Really wanted to try this casino out as I got numerous bonus codes for free chips. Unfortunately when I attempted to use the bonus codes they would add but the game would never load. Cannot speak on the withdrawal side of things but will definitely not be depositing any of my money to a casino that has software issues. Not recommended.

This place is a ripoff, joke and a den of thieves. amongst all the casinos in this group, I have had approximately 25,000$ stolen from me by the casino. They would not authorize the requests to withdraw, eventually my funds in limbo werejust gone, They said I played them, after waiting months and contacting them daily. They wouldnt even let me use the massive amounts of comp points I had either. Dont trust them. The VIP Hosts, support staff, mysterious other departments are all crooks.

No perks games are awful to the website is glitchy it’s not easy to navigate around they don’t offer any bonuses or games don’t have any payouts I did not like this casino one bit I see why it’s on the worst list

I have been depositing at Capt Jack for 18months or so. About 3 weeks ago I hit a a$16k jackpot win and cashed out at about $12.5k. I have not received Dollar one yet and the only thing thats been accomplished was an approval for 1 withdraw for 2400. I have 4 more sitting there at 2500 a piece. I was already verified so I just don't understand why every other c casino gets me by money instantly or worse case 3 biz data why this is going to take months to get it I ever get anything at all. I'll update this and keep you all abreast

This casino did pretty good by me today. I had a code from an email fo try their new game with 25 free spins. I couldn't get the code to work but the chat support agents corrected and gave me a bonus easily.

Stay away from this casino. It belongs to a gaming group that is known for shady practices super long payout times and terrible customer support. I’ve heard players had to wait over a month sometimes to get their winnings. I never deposited here and I refused to

Captain Jack casino is overall a pretty righteous casino. I would definitely recommend Captain Jack casino to family and friends. Your bonuses come pretty regularly and The customer service representatives are patient and very efficient. They handled all of your issues as soon as you bring any up. With a wide variety of games, and the entertainment of the casino itself, you’ll definitely find a home run here. One of my top favorites by far

Going against reviews I read, thinking others just had bad luck.. all of the feedback from players was true. Waste of a site, games payout really well, but you can’t ever seem to get through the rollover.

This was one of the first casinos I deposited to, even though I wasn’t cashing out or winning I really enjoyed being a newbie here. It took a dark turn when I decided to open chat, I knew this one cs was notorious for taking away free bonuses if you had two in a row. I forgot his name, but with all my loyalty and how much I put into that site.. he took away my second free bonus. I never deposited again.

Ok where should I start I used my reload bonus on my deposit, after I lost all everything I had deposited. And let me tell you the stipulations are ridiculous . So if you deposit 35 dollars and lose , you get a percentage of that back which is 14 something. Then you have to reach a certain amount in order to actually obtain this money and it gets switched from your bonus money to actually money AND THEN you'll get 10 times the amount you had originally gotten back. Which equals to 140 or something like that. But let me tell you in order to cash out it has to be at least 200. So basically you're stuck in limbo good luck!

@Murat - please send me your casino username in PM inbox so that we can ask the Casino Rep to assist.

won some money with free spins and cleared the wagering requirement but somehow the game would not open after getting bonus game so i contacted live support and on the site is stated live support only for depositing players which is weird for me so i send them an message regarding problem and how to fix it. they say [email protected] (We will respond within 12 hours) so ok i said well it has been over 14 days and STILL no response after many messages then they expect to deposit money to them well big NO from me they can have the 150 dollars which i can withdraw

Captain Jack Casino and their "sister" companies all take pride in no customer relations or service, little or no incentives to the customers, slooooowww payouts with drama to even get paid. Let's all do the right thing and shut these guys down who don't care about us who keep them in business to begin with. #STAYAWAY

This casino is sister too planet7 , cool cal and 4-5 others casino. They ask for make deposit very high. However, They give out a lots of free bonus and match bonus. Low wages , no max but difficult to win and withdraw. The customer support are nice and helpful sometime but the waiting time is too long. Anyways, i dont like this casino. I have Never withdraws at all of them casino before.

