Untold Casino launched in 2018 by Viral Technology on the Finnplay platform with game delivery in the EU provided by NetEnt under license from the Malta Gaming Authority. The balance of 1,800+ RNG and more than 100 additional live dealer games are subject to Curacau oversight under License No. 8048/JAZ (Antillephone N.V.).

While the company operates several white labels including Lucky, Red Army Bet, and Aha under UKGC license, this property was not among them upon launch. Dispute resolution would occur through the operator, and then MGA or IBAS if needed.

Especially welcome at the casino with hundreds of games selected just for their tastes are players from German-speaking countries, the Nordics, and Canada!

The site's theme is based on adventure and mystery and is hosted by a character known as Lord Untold. He is found in the promotional narrative, lobby imagery, and, of course, in the "About Us" section. The adventurous territory is said to offer players thrills and a "complex journey with the player in the spotlight".

The promotional "voice" is centered around the character and imaginary world, with attention paid to maintaining character in all of the offers to keep the fun level at full throttle every time a player logs in to see what's in store.

Software and Games

The instant play lobby opens in any browser connected to the mobile web or home internet. Smartphones, tablets, laptops and desktop users have the same access, bonuses, and customer support. Live tables are all streamed in HTML5 for super fast loading and seamless transition from game to game.

Random number generator animated table games and slots are available in demo mode without creating an account. 

Navigation is highly simplified on the Finnplay platform. Game location is accomplished by visual cues, a text search for particular titles, or by browsing the following categories:

New Games, Popular, Video Poker, Table Games, Live, All Games

Barely scratching the surface of the nearly 2,000 games available we found the following slots:

• Mr Slotty - Trending Skulls, CryptoMatrix
• Pragmatic Play - Leprechaun Song, John Hunter and the Secrets of Da Vinci's Treasure
• Microgaming - Exotic Cats, Immortal Romance
• Playson - Burning Wins
• GameArt - Dragon Kings
• Play'n GO - Cats and Cash, Sizzling Spins
• Endorphina - Lucky Lands, Kamchatka
• Habanero - Ways of Fortune
• Booongo - Shen Long Mi Bao, God's Temple
• Betsoft - Ogre Empire, Who Spunit
• Just For the Win - Sidewinder
• Yggdrasil - Penguin City, Hanzo's Dojo
• iSoftBet - Paranormal Activity and other branded games

Many of the random number generator animated table games are provided by Microgaming.

Play'n GO adds excitement with their own suite including mini-baccarat, casino hold'em and single zero French Roulette along with a few video poker titles mixed in.

Betsoft does the same with even more VP titles, Red Dog, and Pontoon.

Live Dealer Games

The live dealer suite is well populated with dozens and dozens of games. Most of the blackjack, roulette, and baccarat offering is delivered by Evolution Gaming.

The Ezugi Live Casino allows players to open the live lobby in practice mode - a welcome departure from most studio and gambling floor streaming policies. In addition to studio games, players can choose to play baccarat on the floor of Queenco in Sihanoukville, Cambodia for an expanded international experience.

Bonuses and Promotions

New players will find an indulgent welcome offer. Look for spins, match percentages, live dealer rebates, and a high roller offer.

Some things to look out for here are max bet and max caps on withdrawals resulting from bonus play. The terms are rather restrictive and could result in disappointment for players who do not read the bonus terms or understand them completely.

High rollers can contact customer service to ask for unlimited max stakes. However, there may be a limit on the amount you can cash out.

• "Free Spins" and no-deposit type offers have a max cash out limit.
• All bets count towards wagering requirements(real money & bonus money).
• The welcome bonus has capped winnings.
• Max cashout from any bonus unless otherwise specified in terms is €5,000, or your account currency equivalent of €5,000 (excepting Progressive Jackpot wins). However, a contradictory term follows that stating €2,000 - be sure to clarify in writing!
• Newer brands often have the most generous deposit incentives. While you may qualify for hundreds of "free spins", please be aware of the wagering requirements and max cap on winnings in order to determine the actual value of the offer.
• Opt-in for promotional emails in order to receive "golden tokens" from Lord Untold.

Banking and Customer Service

There's no need to create an account or log in to see most banking details. However, some payment methods may not be available in all geographic regions.

Trustly, Visa, and Mastercard are accepted, as are all popular eWallets. Additional methods that may be available include MuchBetter, Safety Pay, eps, and iDeal. All deposits and withdrawal methods are free of charge, except Paysafe Card, which will incur a deposit fee and cannot be withdrawn back to.

The low daily withdrawal limit is made more palatable due to the fact the players can make as many as 25 withdrawals per month.

Customer Service

Your CS team here are known as "Pathfinders". They are available around the clock with immediate assistance via live chat from 9:00 and 23:00 GMT. Email address and an online form are provided for questions outside of live chat hours for those who can't find a solution in the FAQ.

Pitfalls

Confusing or contradictory terms at various places on the site (FAQ, General Terms, Bonus Terms) regarding max bets. One will tell you a percentage, another a currency value, and another a "real money" value 10x that but only 10% will apply. If sorted properly, players need to bet differently at the beginning and end of a session and not exceed a certain percentage at any time. Some players may run afoul without guidance from customer service.

• Wagering requirements are relatively high and apply to bonus plus deposit.
• Capped winnings if a bonus is taken.
• Low daily withdrawal limit.
• Up to 5 days to process withdrawals.

The Final Word

For players who enjoy a themed site and a phenomenal quantity of quality games, this may be a perfect match.

For those who enjoy "little gifts" now and then, the customized promotions should prove to be quite fun. However, if you gamble with a fairly high level of risk in order to cash out big on occasion, we do not suggest the bonuses here - the operators have balanced the desire to give everyone fun bonuses with self-protection from the occasional big winner by limiting cash outs on bonus-assisted wins.

All in all, we found the site to be fun and not at all unpleasant to navigate. The terms were a little unique but eventually came clear. The game selection is phenomenal - not just in the variety of providers, but in the custom selection of games from each developer.