CasiGO is an online casino launched in 2020 on the White Hat Gaming (WHG) platform. Live dealer games for mobile, virtual sports from 1x2 and a bevy of quick hit slots from NYX, Microgaming, Red Tiger, and others fill the game library.

Players in Canada, Finland, and Norway can look forward to special treatment when it comes to bonuses as can denizens of New Zealand, the UK, and
Germany.

No matter where you log in from, you'll find hassle-free local deposit and withdrawal options including Trustly, Sofort, and Interac.

Upon launch, the site displays UKGC and Malta Gaming Authority chevrons and while we found them listed with Malta, the Gambling Commission hadn't updated their online registry yet as of review time.

Players in the UK can visit and click the link on the bottom of the page for an up to date government document showing the site's status.

Sister sites that are owned and operated by White Hat include 21Prive, G'Day, Hello, and MainStageBingo, and white labels operated by the company include Fruity Casa, Casimba, and 666.

All of the sites we have explored are either highly rated by players, recommended by partners, or both. Any unresolved complaints we have found were not followed up on by the player so we can assume they were satisfied.

We implore players to follow up on any issues. While you may feel it is the casino's responsibility to keep their name clear, they may not be aware of your public dissatisfaction.

That said, it is incumbent upon a property's management to keep the slate clean. If we can find an unresolved complaint about GBP10, so can you. We have a responsibility to our readers to inform, not to litigate without details from both sides - especially when an issue is several years old.

The bottom line is that between sites owned and operated and those simply operated by White Hat Gaming we count over 30 unique domains. Some of those sites have been operating since at least 2014, which gives us an average current life of 90 product years to generate complaints.

We don't find many viable complaints, resolved or open. Considering the operator's low incidence of disputes compared to perhaps millions of transactions, it seems safe to say the odds of running into trouble are exceedingly low.

With that in mind, please note that the management is a stickler for detail, and in all but one case we have studied, did not deviate from withholding winnings when a rule had been breached. When in doubt, reach out! That's why customer service is there.

Software and Games

WHG was one of the first game aggregator platform providers to also offer a white label solution. If you're wondering, a white label is basically a full-service casino that the owner/buyer/partner can brand and label in any way they want to.

The label owner can request any or all of the games from over 100 developers and providers. CasiGO has chosen to include over 1,500 games ranging from giants like Evolution Gaming, Microgaming, NetEnt, and Play'nGO along with titles like Penguin Splash by Rabcat as well as top games from Yggdrasil and other popular providers.

Mobile friendly

The platform delivers games over the internet just like any other private webpage is delivered over a secure connection.

Coded in the HTML5 markup language, layers of 3D renders and shading, brilliant animations, and superb soundscapes are executed right in your native mobile web browser just as if you had a downloaded an FPS game program on your dedicated gaming computer.

The coding is lean and lightweight so the slots load almost instantly, with most of them under 20MB in size so you can play anywhere, even on a slower connection.

Since the games are instant and browser-based, in addition to Android and iOs devices, they're perfectly suited to desktop or laptop play. The coding reads your browser's display area, resolution, and orientation, and the game is optimized for whatever environment you launch them in.

The software adjusts to you, so all you have to do is click or tap "Play" and everything else is taken care of for you.

So many games...

Here are a few of the games you can expect to see. We've taken a look behind the curtain for games with the highest potential to be included in the "free spins" part of any bonuses.

• Book of Dead 
• Aloha Cluster Pays
• Ocean's Treasure

We'll go out on a limb with some wishful thinking for Pyramid Quest for Immortality, Queen of Wands, Gonzo's Quest, The Book, Drive Multiplier Mayhem, Ring of Odin, Rise of Olympus, Game of Thrones, Starburst, Dragon's Luck Megaways, and Golden Wins.

CasiGO has plugged the Red Tiger Must Drop Daily Jackpots into the site with Reel King Mega, Dragon's Luck Megaways, and Pirates' Plenty Battle for Gold.

The Daily Jackpot games all share a common progressive prize pool and the jackpot grows all day until it goes off and is awarded. That is guaranteed to happen once each day!

More jackpots

It would feel great to trigger one of the Daily Jackpots, but it probably wouldn't pay enough to truly change the way the world looks to you.