Probably the most unorganized casino on the net , I wanted to try them out but wanted them to approve docs before making a deposit . They finally approved my docs after 1 year of having them on their desk needless to say I didn’t make a deposit. If these rtg casinos would streamline doc approvals I’d play with them more often.

i cant get a code to work :/ when i played without one it was average. wont try again without free chip lol

I had a terrible time trying to get this casino to pay out my winnings. it took 25 days... and when I finally got the check, it is not a check that can be cashed. It is an International check. According to the casino you can only deposit the check not cash it. Also... my withdrawal request was $500.00 but my check arrived, it was only $295.00 and they tried to say it was for a withdrawal managers fee? bottom line, Please save yourself the trouble, and avoid this casino. The worst casino I've ever played at. The worst customer service. The longest payout times. 25 days to be exact. from the time I requested , till I finally got the check. was 25 days.

Captain Jack is my least fav of the sister casinos....Planet 7 and Silver Oak-1st and 2nd for playing and depositing and bonus codes used by me. Captain Jack doesn't offer 15 days of free spins for depositing. A down side for me. They also don't offer at all the Progressive Jackpots like Planet 7 and Silver Oak. Haven't won since that's the least I deposit at even though I'm level 1 VIP. Customer service has always been fine to me.

This casino does not let to have sign up bonus ! They have good bonuses ! I will deposit there i think !

I had more fun at this Casino than most. Cashing out at $100 is a big setback to continue here though. Lowering it to $75 or $50 would make me more comfortable at this Casino.

What a shame, yeah? To be blacklisted and to send me emails with "fantastic" offers. Sometimes i even have idea to take them and to deposit but healthy mind always wins:) But if these casinos are still alive it means that people are playing. Why they are doing this? Because of the great offers? Because they are not members of LCB? I think the last reason is most important. We are just little drop in this world and many other players have never read about casinos they are playing and maybe after long delays they looking for info about casinos in which they had problems.

like the slots, but live help comes off as clueless.

I opened an account about three years ago and i received two payments from them but is not a good casino. In fact i remember that i received my payments after 40 days so i decided to stay away from them because according to me is unacceptable that the deposit is fast while the withdraw no.

One of the first casinos that left a very bitter taste in my mouth and made me very cautious when singing up with RTG casinos, I played a no deposit bonus of 50$ and wagered it when querying the withdrawal process I saw the casinos true colors with the silly kyc requirements upon reading up several reviews on this casino it became clear I was not going to get paid out so I just left it and here at LCB they on the warning list too Stay clear of this one

so the funny thing about this is that I liked this casino site , I am a big slot player I have been playing at online casino sites for years and this was one I joined after a while and I seen no problem . although ive never cashed out I wonder if they have given the bad rep to sister sites or the reviews . I dunno but too many options out there to find out .

Captain Jack casino is a rogue casino together with 4 more casino - namely, Silver Oak, Planet 7, Royal Ace, Bingo Knights . And actually, there can be a few more because these rogue casinos re-brand themselves every 1~2 years when players eventually realize about their evilness and stop paying. Stay away from these casinos.

God, what to think about a casino which offers a rather huge no deposit casino, and yet you don't need 40 minutes to stand there with zero cash ? No free spins other than one time during testing several slots, very fishy.

I agree with some of the more recent comments on here. I've only been playing here for about 4 months but everything has been perfect. I came here because of the 100% match deposit bonus and the huge progressive jackpots which I've seen clear 3 million. I'm a big fan of RTG casinos especially when it comes to variety and quality of graphics. I have't had any issues so far and I would recommend coming to play here

I found a pretty solid free chip offer here but i actually had a positive experience. Granted i read through the terms pretty closely so i knew what games i could play and that if i made it far enough i could get to my cashout. I did that and got my $100 sent to me. Overall was a good experience

I use to play at this casino a couple of times a month. I initially liked them at first and after six months of playing here off and on I tried making a withdrawal and out of nowhere I get locked out. Needless to say I then tried emailing them and got no response. I was so disgusted with them I was fit to be tied. Customer service was bad back when I played here, I'm sure much hasn't changed since then. Or should I say I would be quite surprise it they did. I would stay away from this awful casino and it's sister casinos.

Loved this casino. It's one of my all time favourites. I didn't encounter any problems in the many times that I've played here and would recommend it to everyone.

