Goldwin Casino is an international online gambling site with thousands of slots and other real money games. The site is operated by GLD Group B.V. under a license issued by Curacao authorities to Curacao eGaming (Cyberluck Curacao No. 1668/JAZ).

Look for new slots as soon as they roll out or jump right into a live dealer stream with real-time versions of roulette, baccarat, blackjack, and poker from premier providers like Evolution, Vivo Gaming, and the UKGC-certified Ezugi. French Roulette from Uruguay and other locations as well as European tables in several native languages are open 24/7.

We aren’t currently aware of any associated or “sister-sites” claiming each other. However, Goldwin is marketed by West Affiliates which also promotes WestCasino which happens to be operated by GoldWin LTD. It would be a fair guess to say they are owned by the same people and one is organized/registered in Malta and the other in Curacao, but I couldn’t say that with absolute certainty.

Promotions here are run a little differently than you might be accustomed to. When they give you 250 free spins with your first deposit, you won’t be faced with any wagering requirements on your winnings. Spin it, win it, cash out - just like that. We’ll cover more of the bonus offers and go into the terms and conditions a little further in the review here.

While we can’t draw a perfect line between WestCasino and Goldwin, I think there’s enough of a potential connection established and we’ve just now discovered an instance of Goldwin rep handling an issue for West. With that, for the sake of establishing history - which almost always predicates the present and future “attitudes” of an operator - we’ll look at the longer relationship the Maltese site has had with players when assessing the newer site. We rarely get it wrong by extrapolating, and always err on the side of caution for readers.

The Malta site was launched in late 2017 or early 2018 and the Curacao site was launched in 2020 or 2021.

Banking hasn’t bubbled up often in conversations about either operation but that’s not to say some players haven’t had to wait a few days to get paid. It has usually been a matter of account verification but sometimes a preferred withdrawal method was simply not offered and the players deposited anyway, then had to wait about five days for a bank wire to clear. Players in Ireland and Germany seemed to experience this issue during a two to three-month period in the summer of 2021.

Players in Canada, the UK, and France seem to be among those that have not registered any problems on the known and reliable player advocate boards.

There are plenty of ways for players in every serviced jurisdiction to get their deposits in and their winnings out in a timely manner. Visa/MC, Skrill/Neteller, Neosurf, MuchBetter ecoPayz, Instant Deposits, and more are available at the cashier.

Customer service seems to be a shining facet of this operator with kind, professional, and helpful responses to player complaints. Even at a place like TrustPilot where anonymous players post the craziest complaints, the representatives respond to the issues by treating players with dignity and respect even when they don’t seem to deserve it - what else can you do when you are in the service business?

Non-registered complaints and grumbles have included not being offered bonuses after multiple bonus cashouts in a row, no user-accessible dashboard for personal setting limits (Aug. 2021), and some delayed document verifications.

Following is what it looks like to deal with Goldwin or West:

“Hi there,

First of all I would like to express our regret for the delay, and take this opportunity to assure you that the entire procedure has been completed and your winnings have been released and are on their way.

Credit Card withdrawals should not take longer than 2-3 working days, while as for the delay in itself, what happened was the fact that several risk flags have been triggered in our System due to a large number of very similar registrations, and our verification team had to extend the time frame to check absolutely everything as thoroughly as possible.

I can also assure you that this first verification process is a one-time thing, and that from here on now, your winnings will be processed much faster.

Thank you for your understanding & fingers crossed for many more solid results.”

Here’s another…

“Keeps your winnings.

I have been fully verified, yet they still hold your winnings. Stay away from this casino. I also notified the MGA.”

Response…

Hello [redacted],

Hope you are doing fine.

The finance team was not available over the weekend however, your payout has been handled once they got in this morning.

You should have a confirmation email as well in your inbox.

Wishing you a nice day!

After an in-depth search, we find no unresolved or unanswered complaints.

Software and Games

The site seems to run on the EveryMatrix CasinoEngine integration platform. EveryMatrix powers hundreds if not thousands of top online operators and is one of the oldest and most prominent solution providers for iGaming.

There are also indications they might be using OryxHub for content aggregation. It’s difficult to tell for sure without actually looking under the hood. However, the Bragg company features prominently on the site with its own category near the top of the main lobby. The way the game servers are configured it’s not possible to determine the path or the aggregator by demo game URLs.

Speaking of demo play, that’s a great way to explore the site, see how it loads and plays on your device, and even try new games or titles that are simply new to you.

I found that processor speed is as important or perhaps more important than internet bandwidth above a certain threshold for HTML5 games. Virtually any smartphone can handle the processing and almost any desktop better than a pocket-sized fanless mini should work just fine.

Since the games load right in your browser, you don’t need to download an app or install any plug-ins or software. Games load fast and play consistently without lag, noticeable latency, or other glitches. High-speed bandwidth isn’t required, it might just take a minute or more to load a game for the first time over a slow connection. As long as you have enough of a pipe to ping a call and response, the packet that comes back is super small and the reels should respond to the spin button more or less immediately on even a slower connection.