However, the Microgaming and NetEnt network-wide progressive jackpot slots are another story.

One thing to remember about these games is that most players will not do as well on them as they might on regular jackpot slots. That's because a small portion of each bet goes into feeding the ever-growing jackpot, which in the grand scheme of things lowers the odds on individual spins.

So, in the long run, if you never win a progressive prize, you are definitely paying a slightly higher price per spin for your entertainment with most sessions. Of course, as with any slot, you can still win big at any time without ever triggering a jackpot bonus round.

MegaMoolah is probably the best known progressive. That could be due to the fact that it has created quite a few millionaires since its launch in 2012.

Some may recall that in 2015, John Heywood of the UK joined the game in the Guinness Book of World Records with his £20,062,600 jackpot prize, the largest ever at the time.

Players in most countries will find NetEnt's Hall of Gods here too. The game has three different jackpots and the Mega Jackpot falls about twice a year on average.

Look in the upper right-hand corner of the game screen to see the current levels of the Mini, Midi, and Mega jackpots.

Some NetEnt progressives can be network pooled jackpot or local progressives. The clue to look for is if the Mega is over £500,000 it's almost certainly being fed by every casino on the planet with the game. If it's under that amount it's probably a local progressive.

Why it matters...

It doesn't! CasiGO does not restrict progressive jackpot payouts - whatever amount you win will be paid by the slot provider.

That does bring up an important point...

The most you can win on this site, aside from progressive jackpots, is €250,000.00. The limit is part of their risk management strategy and will either be acceptable to you or not. Personally, I wouldn't mind if my biggest problem on any given day was deciding to stop playing once I reached a quarter million euro payout. Your mileage may vary.

Other games

There is a lot more than slots action here. The random number generated animated casino floor games include a variety of blackjack variants as well as roulette and other table and card games.

Look for novelty games and scratch cards for a break from the action or to find that Hail Mary, last of bankroll redemption.

Live games

For those who seek out live dealer games from award-winning global studios and from casino floors around the world, Evolution Gaming provides an entire suite of classic and new games to play.

Blackjack - Get social while you play if you want, or simply ignore the chat. You'll still hear the dealer or croupier's game calls and be able to bet on human-dealt cards.

There are plenty of games with risk and high reward side bets, but you can also bet behind on straight hands if the tables are full. That rarely happens as they can open new tables for special situations and offer native language tables for some of their players.

Table limits go as high as €2,500 per hand at the VIP high limit tables, but you can find one for almost any sized bankroll.

Roulette is a live game with a computer-generated user interface for placing your bets, checking the stats, and changing sound and camera angle options. The real action you are betting on happens on the world's finest Cammegh roulette wheels with smart and attractive croupiers leading the game.

Your best bet is on the European tables with only one green zero playing the spoiler. This cuts the house edge in half compared to the American roulette odds that pit you against two zeroes on the wheel.

Classic auto roulette is also offered if you just want the live wheel and are most comfortable with structured gameplay that dictates how often you can bet. If you want to control the speed of your game, try the random number generator (RNG) games instead.

Baccarat

The house edge on this game is only 1.06% and that is one of the major reasons these tables attract high rollers. Another reason is that anyone who can guess at the flip of a coin stands a chance to win.

The Banker bet is statistically your best bet, even after deducting commission. The rules are slightly different for no-commission games which changes the odds slightly.

Tie bets pay well but should be taken rarely as the house edge increases dramatically with your chances to win 8:1.

Texas Hold’em is dealt by a live dealer and follows the basic game progression of competition Hold'em. The main difference is that you are only betting against the dealer so that is the only hand that matters other than your own. Other players' bets and hands do no affect your outcomes.

Bonuses and Promotions

Look for a promotions calendar to help you plan your bonus harvest for up to a full month in advance.

The basic promo terms and conditions remain the same with almost all offers, but you need to visit on the given day to see all of the details.

For instance, today we see: "Deposit at least £20 and we will match every £1 that you deposit with 1 bonus spin that can be played across Aloha! Cluster Pays and/or Wild Wild West. (up to a maximum of 100 bonus spins)".

Details such as the value of spins, wagering requirements on spin-wins, and max bet rules are shown right along with the offer. Direct links to general T&C as well as Promo Terms are provided.

