Surf Casino is an online wonderland of real money gambling games. The site was launched by Direx N.V. in 2018 and offers players in several countries the option of playing with their local currency or in cryptocurrencies such as Bitcoin or Etherium.

The Curacao licensed operators (Dama N.V.) deliver the games on the SoftSwiss platform which carries games from Yggdrasil, Quickspin, Bgaming, and Blueprint among many others.

We've run through the annuls of history and don't find a single valid unresolved complaint about the casino - but that's to be expected.

SoftSwiss has a big stake in making sure their white labels are operated properly... in fact, that's why they run the show behind the scenes on many of the sites.

That's not to say that all SoftSwiss venues have always performed flawlessly. We simply find no complaints of slow pays, no pays, ridiculous document requirements, or unsubstantiated accusations of player fraud here.

We do find grouses and grumbles about some slow game loads and disconnection issues as well as a few customer service complaints dating back to the first month or two of operations. Many places have what's known as "teething pains" until they get their feet planted firmly on the ground and all of their ducks in a row.

Of course, there will also be the few hangers-on who try to use too many free bonuses by creating several accounts or working with someone else to exploit them - and the ones who simply complain because they spent too much money and thought it was "their turn" to win.

On the forums where the representatives have been invited to communicate freely with players, we find cordial professionalism and speedy response to queries.

Since the casino operators can be trusted with everything from providing a fair game to the protection of your personal and financial data, let's take a look at the site itself and a few of the games onboard.

Software and Games

This is a typical gaming site layout with a Hawaiin beach theme. Visitors won't find any lack of invitation to explore the games provided by nearly 40 developers like Belatra, Endorphina, Push Gaming, and Platipus.

There's also no dearth of opportunities to explore the welcome bonus, sign up, or log in.

The whole site is set up to run on a web browser whether you're on a handheld or stationary device and you won't need to install any apps or download any plugins - the games simply play in Chrome, Safari, Edge, Opera, etc.

Geolocation services are enabled in the software - what this means is that by reading your browser's IP address, it can determine where you are located.

If you are in a region that isn't serviced, like the US, you won't be able to load the pages. If you are in Canada, you won't be able to play the games from NetEnt and they shouldn't even appear on your lists.

We definitely don't suggest using a VPN or any other masking technology without prior written (emailed) permission. If you have any doubts about what's okay and what's not okay it's always a good idea to email the question or visit live chat to learn more.

The games

The site makes it easy to sort by the game provider with a simple checklist. Depending on your location you can craft a personal lobby that only comprises games from Merkur, Blueprint, and Evoplay if you wanted.

You can also click on Quickfire to only see games from QF partners like Lighting Box or even Studio Partners such as Triple Edge to go along with your favorite Microgaming titles.

Video slots

SoftSwiss provides a unique selection of games. Not all of the properties carry the exact same mix. The lineup changes over time as new providers are added. The only way to know for sure what's on tap today is to open the lobby!

We were pleased to find EvoPlay Entertainment gracing the pages. If you aren't familiar with the new vision of this eastern EU studio it's really worth checking them out for the first time.

The company has launched an upgraded game engine that lets them not only create and deploy 2D and 3D titles on the same platform plugin, but it allows for super-fast game loads.

The last part really matters because some of the game files are fairly hefty. It's a good thing they deploy in the super lean and efficient HTML5 for all devices!

This provider not only debuted 3D VR slot games at ICE but in 2020 released an RPG mock-up slot called Dungeon: Immortal Evil.

Here's the skinny on this title. The random number generator and all of the maths and mechanics operate in the background just as they would with a fairly high volatility 5 reel video slot.

The difference is that you won't see spinning reels. Rather, your character will launch into the game world and fight battles. If the RNG would have returned three lower paying symbols on a pay line, the game will generate an easy battle scene wherein you slay a low-powered foe. The payouts are the same, the experience is much different!

Now, mind you, nothing you do as a player can change the mathematical outcome of a 'spin' any more than you could on a video slot and there are no skills involved in the bonus games. But the gameplay is highly evolved when compared to calling up matching icons on the reels.

Other providers

Yes, Betsoft, Pragmatic Play, Play'N GO, and a host of other easily recognized developers help fill out the library of nearly 2,000 game titles.

And yes, SoftSwiss's Bgaming slots are on deck as are games from Endorphina, Spinomenal, and Belatra, just as you find at most bitcoin casinos.

But there are also welcome surprises like Yggdrasil Gaming Studio Masters partners like Fantasma and Microgaming Studio Partners such as SpinPlay.

