Dinkum Pokies is an online casino focused on the Australian market. An instant play gaming site for desktop or mobile, as well as a download casino client for PC, are available. The site launched in early 2018 on the Realtime Gaming (RTG) platform. The site claims a Curacao license, but as of review time had not displayed a clickable and verifiable link.

While JAZ licensing does not provide any mechanism for dispute resolution, advocate sites such as LCB do. The site is also certified by the Central Dispute System Corp. Ltd. (CDS), and provides a link directly to a player dispute form for players to submit a claim for investigation.

Historically, the Curacao licensing authorities and Master License holders, as well as the RTG CDS (formerly Hastings) have proven to be mostly worthless to players in settling disputes. As Australians and people in many other countries do not have regulators watching out for their best interests, it becomes a matter of trust, and occasionally needing to rely on advocate sites to settle disputes.

Software and Games

Realtime Gaming software has been around since the 1990s and the random number generator (RNG) is tested and certified. Players can access the instant-play casino on any web browser to play on laptops or desktop devices. Players with a Windows desktop (PC) can download the casino shell with access to over 300 individual games. The download is fairly quick because only the shell is downloaded until you choose any individual game, rather than plugging up your playtime while 300 games are installed on your device.

All of the new games, which come out at least once each month, as well as all of the most popular games, are available for instant play.

The mobile suite for Apple, Android, or Windows mobile devices offers over 60 pokies, blackjack, roulette, and keno for play whenever and wherever you want to.

Players will find a well designed and executed user-interface with games, promotions, cash back, loyalty, banking options, and support accessible across the header. Along the left, you will find game categories such as featured, classics, video, jackpot, blackjack, roulette, table, poker, other games, and the mobile suite.

Once you enter a suite, such as Video Pokies, you can sort by the top rated, A-Z, Z-A, or search for a known favorite by typing in text. Once you register an account you can play most games in demo mode or for real money. Click on Play Now or View More. If you click the latter, everything you might want to know aside from RTP is listed with all features described including bonus triggers and bonus games, top award, random jackpot if available, and the platforms the game is available on whether Download, Instant Play, Mobile or all.

In addition to hundreds of spinning games, you'll find nine blackjack variants from pontoon to perfect pairs, Suit'em Up, and Match Play to good old Vegas and Euro BJ as well as Super 21. View More to see how many decks are in the shoe, what the House Edge is when using optimal strategy, and more.

The Jackpot suite offers network progressives - many over A$1,000,000 as well as table poker with optional progressive side bets like Caribbean draw, stud, and Hold'em and Let'em Ride.

Bonuses and Promotions

Loyalty Pays here. When you enter the promotions section simply enter your username and click Submit to see what's on offer for your loyalty tier. Hover your pointer over any offer to read more, then read the terms & conditions, redeem the coupon, or Play Now. Whether you play daily or only a couple of times a year you will always find generous offers. Wagering requirements, weighting, allowed games, whether the 'extra funds' are sticky or cashable, and whether or not there is a max cashout is always prominently displayed. Most offers do not have max cashouts.

Banking and Customer Service

Dinkum Pokies hit the ground running with banking options. Nearly any method you play with anywhere else in AUD is accepted including popular eWallets, debit/credit cars, Bitcoin, and banks. Upon review, wire transfer, Neteller, and Skrill were available for withdrawals. All deposits are listed as instant while eWallet withdrawals may take 2-24 hours and bank wires may take 2-15 days depending on how your institution processes receipts.

Customer service is available around the clock via email or live chat. There is also an online contact form you can use to reach somebody any time of the day or night.

The Final Word

The name, Dinkum, should say it all. Looking at LCB's Direct Casino Support forum for Diamond Reels, we see the representative joined on January 21, 2016, and none of the more than 100,000 forum members have had occasion to ask a question or request assistance since then. We don't find any minor complaints, anywhere. However, withholding large winnings when a player has not breached the site's terms and has not committed any fraudulent activity, but has simply been flagged for "severe bonus abuse" and/or "advantage play" and had their rightful winnings confiscated with no available recourse is simply not an acceptable business practice.

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