"So I had A Question for everybody on here Is this site legit or fully scam"??? And if so i will stay away from it then. pls whoever knows it would be very much appreciated THANKS ALOT

the captain Jack Casino is it REAL OR SCAM???

Since I've posted some relatively positive comments about this casino, I felt obligated to update my feelings. After they cut me off the bonuses, I kept playing and winning (Video Poker). Then all of a sudden for no reason I attempted a deposit only to find the minimum and maximum deposit amounts (those small numbers above the deposit box) were set to $1 each. The tell me it's their processors doing it. Of course we all know that's bullshit and they won't do anything about it. Oh well time to move on. They should close the casino if they don't want to pay out when the time comes. I played honest, followed the rules, was polite. Never abused bonuses.... That tells you what kind of people run this casino.

i hve herad nothing but bad things about this casino, they spam you with emails offering free chips you don't qualify for unless you deposit in between them, if you don't they still spam you with offers, steer clear of this place

I like the games here but they don't have the greatest bonuses to offer. I give the casino a 2 star rating.

I should clarify I did take bonuses early on playing with this casino. But after a few wins they quickly nixed those. What i learned was that it's much easier to get paid if you don't take any bonuses. Taking a bonus only gives them more chances to catch you on some hidden detail and not pay. Like I said the chat staff sometimes misleads you. Maybe not intentionally always but over simplifying statements like the term "cashable" when if fact there's some restriction that conflicts with that.

This might rustle some feathers but this used to be one of my favorite casinos to play at. Yes it did take forever to get paid and yes the support staff does intentionally try to mislead you but they paid me every time. BUT having said all that, they suddenly put a limit of $1 minimum and $1 maximum on my deposits for no reason other than I have won there a lot. I never took bonuses, never got mad or insulted the support staff. Never threatened them. Always followed the rules and always patiently waited for my money. I even praised them here as a place that always paid and took a lot of heat for it I might add. This should be an important indicator of what kind of management this place has. Of course they blame the processor for those limits and insist there's nothing they can do. I just want to play and I'll take my chances, come on guys

A ton of bonuses here. Way more than most other casinos. I started off trying to max out the no deposit bonuses but the longer I played here I realized how many weekly promotions/bonuses they offer. The payouts here are pretty solid and the free spins they offer you kept me playing Golden Gloves for hours. I haven't had any issues with payouts/deposits and the support staff was pretty helpful when I needed explanations on some of the bonuses. I'd def check it out. You'll be able to get a running start here with all of the bonuses and the variety of games, especially slots, is really good.

I have thrown away a few hundred bucks here. I don't care if they give you a 100X match bonus with no wager requirements and no maximum restrictions. When you never get a single spin worth 5x or bonus round worth 10 to 15X you will lose. If you happen to be lucky enough to win on their obvious LOWEST possible RTP possible in RTG software good luck collecting.

About the same as cool cat and silver oak, big no max cash out bonuses

I need to say that this casino will do anything to delay or if thay can avoid your cashout request. Customer support are bad and they aren't helpful at all. They offer a lot of fre no deposit bonuses but when it comes to cash and withdraw money they avoid you and you can't do anything. I don't have any good experience with this casino

they let me to open account and play and when I met wagering req they colse my account -.-

At the first look of the casino I thought that this casino would be a good one but again I am disappointed by a RTG casino. I probably stop giving RTG another chance because the disappointment and wasting your time. Captain Jack in my opinon can sink with her ship to the bottom of the sea.

You get a lot of no deposit bonuses here. So if you like that it's worth the look, but I usually don't trust a casino that gives away so many bonuses.

This casino has many bad reviews but I've had nothing but a good experience playing here. Never had a cash out but customer service is great.