Fantasma is a Swedish developer whose games you may know from sites like Guts. The developers first inked a deal with Microgaming to spread their games all over the world on the Quickfire platform.

A little later on they took advantage of an invitation from Yggdrasil to develop games on their proprietary system. That gave them all the tools the "big boys" use and they haven't wasted the opportunity.

Inside the labs, they play with everything from VR to innovative bonus mechanics. Not to be left out of the industry-wide craze of MegaWays, they've joined the top tier of developers who have plugged BigTime Gaming's proprietary spin module into titles like Heroes Hunt Megaways.

SpinPlay is a Las Vegas-based company with talent on staff who have worked with all of the great developers from Playtech to Konami, WMS, and Everi.

Try Roman Power or Almighty Aztec from this studio for big expanding wilds payouts and free spins.

Blueprint and Merkur are well-known names in the landbased as well as the online industry in Europe.

Blueprint is part of the Gausselman Group - it's their UK arm and the labs are licensed by the UKGC. Blueprint was born in the USA and was acquired by Gausselman in 2008.

Merkur is known by the "sun" symbol and also emanates from the Gausselman Group. Based in Berlin, these developers produce highly polished games that have to be experienced to be fully appreciated.

It's unfortunate that NetEnt isn't available in all markets, but that's not the casino's fault, it's simply a matter of licensing. For everyone else, we have to suggest their Aloha Cluster Pays title - it fits right in here!

Table games

The live dealers are easy to find and so are your favorite games once you arrive. If you want to play random number generator-based animated card games, you'll need to be a little crafty and type the game name into the text search box. There isn't a category for those types of games otherwise - but seek and ye shall find!

Live dealers

Evolution Gaming hosts the primary live suite here with a good selection of native language tables.

The complete collection of games is quite extensive reaching from socially satisfying games like Monopoly Live, Crazy Time, Dream Catcher, and Blackjack Party to one-on-one VIP baccarat, blackjack, and roulette.

One advantage of playing blackjack online, as long as you don't want to make side bets, is that there is an unlimited number of spots open to back bet. If you like Perfect Pairs or other side bet games, you'll have to take a seat at one of the tables.

Poker fans will find plenty of house-banked variations on the game, some with optional side bets and progressive jackpots.

Bonuses and Promotions

One difference you might find at this site compared to other BTC-friendly sites such as Direx NV venues is the welcome bonus. Each label owner has some leeway on this, in fact aside from the theme, it's one of the only things they have any control over. That's a good thing and why the SoftSwiss experience is fairly consistent no matter where you play.

Look elsewhere on this page for any exclusive offers such as a high roller bonus or multi-stage welcome bonus with high limits and low playthrough.

Extra spins can be part of the attraction here and wagering requirements are usually quite low on those.

More extras...

While you won't find a way to earn credit toward VIP status or cash in comp points on the website, loyal players are rewarded.

Check the top of the website for a tab that will take you to a section that explains the weekly lottery and how to participate. There's also another tab for slots races, a popular perk that can open doors to rewards. Some of the top prizes can reach well into the five-digit space.

Look for "day of the week" offers, usually Wednesday and Friday here to boost your bankroll.

Banking and Customer Service

You don't have to be a "BitCoinist" to play here, but the banking section is set up for it if that's your preferred payment method.

Payouts can be near-immediate (within an hour or two) for crypto depositors, but all other methods are processed quickly too. Neosurf may take 1-3 days as will Qiwi, Visa, or Mastercard but eWallets are usually paid within the day.

Customer care

Live Chat is not available around the clock but you might get a response during off-hours from the quick response form or email. Chat support hours are 10 am to 12 pm UTC so you are covered all but ten hours of the day with live chat.

Pitfalls

• Live chat not always available
• No telephone support
• No defined VIP program

The Final Word

Surf Casino is a safe place to take a break for a little fun in the imaginary sun. Every sort of personal communications device or home computer can access the games and there are a lot of them

Not only are there a lot of slots and tables to play, but the quality and range of diversity are also truly impressive.

The new player offers are big and there's something on offer as a deposit incentive every week. The lotteries and tournament races can be lucrative.

Wagering requirements and game restrictions are not draconian or impossible to accomplish and the number of times your funds have to be rolled over is usually reduced for matches of less than 100%.

Players from the USA and the UK might be tempted to use a VPN to access the site, and they might even get away with depositing and playing, but it's never a good idea to mask your true identity and location if you intend to be paid when you win.

Players in Australia and Canada on the other hand will find a welcome and all the surf has to offer.