Frank & Fred Casino is an online gaming site that's taking the world by storm. With a focus on the Nordic region, specifically Finland, Norway, and Sweden, much of the rest of the world has a chance to play as well.

A sneak peek at the bonus and loyalty schemes provides the icing on the cake as do the current game offerings of the casino, live games, and world-class lotteries like US Powerball and Euro Millions. The backbone of the company is what tells us this will be a real contender for multiple awards, not to mention the conversion of happy and loyal customers for years and decades to come.

There is some crossover between the operations team and the people who are invested in the venture, giving them some real skin in the game, so to speak. CEO Douglas Roos is the former head of Netent & Ladbrokes Nordic. Patrik Sandberg, the CMO is ex CEO of Starcom, one of the largest media networks in the world. Peter Hamburg is an investor but not one of the operators. He's a board member at NetEnt and Cherry and one of the largest owners of those two groups as well as Betsson.

The operator is PlayCherry Ltd., a company based and licensed in Malta by the MGA. The lottery, Betsoft and Reel Time Gaming casino games are operated by Red Trading Curacao N.V. under a Curacao license (No. 1668/JAZ). Onsite support is available in English, Finnish, Swedish, and Norwegian.

Software and Games

The lobby offers instant play browser gaming for mobile and desktop. There's host of great random number generator (RNG) game providers on tap from the well-known Microgaming, NetEnt, and Novomatic, to up and coming and boutique labs such as Just For The Win, Fantasma, Iron Dog, and FUGA. The list is exhaustive from old-school names like Bally and Barcrest to Nordic favorites such as ELK Studios, Yggdrasil, and Quickspin plus many more.

The live dealer offering include studios and in-property tables from Evolution Gaming, NetEnt Live, and Novomatic's Extreme Gaming.

Featured lotto games include Powerball and Euro Millions as mentioned earlier, Mega Millions, Dino Lotto, Euro Jackpot, and Lotto 6aus59 from Germany. These games launched at the same time the as slots and tables.

One note of interest about the lotto games. FrankFred uses Red Trading Curacao N.V., licensed and regulated by the government of Curacao to operate the lotto offering. The games are based on a bookmakers model. This means that rather than buying actual lottery tickets, the operator places your bets on the potential outcomes with a bookmaker licensed in Curacao. The licensed bookmaker is Kootac N.V. (license number #8048/JAZ2013-014).

Bonuses and Promotions

In addition to many, many spins, new players will be offered a multi-tiered welcome package with match bonuses. The most exciting thing from a players standpoint is the VIP Club. The farther up the ladder you climb, the lower your wagering requirements on bonuses. By the time you reach the black level, you only need to play through a bonus 1x to request an instant cashout!

Additional benefits are awarded each step up the six-tier loyalty scheme. The third level is gold and offers frequent bonuses tailored to your way of playing, greatly reduced wagering requirements, prioritized withdrawals, Super Spins instead of "Free Spins" (worth 10x as much), and physical gifts, high-quality merchandise, etc. Climb another level to add concert and game tickets and a dedicated account manager plus only 10x playthrough on extra spins and bonuses.

Weekly depositors will be entered into lottery draws with even bigger prizes awarded monthly. The higher your tier level, the more automatic entries you will receive. Drawings will be streamed live and recorded on site. Look for amazing prizes like gold bars, exotic getaways and luxury accessories like watches. Active players will all receive personalized offers based on their play history and VIP status.

Banking and Customer Service

Players can expect to use all of the common deposit and withdrawal methods normally available. Visa, Zimpler, and prepaid cards can be used for deposits. Neteller, Skrill, Trustly and some Mastercards are currently included in the list of available withdrawal methods.

We'd like to suggest opting in for telephone, email, and SMS communications so you never miss an offer. Of course, you can opt out at any time. This is part of the customer service and player retention. They want to keep you happy.

Pitfalls

Not available in all regions

The Final Word

While we see dozens of properties, including white labels, open every month, it's a rare treasure to see the launch of an operation so certainly poised for success and a long tenure. Frank & Fred is just such a place from the solid industry backbone, to the welcome offers, game selection, and loyalty program.

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