and win 1500$ You will NEVER See that online 1 out 100,000,000 chance sure it can happen. Did you notice went you reach 5.00$ or less that it's impossible to HIT and win 25$ 50$ 100$ ? SLOT will wait until the very end went you bet minimum to give you free spins out of you will win less then 5.00$ More and more I PLAY Microgaming I find that they play wit us, We don't play with them it's THEM that play with us giving us free coins, free spins that they KNOW Wont make us RICH ! So freaking tie of these manipulation and those lie " WE'VE GOT NO CONTROL " HAHAHAH What a joke ...To many time I hot free spins at BIG BET 2.50, 4.50 and I win total crap over and over I DON'T TRUST MICROGAMING the more I see The more I see manipulation of our odds of winning REALLY RANDOMLY I play sometime at JACKPOT Casino but drop it since they use a old software

'

0 votes

pascal79
LCB User

Posted on October 5th, 2015

2 / 5

I have only registered on this Microgaming casino in order to claim the free spins offer for creating an account. It seems like a decent casino but on the other hand I hate that they spam my email and call me on the phone although i have asked many times to unsubscribe me from their mailing list.Also I see this casino on the warning list so i do not hink i will be depositng here any time soon.

'

0 votes

eno1408
LCB User

Posted on September 27th, 2015

4 / 5

Lot of promotion and free tournament if you like it. A good casino. I don't know why they were black listed...

'

0 votes

shalom
LCB User

Posted on September 4th, 2015

4 / 5

Am really surprised to see Jackpot City on the warning list - hence I've decided to comment. Have always received my bonuses, never had any problems withdrawing, live chat is always polite and helps to find an amicable solution to any problems that have arisen. I don't mind the daily texts as it keeps me up to date with what's happening in the casino. Also I enjoy the odd free spins or bonus credits that I get. Tournaments are fun too. In all I've had a great experience with Jackpot City and have played here since 2010. Sad to see the warning though :(

'

0 votes

residenceNelis
LCB User

Posted on August 16th, 2015

2.5 / 5

mmm weird that Jackpot City has been placed on warning list just as gaming club also, i never had any problems with them, played few times there, they have support in my own language, and always got from 10-50 spins on every deposit which was really great;) and withdrawals i also had just 2 but, mostly in 20hours i received it, and they always had a cool scratch card on mobile where you could scratch from some points, and different times i scratched many points worth 20 euro Cash! so no bonus just cash;) they only sended me every day different text messages which was very annoying! and sometimes postal stuff, which i also didn't appreciated but after telling them they stopped it directly, so atleast they listen, but it's weird too see they are running bad now! hope they will be change there way to do better.

'

0 votes

mastameth
LCB User

Posted on July 7th, 2015

4 / 5

i dont get why this casino is on a warning list. customer support has been great every time ive used it and havent had issues with anything else either

'

0 votes

CashJo.
LCB User

Posted on June 27th, 2015

I have an account for some time and I have to say that I am very happy with this casino! I like the free tournaments, especially the Immortal Romance one :P. Customer support is very helpful and with competent operators, it has a lot of deposit and withdrawal options but I have a problem with their casino application (I think it asks too much from the operating system and for some time I had some problems with my antivirus software because of it). I never managed to cashout from this casino but from what I can here it is very reliable and fast.

'

0 votes

bgdadu
LCB User

Posted on May 6th, 2015

I play here every week the Immortal Romance free tournament.I think this is the only casino that has a tournament like that, with 20 free re-buys, so everyone has the same chance on winning.Only once I managed to finish second.As I remember the winnings from this tournament are bonus money witch must be wagered 30 times.I don't know how they'r payouts work because I never cashed out, even if I made a few deposits here.

'

0 votes

barebones
LCB User

Posted on March 31st, 2015

3 / 5

I signed up there few months ago. They had a promotion running, if you add your card, you receive 30 spins on Game of Thrones. I really wanted it, but many problems appeared so I talked with live support a lot. They were kind but very slow and at the end I just played there with deposit bonus with which I had 0 luck with. They are decent but I just didn't like the errors I got during sign ups.

