Luckia is an online gaming site launched in Spain in 2013. Accessible to desktop, laptops and mobile devices, the site offers a sports book, live roulette, and random number generator (RNG) slots and table games from a variety of providers including Microgaming, NextGen, NYX Interactive, and Thunderkick. The sportsbook operates via SBTech and the RNG gaming site runs with NYX Open Platform System (OPS) integration. The site is only available in the Spanish language. Players from the United States are not accepted for sports or game betting.

The site is owned and operated by Luckia Gaming Group S.A., Spain's 3rd largest gaming group. The site is licensed and regulated by the Directorate General for the Regulation of Gambling in Spain. The company has been in business over 35 years and operates 4 land casinos (Mallorca, Bilbao, San Sebastián and Ceuta), 76 gaming establishments, and has over 7,500 points of sale and 2,000 staff members.

The company has won several awards in their native country, including ‘Best Online Company in 2015’ and ‘Best Spanish Company in the Private Gaming Sector’.

They operate in Spain, Croatia, Chile, Peru, Panamá, and Colombia. Activities include the operation of gaming machines in arcades, restaurants, and bars as well as land-based sports betting.

We don't find any consumer complaints on the open forums in any language. The Spanish language markets seem to be more receptive to hybrid sports and gaming sites and this one has done a nice blend. It is easy to switch between the verticals of sports betting, RNG games, and the live roulette streams. The site is easy enough to navigate without being proficient in Spanish, however, due to the cashier system and certain terms and conditions, we would advise against depositing here if you do not speak Spanish.

Software and Games

The company entered a long-term deal with NYX in the summer of 2016, giving the online site and many of their locales access to the company's aggregation of games which include the full NextGen portfolio. Before their acquisition by Scientific Games, NYX completed a string of takeovers and buyouts so you may find games ascribed to Cryptologic such as Armadillo Artie, or even some Chartwell games that were actually created by other labs as works for hire.

Most of the slot games are from the NextGen division of NYX Interactive such as Jackpot Jester 50,000, Owl Eyes, and Manic Millions. But you'll also find Thunderkick's Esqueleto Explosivo, Dancing Dragons from Casino Technology, and dozens of classic Microgaming titles such as Bush Telegraph and plenty of newer games. This is actually one of the best places to look for the entire Casino Technology slot suite with dozens of titles to choose from.

Players are able to drill down through a highly advanced filtering system. Once you are in the slots category simply look for "More filters" or Más filtros to sort by provider, including Lightning Box; Themes including action, history, and cinema; or by line count. This makes finding the games you want very easy. You can also sort alphabetically, by popularity, or how long the game has been on site.

While the live dealer section currently only offers roulette, the RNG table game section includes classic and American blackjack and baccarat. The site contains links to game descriptions and rules for the table games. Clicking on rules for slots will bring up whether or not the game is available for mobile play, pay lines, theoretical return to player percentages (RTP), as well as minimum and maximum bet amounts. Most of the slots are over 96% but many are set at 90%. The lowest RTP is for Bingo Champion which is set to 88.23%.

Mobile apps are available for iOS and Android. The app will allow betting on over 200,000 events, watching sports events on Luckia TV, live roulette betting and many slot games. Banking and all other account management details are available in the app.

Bonuses and Promotions

Welcome offers and cash back bonuses seem to be the order of the day here. The sign-up offer is very generous, but wagering is 60x bonus and must be completed within 60 days. One great thing is that you play with your real money first and as long as you don't dip into the bonus funds, you can cash out anytime. Once you begin to play with the casino's money you will be obligated to meet wagering requirements. Roulette bets that cover less than 25 numbers would seem to count 100% towards the wagering requirements, but please read the complete terms and conditions to be sure. The only other restriction we see is in regard to baccarat where "Betting on Point and Banking", and "Point Bets, Banking and Draw" are prohibited.

Banking and Customer Service

The minimum deposit for Visa and MasterCard is 1€! For Paysafecard it is 5€, for PayPal it is 10€ and for e-Wallets, it is 20€. Bank transfer minimum deposit is 10€.

The minimum withdrawal for all but Neteller and Trustly us 10€ and those require a 20€ minimum. PayPal, Skrill, and Neteller will be paid within 24 hours, while all other methods require up to 3 days.

Live chat is available at all times during operating hours and many pages have a telephone contact tab. Support is available from 9 am to Midnight daily. The site claims response times of 12 seconds for telephone, 17 seconds for live chat, and 24 minutes for an email response during support hours.

Pitfalls

Spanish language only website and support. High wagering requirement for bonus money. No multi-currency support, euros only. Only roulette for live gaming.

The Final Word

The company has chosen premiere platform providers for their sports and games offerings. SBTech is one of the most stable and allows operators to fine tune it to their style. However, with NYX now operating the gaming platform it wouldn't surprise us to see them move to OpenBet which can handle 60,000 bets per minute.

The slots choices are outstanding and almost any player is bound to find a favorite or ten favorites among them. The RNG table games offering is a little on the skinny side, but there is some variety there. While the terms state that PayPal, Skrill, and Neteller payouts may take 24 hours, they are usually processed right away.

External Links
Spanish Regulator, Juego Seguro Website
Luckia Partners With NYX
Luckia Launches Sports on SBTech<