BetVictor is an online gaming and gambling site launched by Victor Chandler in 2001. The site offers games from several suppliers as well as direct access to live dealer streams and a sports book in regulated jurisdictions. BetVictor Ltd (formerly Victor Chandler International Limited) is headquartered in Gibraltar. The original company was founded in 1946 and has over 500,000 customers and an annual turnover of more than £1 billion.

Players will be gambling at a legendary powerhouse who made a nearly seamless transition from land only to multichannel betting and it is highly doubtful anyone will ever go unpaid due to the operation being underfinanced. When you look at review and rating sites, including Trustpilot, you'll find that the people who are happy with the site are very happy, consistently giving five stars. However, there's not much middle ground. People seem to love or hate their experiences and the company has chosen not to engage in the public fora so it's difficult to sort legitimate gripes from poor losers, people who misunderstood terms, or possible competitor shills.

Software and Games

The website is available for instant play in any browser. The layout is crisp and clean and there is a section for new games, something that many slot players find handy. You'll find games from NetEnt, Microgaming, IGT and Play'n GO, NextGen Gaming, and Quickspin. It is also one of the few places to find Mazooma Interactive games and Asian specialties like those from Shanghai and Macau land and online game developer, Aspect Gaming.

There are literally hundreds of games to play and the site lets players sort games by some categories, but not by the developer, even if using the text search function. This is unfortunate as the website claims to provide games from over 30 developers, so if you don't know the name of the game you want to play you won't likely find it by searching for Quickspin or Play'n GO. Once you open a category it is possible to further sort by filters such as alphabetical, most played, highest rated, and newest games.

The live dealer games are provided by Extreme Live Gaming, a Novomatic company, and there are over 60 tables to choose from. They offer a wide range of limits from £1 to £20,000 on roulette; £5 to £10,000 on live Blackjack, and £1 to £10,000 on live baccarat.

Video poker is listed under "Video" so you will have to click on it to learn that the category isn't for video slots. There are about 20 options including the legendary IGT Ultimate X single and multiple hand versions.

Look for progressive jackpot games like Hall of Gods from NetEnt and Mega Moolah from Microgaming.

Bonuses and Promotions

You'll find special welcome offers, occasional extra spins, and an ongoing loyalty scheme under the Offers tab. They also offer seasonal and other incentives for sports or games. The opening offers are straightforward and easy to understand. Some offers can expire in just three days so be sure to use one as soon as you sign up. Wagering is 40x bonus on slots, scratch cards and numbers games but 5x that for roulette and video poker and 10x for blackjack and craps. WAR requires an 800x playthrough (5% weighting). Baccarat and Bloodsuckers slot do not count toward wagering at all. Some of the offers only require 35x playthrough with the same weightings as mentioned for games other than slots, etc. The list of residency restrictions in general as well as offer restrictions is lengthy.

Banking and Customer Service

Players in all serviced areas, including Asia and the Nordic region, will find their locally familiar deposit and withdrawal methods. Credit and debit cards, e-Wallets, and bank transfers are accepted. Minimum deposits and withdrawals are very low at €/£/$5 in and €/£/$10 out. One great thing is that they are so well funded that there is no cashout limit. Win it and bring it home. Cashouts can take up to 3 days for e-Wallets and 3-6 business days to return to a card in some cases.

Customer service is reported to be top shelf with instant messaging via live chat, and phone support for the UK. They are also very responsive to email inquiries.

Pitfalls

Withdrawals to certain areas such as Canada incur bank wire fees. Neteller and Skrill deposits are not eligible for the welcome offer. The stated cashout times are too long for most players.

The fact that they don't make an effort to maintain their reputation on player advocate forums or review sites means that many of the complaints could be baseless and come from sore losers, people who simply didn't understand the terms, or even competitor shills. However, we simply can't know for sure. Their size may be one of their problems as they may simply feel too big to have to deal completely transparently with some players and marketing partners.

Many times, player complaints center around document verification. However several unresolved complaints also include closing winning accounts, withholding winnings, refusing to return deposits after closing accounts, an occasionally unstable gaming platform, and various other complaints. While almost any sizable enterprise is bound to generate complaint activity, they simply won't come to dispute resolution or player advocate boards to put the gripes to rest with an amicable solution, or even inform whether they have settled the disputes which leaves a bad mark on their reputation. For UK players they are required by the UKGC to use the Alternative Dispute Resolution services of IBAS.

In regard to marketing partners, they have arbitrarily closed affiliate accounts in the past due to terms that were introduced after the contracts were signed. Whether they remedied those situations or not shouldn't matter as much as their unilateral decisions to occasionally act as if they are too big to care. "Please do not hesitate to contact us if you have any further questions however this decision is final and will not be reversed." Hubris.

The Final Word

An operation of this size is always going to generate complaints and many of them are about the sportsbook rather than casino gaming. If the wagering requirements and other terms are acceptable and you play within the rules or simply don't take a bonus, there's no reason to think a player would ever have a problem here. However, we would suggest being proactive and verifying documents for an account greenlight before playing too much. When in doubt, err on the side of caution and this may be the only site you ever need. There are over 700 games on tap and the company is rock solid in the financial department. The wagering requirements on roulette make the welcome offer "beatable" if you play within the rules.

External Links
Extreme Live Gaming Website
UKGC, BetVictor Licenses
IBAS Official Page
Official Facebook Page