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0 votes

Makerik
LCB User

Posted on March 12th, 2015

4 / 5

High wagering on bonuses for a full microgaming casino. Good hourly 100€ slotfreerolls. Friendly and helpful customer support. Too long withdrawal. Never been able cash in out because iv'e reversed them before they hit to neteller. 4K limit per week? that pretty lame. But i did play alot in here and the overall experience was great!

'

0 votes

pinkxxx
LCB User

Posted on February 9th, 2015

4 / 5

The belle rock group was one of the first microgaming casinos I played at years ago and still do . I have always been pleased and have had no issues with any of them . Jackpot city has good promotions and pretty prompt withdrawls . They have a couple cute exclusive games only available to belle rock casinos only . Belle rock slots is a gd one . has potential for some big wins and you can bet small if you choose . The give b-day promos . They have a gd vip program they do show appreciation for loyalty . I would recommend everyone try a belle rock casino . Jackpot city is one of my favs.

'

0 votes

bgdadu
LCB User

Posted on January 25th, 2015

Nice casino.I like it a lot because of their daily deposit bonuses.I always receive e-mails with 75-90% deposit bonus.I play here a lot, too bad I never cashed out.The wagering is very low (only 30x bonus). I will keep on playing here until I can test their cash out.The support is really nice.I recommend this casino to all Microgaming lovers :D

'

0 votes

leannep
LCB User

Posted on January 20th, 2015

2.5 / 5

Am I the only person getting countless spam phonecalls from Jackpot City? I have played on Belle Rock for ten years. I have, over the years, probably spent...well...lets just say more than an ignorable amount, if you are a business owner, unless you're a gold brick salesman. Anyways, I am getting multiple phone calls a week, in the evenings. You'd think I was VIP - but they aren't calling to say that they've added a bonus to my account - rather - they want me to deposit. I am not used to desperation from these bigger casinos. At first it was kind of amusing - they ARE nice people to talk to, 99%, but it's starting to get awkward. I am not a high-income person...I keep having to say 'no, I don't have a deposit for you..." Are they trying to make me go away? ...? Rating is lower due to excessive calls.

'

0 votes

ellesbells27
LCB User

Posted on January 18th, 2015

5 / 5

Jackpot City was the first online casino i signed up to; and continues to be the one i go to the most. I love the games, bonuses, easy to navigate site, mobile site and friendly staff. Also.... on the mobile they do a daily scratch card to earn loyalty points which can eventually be redeemed for coins. All in all a great casino and i would recommend any day!

'

0 votes

newspiridon
LCB User

Posted on December 15th, 2014

5 / 5

Jackpot City Casino is my favourite casino from all. This is the casino where I deposited and withdrawed mostly. I like micogaming games. And this casino offers some great promotions. The payments are relatively fast. The chat team is great and online all the time.

'

0 votes

Gloriabe
LCB User

Posted on October 7th, 2014

3 / 5

I have heard good things about this casino, but I do read above some negative comments, so I will research further, I love microgaming casinos, and choose them wisely now because a few I never won at and had deposited a lot of money over time, so I am choosing and researching then wisely, Gloriabe

'

0 votes

iDark
LCB User

Posted on September 27th, 2014

3.5 / 5

Only the nest experience with this microgaming casino, never faced any problems. Received welcome bonus and made cashout of 300 euros, money arrived within 48 hours to my e-wallet. great customer service, fast cashout and wide selection of Microgaming slots. One of my favourite, but the wagering requirements could be more friendly to newbies.

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0 votes

viky
LCB User

Posted on August 21st, 2014

4 / 5

I am still here to disturb. microgaming not accept many Italian players but if any of you (Italian) has an old account in jackpotcity you can still play. I do it and I often receive phone calls with offers of bonuses and promotions. Payments after 48 hours and a lot of seriousness.