I have read bad reviews about this casino only on this site :) also I have only good experiences therefore ... so for me better than average

After making my initial post I decided to contact the management at the casino I did so first by email and after 1 week no resolve I called and asked to speak to a manager....with in 2 weeks I had both my withdraws in hand and cashed at the bank no problem...I felt I needed to say this as well as the first post

I am sorry I did not find this site before I played at Captain Jack casino, It has been over two months and I still have not received my withdraw and when I email or chat I am just told that I need to wait it will come. They have no idea where the money is in the processing or when I will get it. I have NEVER had to wait this amount of time to get a payout....I would say RUN do not walk from this casino

i like the selection of slots,but its a pity so many of the RTGs are rouge and giving them a bad rep,ther is so many of them its hard to see the trees through the forrest if you know what i mean

Captain Jack is part of the Virtual group. Although it's still on the black list of casinos to avoid, I did get some great bonuses there and managed to win quite a bit. Unlike my experience over a year ago with the Virtual group being slow pay, they actually paid me in a few weeks instead of two months. Eventually I was restricted from taking the no restriction bonuses and had to move on, but I would go there again if I were able to get those bonuses. Also I never had a problem any of their 10 checks.

Captain Jacks Casino sent a Bogus check Beware! Finally recived check by UPS. Tried to cash it at two banks and was told it was fraudulant and couldnt to verified therfore couldnt be cashed! Check looks very fishy only bank name and a phone number that is not listed., no address, when bank called said there was a $10 fee to verify so bank said that means it is unexceptable and concidered a fraudulant check, Not sure what to do but very pissed considering they made me wait so long to get it.!

Do not deposit money into Captain Jacks Casino or ones connected to, unless you plan on waiting months to recieve a withdrawl! Have 2 approved withdawls and have yet to get either, been over 2 months! Keep getting run around and nobody seems to know anything. They told me they are approved and I just have to wait a little longer. How long I wonder... forever? Was told all there withdrawl options take the same amout of time.

the comment i would like to make is that when i first requested my withdraw they said i had to have a bank account. when i told them i didnt have one and was there any other way to receive my winnings they said it would be western union or money gram and i didnt have a choice which one. then when i talked to them again they said it had to be a bank transfer because they couldnt do western union or money gram and again i didnt have a choice. again i told them i dont have a bank account then i was told it had to be a check. ok fine . i said would it be a cashiers check .they said a regular check. whatever that means.i belong to other casinos that are out of this country and when they sent my winnings by check it was a cashiers check or international check and there was no problem,and the one was money gram with no problem. the point im trying to make is who cant do a money gram or western union? and why a regular check?

This casino didn\'t pay at all. I didn\'t get a single bonus, I had $150 bankroll and played only min bets. Here on most of the slots, the min bet is $.60 Only the 7th spin would pay anything if you set it at autospin. I found it odd, that the wagering on Real Video Slots was $.50 per $1.00 wagered. Usually you get even money on slots. Next, the coupon details in the cashier says that you can play carribean games, but the casino has none. This should be an indicator of how things are managed. I didn\'t win even at the table games, playing Texas Hold\'em the best had I was dealt was Ace-Five, with numberous 10 high, 7 high 6 high suited hands. I think I won 4 out of 18 hands, and had to fold most of those because the starting hand quality was so poor. I should\'ve went back to Luckyslots, and just waited out my pending withdrawal, so I could go and redeposit. Video poker was really poor, I must\'ve played about 15 hands, and was dealt a pair of Jacks or better Once, and most of the hands I just had to hold a high card, since I wasn\'t getting any low pairs, either. You are better off just trying to cash out the free chip, my bankroll went from $150 to $0 in about 90 minutes. Like I said, I didn\'t trigger any bonuses.

Warning.In this casino the dont know what is the word .its a pity because they have a real good RTG software.