Providers of more than 3,000 slots on the site include low-key industry staples like 1x2, 2by2, Genesis, and Realistic as well as rising stars such as Pear Fiction, StormCraft, and TripleEdge. Some of the best-known studios are Pragmatic Play, and NetEnt, as well as Quickspin, ELK, and Lightning Box.

All of the live dealer providers have region-specific and-or native language tables with croupiers and dealers who speak most native tongues.

If you’ve never tried Vivo Gaming tables this might be a good place to try them. Unfortunately, you have to be logged in to open the games, like anywhere else or with almost any other provider.

Software restrictions

NetEnt is perhaps the largest provider that sets out very specific terms for giving players access to its games at all as well as posting certain restrictions for certain games. For instance, branded games such as Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix, Motörhead, Scudamore, Conan, Ozzy Osbourne, and Gordon Ramsey Hell’s Kitchen are not available in dozens of markets. Many other games are only allowed in certain countries if NetEnt has actually seen the operators license to provide games there.

We count at least five (5) NetEnt restrictions for France alone, but only three for the UK. Unfortunately, players in Spain and Italy are also restricted from playing any NetEnt games. Players in Canada can’t play Vikings video slot or Street Fighter but those are the only two games contractually restricted. Your real-life experience may vary.

While logged in from France we were also unable to play Habanero slots like Dead Escape. I suppose French players are accustomed to the different palettes of games on offer at most licensed offshore sites.

If I ever travel to Cuba, Jordan, Turkey, or Saudi Arabia please remind me to never play Fashion TV Video Slot but also let me know I probably have 3,230 other titles to conjure up and spin!

Game categories

The site is segmented broadly into slots, live games, and tournaments. While the section is not “in your face” you can also find a whole section dedicated to promotions if you use the 3-line menu on the left.

Once you are in the “games” lobby, more options open up. When we visited, the main subcategories were All, Recommended, New, and Feature Buy. There is also a text search box. On the far right you’ll see a dropdown for “filters” and this is where we find the “main lobby” it allows filtering by several parameters including the following:

Video slots

• Jackpot games
• Video poker
• Table games
• Classic Slots
• Mini-games
• And the ability to sort and order them by:
• Popularity
• Name
• Payout

I found the “payout” filter very intriguing and had to explore that first. Since “all games” was the default and the first page of many was filled only with video poker and blackjack, I assume that “payout” refers to the games’ theoretical return to player percentages (RTP) or, as they say, “payout’.

This would be a great filter for a slots player if it allowed you to immediately filter and sort game titles by the highest payout percentage - or it would appear to, anyway. They could also be sorted by how much they have been paying out “lately” and without more info, there’s no way to know how lately, “lately” is. The last 24 hours, week, month, or all-time for this casino?

We did notice a newly ordered page after refreshing so some of the sorting would seem to be based on the most recent payouts, and probably only “here”. Since we know that, we can forego trying to strategize any sort of bankroll management or bonus plan or even any playtime extension techniques based on the filter. It’s just a fun filter.

There’s no such thing as hot or cold games when it comes to what they are going to do next. There is volatility and there is RTP as well as a few nuances like hit frequency, average bonus frequency, etc., that can make the games more interesting to a certain type of player - but the prediction market on what’s going to strike when is still a mystery greater than the pyramids and will stay that way until someone invents or perfects time travel. For now, we’ll just have to pick games that look fun!

Classic slots

This is one of the most diverse and well-rounded collections of old and new classic three-reel slots I think I have ever come across. The number of games on offer isn’t mind-blowing, but the diversity in the selection is fairly amazing.

Microgaming’s Couch Potato and progressive jackpot slot Cash Splash reside in the same catalog as old favorites like Saucify’s Pina Nevada and Rising Sun as well as Betsoft's go-to games like 7th Heaven.

Toss in Deep Sea from BGaming, PlayPearls’ Lizard Disco, iSoftBet’s Million Cents, and NetEnt’s Jackpot 6000 along with Pragmatic’s Triple Tigers, and you’ve got a heck of a lot of variety and plenty of math models to choose from.

Plenty of video poker choices too…

Game providers include Play’n GO, Microgaming, EGT, iSoftBet, RGS_Matrix, and Gameart. The Microgaming titles can always be played with a decent strategy. We always suggest checking the paytables, not only to make sure your strategy is optimal or specifically adjusted but also because some games have tricky little rules and the obvious choice may not always be the best choice. You may have to do your own math or run iSoftBet paytables through a VP calculator t know exactly what you are looking at.

RNG tables

Goldwin offers a great selection of random number generator-based card games and table games. For cutting-edge treatments of classic games try Golden Rock Studios titles or those from FELT. Oddly enough we don’t find either brand in the filters but see their games in the mix. GoldenRock is not listed under their aggregation partner Microgaming either nor is FELT found under the Relax Gaming category even though it most likely is delivered over Silver Bullet.