The calendar is color-coded with a key in plain site so you can see what sort of deal is going to be offered.

• Bonus Spins Multi-Game
• Bonus Spins Single Game
• Match Offer & Bonus Spins
• Match Offer -or- Bonus Spins
• Multi Deposit offers

Unfortunately, they want to keep the anticipation and reveal factor high, so you'll have to wait for the day of the offer to read the details.

Break down of bonus T&C...

• Max bet - no more than 20% of the original bonus before wagering requirements have been met (Ignore this general promo term if the particular offers restrict bets to £5)
• Bonus funds convert to cash balance after 35x turnover
• Over 200 games (see terms) don't count for turnover, about a dozen count 20%. Scratch cards and keno and all other slots count 100%
• Bonus spins have a max cashout amount of £50

Deposit based spin winnings go to bonus balance and are subject to regular wagering requirements. NO MAX CASHOUT if used within the first 24 hours of the grant. If used later, a max cap of £100 is applied.

The small print: Winnings from bonus spins are credited as bonus funds and capped at an amount equivalent to the number of spins assigned (e.g. 100 bonus spins on first deposit have a max. win cap of £100).

Hint: This is not the only contradictory term between Promo Terms and specific offers.

Cash-out before raising your bets if you have a big win and have met wagering - you can always redeposit.

Loyalty Program

You'll have the chance to climb the ladder to unlimited daily points redemption, 15% monthly cashback, and a £100 monthly Bonus just by playing your favorite games.

There are five tier levels and simply making your first deposit will activate your membership with 500 loyalty points awarded as a welcome gift before you even start to play.

There is also a VIP Honors Club. Rated players will earn their ways from Silver to Gold and from Gold to Platinum. The Elite Black designation is by invitation only.

Banking and Customer Service

It's easy to deposit and withdraw your winnings with a variety of hassle-free payment methods.

All of the current transfer methods are listed on this page, but in general debit/ credit cards, several eWallets, and bank transfers are options as are Trustly, Interac, PaySafeCard, and Sofort.

Cashouts to eWallets are usually processed in less than 24 hours. If you deposit with Visa, Maestro, or Mastercard the payment may take a little longer to process, up to 48 hours.

All transactions are safe and secure and occur over an encrypted secure socket layer just like your online banking partner uses.

Note: Neteller and Skrill can't be used along with the welcome offer. Please use another method if you want a bonus on your first deposit(s).

Customer care

Online chat and email help are available 24/7 including holidays. You can also find the answers to most questions in the Frequently Asked Questions section which is found by clicking the "Contact" icon.

Email inquiries can take up to 72 hours to receive a response.

Pitfalls

• No Skrill or Neteller first deposit bonus
• Free spins expire within 10 days and winnings are capped at €/£10 if you wait more than 24 hours
• Loyalty points can be revoked if not used in 30 days
• Conflicting max bet terms between general and specific bonuses - stick to the £5 limit rather than 20% rule to be safe

The Final Word

CasiGO offers a great assortment of games, all powered by a stable and trusted platform. The operators have more than two dozen successful casinos to their credit to show us what we can expect from any new operation.

Playing at a site that is part of a larger network has its advantages such as dedicated customer support, a responsible gambling team, and a team dedicated to solving any misunderstanding before suggesting alternative dispute resolution. It can also have its downside such as a 72-hour wait for email replies when things are very busy.

The opening welcome package is one of the most generous seen for these markets in quite a while. The 35x wagering applies to bonuses, deposits, and spin winnings whereas general promo terms state it only applies to bonuses.

That said, after more than six months on the market, we still find a 200% match for the first deposit, so you'll have plenty of spins to beat the bonus with.

The bonus calendar ensures you will find some sort of incentive each and every day.

In order to avoid any potential for disappointment, always assume the most restrictive or least player-friendly term will be enforced and work backward from the specific offer to the promo terms, and finally the general T&C.

There could be more continuity and consistency between all terms to help make sure no dolphin gets caught in a tuna net.

The relatively high wagering requirement on super generous bonuses almost guarantees that most players will not profit from the opening offer, except in entertainment value.

For the most part, the stated terms for any given bonus should give 99% of players all the information they need to enjoy the extra gaming time and have more chances at a jackpot. "Crafty advantage players" might not fit within that percentage.