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0 votes

ArmiS112
LCB User

Posted on August 16th, 2014

1.5 / 5

Thanx for 10 free spins. Registered got and vagered my 4$ bonus money. So needed 20$ deposite , made it and got my money in 5 days. I like Microgaming and i think that microgaming casinos is the best :) 450 games , and all are nice looking. Was made some deposites there and no problems . Good luck all.

'

0 votes

ellaRa
LCB User

Posted on August 7th, 2014

4 / 5

I've never had problems with my withdrawals or something else with this casino, the casino support is always available when i need it. I play in many casinos but I can say that I will continue to play here. I rate this casino with 4 stars, very good place. If you searching casino with a lot of not big bonuses - here you can go.

'

0 votes

play3r211
LCB User

Posted on August 1st, 2014

3.5 / 5

very nice casino that gived me when I first registered a 5 free euro for the mobile from what I can remeber.Had a good time with that money raised and again down and up and down until I lost it all.

'

0 votes

wscalley
LCB User

Posted on July 2nd, 2014

3 / 5

I like the Riverbelle group and this is probably my favourite of their casinos if only because this is the one where I have been the luckiest! :) They also run a LOT of free slots tournaments including a superturbo each hour of every day. Only problem is they pull the super rubbish trick of only giving you 2 minutes of free playtime meaning your chances of beating these off a free entry is very, very low. They have some with less scandalous rules though including a weekly Thunderstruck2 that I play very often and have won decent money on several occassions. Recommended if you like MGS download games, but there not outstanding by any means.

'

0 votes

winner1177
LCB User

Posted on June 4th, 2014

one the worst mg casinos ive played at, countless deposits and not a thing evertime its a money pit they spend all there money on tv commercials and forget to pay back the players once and a while

'

0 votes

yapro123
LCB User

Posted on May 18th, 2014

4 / 5

Awesome casino with russian language, usual bonuses on deposit, nice customer service and withdrawals within few days.

'

0 votes

yellonek
LCB User

Posted on May 14th, 2014

3 / 5

They are very good renomend mark , it's just 10 free spins from them but they give regular deposit promotions here, I like them for fact they payout to players and have big range of my favourite games, microgaming games are fantastic there but I never cashed out from this site, only 3 stars

'

0 votes

MerengueBG
LCB User

Posted on May 1st, 2014

4 / 5

Excellent place to play. In tournaments is their specialty. Many and different number of tournaments with free entrance and great chances to win even without continue play options. This casino is very generous with giving a bonuses to the players. For example, a week they give 100% and that's not all. It is important that people carefully read their T & C when using bonuses. They have limitations that are not typical for the MG casinos.

'

0 votes

pisti0073
LCB User

Posted on April 13th, 2014

3.5 / 5

I just have merry memories with this casino.My first withdrawal of my onling gambling history was from this casino.I like their games and tournaments wich is the best from all microgaming casinos.

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0 votes

luminairee
LCB User

Posted on April 8th, 2014

3.5 / 5

Jackpot City is to me one of the best Microgaming sites ever. Used to try their no deposit bonus in the past, I was treat profesionally by their support they guided me through whole registration process but from time perspective now I must say it's easy as making a sandwich. They pay close attention to secure what I loved about them, so dont be surprised if they require some documents before you can cash out your winnings. Very low min deposit $5-10 is additional cons for them. I loved Miss Agent Blond to play there with the minimum stake at 0.09 , they also have all microgaming games now. Support acts very fast if anything was needed. Hard 5 stars.

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0 votes

DuvelS
LCB User

Posted on March 13th, 2014

4 / 5

Jackpot City is for me the best MicroGaming casino there is! It's one of the few MicroGaming casino's that have a minimum deposit of just $5. They also have the most freeroll tournaments of all MicroGaming casino's!