dont trust this casino - their terms are all over the place. they told me in chat that captainjack1, onetime200, captainjack100 are all cashable, but their terms and conditions state they are not - paragraph 5 Thank you for contacting us, you are number 1 out of 1 in the queue. You will be answered in 9 seconds, please wait for the operator to respond or call us at toll free (US only) number listed on our site. Thank you for contacting us at our 24X7 Live Support. You are chatting with Ray. How may I assist you? Ray: Hello, Welcome to Captain Jack Casino! david: hello - could you tell me the terms of your bonus code \'captainjack1\' david: thanks Ray: Would request you to please hold for a moment while I pull up your account details Ray: Captain Jack Casino - 1st Deposit Signup Bonus Ray: 100% BONUS Ray: 30X Wagering Requirement Ray: (60X for Blackjack & Video Poker) Ray: No Maximum Withdrawal Amount Ray: Redeem: CAPTAINJACK1 david: is the bonus \'cashable\' or \'non cashable\'? Ray: cashable Ray: how much you want to deposit david: $150 david: where does it state it is cashable david: is there a link on your site? Ray: ok Ray: can you go with 300$ david: why? Ray: i will give you 200 % david: still cashable? Ray: yes david: yesterday i was told it was not cashable Ray: ok david: i need some confirmation of this Ray: ok david: where are the promotion terms on your site that say this bonus is cashable? Ray: if you will make 300$ Ray: i will give you 200% Bonus Ray: 20-times wagering Ray: 40-times (video poker/table games) david: thats fine but where does it say it\'s cashable david: if you can send me an email confirming this i will deposit Ray: ok the bonus would be cashable Ray: ok david: i need an email Ray: sure david: thanks Ray: sure Ray: just wait david: ok thanks Ray - i hope you understand my concern over this Ray: sure i understand Ray: how much you deposit max for me Ray: ok david: $300 by neteller Ray: how much you can deposit Ray: max Ray: ok david: please email all the terms david: thank you Ray Ray: on deposit of 500 there is 250% bonus that is also fully cashable david: cannot afford that Ray: and 20times wagring for slots david: what casino group are you part of Ray: captain jack david: there isn\'t much history on you david: do you have any other casinos? Ray: i understand but we always there to help you Ray: yes david: what are the names of the other casinos? Ray: we have so many casino with us Ray: but i m affiliate with captain jack david: name some please Ray: \\so there is huge bonus of 250% if you deposit 500$ Ray: means 1250$ as a bonus Ray: no max cash out david: i see you are a part of the virtual casino group david: is this true? Ray: 20 times wagering for slots Ray: No Ray: we are not. david: ex Warren Cloud casinos? Ray: i m just sending you the email Ray: no that is not affiliated with us Ray: I am just sending you the email for the coupon about and 250% Ray: we have send you the mail Ray: please check david: ok david: Where did you get \'Judith\' from? david: my name is David Ray: oh i m so sorry david: and i wanted the details of the 200% bonus david: not 250% Ray: ok Ray: sure david: Ray, plesae can you put your name at the bottom david: it says Kevin Hampson Ray: he is my supervsior Ray: he got the rights to send the email Ray: are yout here Ray: you* david: yes 1 minute Ray Ray: sure david: did you send the email about the 200% bonus? Ray: Kevin is going that just allow me a moment Ray: please david: Ray - paragraph 5 - to me this reads that all bonuses are not cashable david: Additional Terms Applicable to ALL Bonuses david: ALL in capitals Ray: ok david: Ray - i am not convinced of these terms on your website david: Additional Terms Applicable to ALL Bonuses david: ollowing the redemption of a bonus, if the player wishes to make a withdrawal which is greater than their deposit, they must have an amount greater than the sum of the deposit + bonus. For example, if a player makes a purchase US$100 and receives a bonus of US$100, then requests a withdrawal of US$190, this will result in US$190 being returned to the player\'s casino account. The player will only be able to withdraw again once their balance either exceeds US$200 (the sum of the deposit + bonus) or once they have lost at least $90 and are therefore only withdrawing the amount deposited. Ray: ok david: before you quote bonuses are cashable i think you should get your terms amended Ray: its depend on bonus to bonus Ray: i never said that al the bonus are cashable david: well in that case it should say \'unless other stated\' david: that is a legal requirement Ray Ray: i understand david: thanks for your time Ray: but i have send you the detail of the bonus Ray: ok david: i won\'t be deposting as your terms are not clear david: thanks anyway Ray: sure Ray: \\ Ray: that is not at all a problem Ray: you have nice day david: you too david: tell your boss to get this fixed Ray: thank you david: ;) Ray: ok

Very new casino, so we do not have any exp as yet.

yeah me too, what a waste of time

any exp on there withdraws? how rep. are they?

if you try using a CAPTAINJACK50 OR CAPTAINJACK25...FOR NODEPOSIT BONUSES....

Captain Jack Casino would not give a $50 No Deposit Bonus. They asked for a deposit and when I said no, I signed up to first play the no deposit bonus they refused to offer any.