For a post-modern RNG experience try Real Dealer titles like Real Baccarat or Roulette with Sarati, Bailley, or Holly, etc. The way this series works is a random number generator is queried for a result and instead of watching the gameplay out in an animated environment (cartoon) a computer program seamlessly stitches together Hollywood studio-quality clips of your real dealer serving up a game with those results, those numbers.

You’ll also find quite a few RNG games by Evolution. These are all in their Fiest Person series of games. Play craps, roulette, blackjack, and even Dream Catcher money wheel games against the house edge with RNG results. If you ever feel like playing that game in a live environment, simply choose “GO LIVE” and you’ll be teleported into the world of live dealer games.

Live dealer games

In this section, we find two dropdowns. The one on the left allows you to choose a type of game or leave it set to the default of all games. The dropdown on the right lets you choose a provider. Following is a list of providers that generally have games available, however, some may not be available in all jurisdictions or markets.

• Evolution
• Authentic
• BetGames TV
• Ezugi
• LuckyStreak
• Medialive Casino
• ViG
• Vivo

Evolution is the undisputed world leader in the vertical with over 1,000 tables - 300 of them were just added last year. New game releases across all of its brands in 2022 number 88.

Authentic was the in-house live dealer brand from LeoVegas, they offloaded the division to Genting for a cash infusion in 2019.

BetGames launched in Lithuania in 2012 and now has a hub in Mata serving over 180 operators.

Ezugi was Evolution’s only competition in the regulated US gaming space and acquired the company several years ago. This may have been their first acquisition. Evolution went on to acquire NetEnt, Red Tiger, Big Time Gaming, and DigiWHeel. Ezugi became certified for the UK market in 2022 and operates under the Evolution license there.

LuckyStreak launched in 2014 and was perhaps the first operator to integrate elements of gamification into the offering.

Media Live Casino Limited launched in 2005 and began offering live games in 2007. The company has been located in Malta since the beginning and serves the regulated markets of Italy, Malta, the Isle of Man, Latvia, and Estonia among others.

ViG is Visionary iGaming, a seasoned professional studio game provider located in the Americas and focused primarily on the Spanish-speaking segments of the market but has also expanded into Asia and of course, Europe serving over 50 operators.

VIVO has been providing top-quality live gaming streams to players for at least a decade and a half. The firm is located in Seychelles. Vivo takes care of its players from studios all over the world including those in Bulgaria, the Philippines, Georgia, Uruguay, and Colombia.

Bonuses and Promotions

The opening offer when we visited consisted of four stages. Look for percentage matches along with some offers that also include extra spins.

While the terms don’t explicitly address wager-free casino spins the basic terms would indicate the resultant winnings are considered “free money” much as cashback is considered free money. If so, the max cashout from the first deposit free spins would be limited to €100.

Regular wagering is 35x (deposit + bonus), 50x for free chips, cash back, etc.
Many bonuses must be claimed within 48 hours and most need to be used within 7 days.

Banking and Customer Service

Payment methods may be country-specific in some regions but generally, VISA, MasterCard, Trustly, Sofort, Skrill, Ecopayz, Neteller, Paysafecard, and Zimple work for deposits, more options might be found within the cashier. The minimum deposit is €20 and the minimum withdrawal is €100. The most that can be withdrawn per week is €5k and per month is €20k.

Most payments are processed in one to two days.

Live chat and email support are available, with some reports that live chat can be sluggish to respond. Please try the FAQ as it holds most answers and is well arranged and easy to use with good effect.

Pitfalls

• Some document verifications can take a while
• Inordinate number of delayed withdrawal complaints, all resolved

The Final Word

Goldwin Casino is different. While most operators will not even allow you to deposit with Skrill or Neteller and claim a bonus, here you are offered a Skrill-ONLY first deposit bonus. Use CashtoCode and pick up 200 no wagering free spins, deposit on Sundays or Mondays for match bonuses and spins. On Tuesday they offer a “fresh game frenzy” of free spins on a new game, and once each mid-week a mystery bonus is offered in addition to a weekly €/$100 Bonus (100% match).

Customer service is different as well. Many operators don’t even bother dealing with the sour grapes, cranks, and sore losers on sites like Trust Pilot just in case of a valid complaint - these guys do. They treat every customer like a valuable relationship partner.

What we don’t like, and the representatives have not been transparent enough about in public forums for us to get the gist of it, is the outsize number of slow-pay complaints. All players are paid, delays simply shouldn’t happen.

Perhaps it happens everywhere more now, especially with the source of wealth and other burdensome requirements from the major Euro jurisdictions - but this site is licensed in Curacao. Players want to be paid quickly, but we’d suggest being patient on your first cashout and never playing it back out of boredom or frustration. Players with impulse control issues may want to find an instant pay casino - otherwise, it looks like delays are limited to first document approval, and all players are eventually paid. Just be prepared to wait until you have been verified.