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0 votes

shadowhmask
LCB User

Posted on October 26th, 2013

5 / 5

I thought I'd try this Casino out based on the user posts above. I made a meagre $20 deposit and had some fun on various games, leaving me just $10 overnight. This morning I got stung by BJ, and ended up with 0. I decided I'd see whether I could get a 10% cashback on my $2, hoping I could at least make it up to $10 again on BJ, so I petitioned a Live Chat CSR. In checking the T&C for the 10% Cashback, I also had read the T&C of the 100% bonus on deposits over the weekend. Since I had made the initial $20 deposit during the promotion's date period, I asked the CSR, not expecting much, if I qualified for the 100% bonus on my $20 deposit. I got a delightfully pleasant surprise when the CSR said he could advance me a 50% bonus on my deposit. I was so impressed that I've decided to make JackPot City one of my regular haunts. I'll give them a full 5 star rating. Great casino choice for low rollers like myself.

'

0 votes

pollismx
LCB User

Posted on August 25th, 2013

is one of the casinos that I like I read information on this site and if that is robust and is offering over 500 casino games for players to enjoy. Also Jackpot City offers the Flexibility of a no-download casino version in Which more than 150 games are available for the player That is Certainly a more generous selection than can be found at most places the owners have made customer support available to the player 24 hours a day through a few different avenues Including email live chat and telephone contact. Regular promotions Which are open to all players are Constantly being updated with new, good ideas, plus I signed with 15 free spins on Mad Hatters last year did not get any prize but the gaming experience is very good as I mention in the previous lines have all methods of payment and collection and prompt attention of the games that I remember like blonde agent, mad hatters, immortal romance, lords of rings I've played so other people other one I like is the wheel of many users got a small prize of 108 euros but if that was a lot of adrenaline that I bet 2 times zero and not win but then I bet the number 36 3 euros and went awarded that number they recommend is called multiplayer roulette is easy and if it awards one of the promotions that I like is the first being a 100% match bonus up to $ 200 free and the second being a 50% match bonus up to $ 300 free winnings get credited to the customers real money account eleven o'clock the deposit is made and can collect any amount you win 1000,100,200, or a jackpot! too fat or prize so do not use any bonus code is automatic and you can also play with your own money without wagering requirement jackpot city is well Known for offering exclusive promotions in the form of bonuses to loyal players to the casino So if you play with them you willl quickly Find That They Live Up to Their expectation as one of the best online casino brands out there I highly recommend playing here also do not forget to order your 15 free spins from this forum and the correct link is all automatic.

'

0 votes

Kazza2win
LCB User

Posted on July 9th, 2013

Have been with jackpot for months now and never have a problem with them! They are always happy to offer bonuses if you dont get a fair run with your money....always great promotions....their live chat are always willing to help....love love love!!! only prob is dont join lucky nugget as well as you cannot get bonuses on both accounts.... even though you wager on them seperately??? but the bonuses make up for that in my eyes... and their range of tournaments are tops!!!

'

0 votes

Lootva
LCB User

Posted on April 16th, 2013

4 / 5

Don't see what's the problem with free bonus, and I really hate it when people don't read all the rules. Jackpot City gives you 15 free spins (for new players only, of course), but there's one list for countries not allowed to register, and another for countries not eligible for starting bonus. OK, that is a bit confusing, but it is not hidden info. Just to be sure, I got in touch with the support team (they are quite decent if you ask me) and made sure I am good for the bonus. A whole other story is the WR for the bonus, which us 50x, and that is high, so I didn't had any high hopes (and was proven right). Although I did like to play without installing anything on my computer, I don't thing I will be coming back since I have a policy to stay only if the starting bonuses pay off, and this one wasn't even close.

'

0 votes

shalome
LCB User

Posted on May 26th, 2012

Hi Members. Don't bother to register if you are thinking of trying the free spins as they don't give it to you after you register. They keep asking you to deposit so this is just a scam. Be careful!

'

0 votes

WCD User

Posted on October 18th, 2008

Im more on interested in IBC Casino because they have unique In-running baccarat that has odd and handicap every card that dealers deal.

'

+1 votes

Casino opened:	1998
Jurisdictions:	Malta , Kahnawake , United Kingdom , Alderney , Canada: Ontario , Ontario
Certifications:	eCOGRA

Casino opened:	1998
Jurisdictions:	Malta, Kahnawake, United Kingdom, Alderney, Canada: Ontario, Ontario
Certifications:	eCOGRA

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