TrustPay Online Casinos

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Introduction

Some players across international online casino sites, from specific countries, do not get many local solutions to use; such was the case with players from Slovakia, the Czech Republic, and Poland until TrustPay appeared. This safe payment gateway solved a problem these players have been facing for ages, and the fact that it is already offered across some of the greatest online casinos is just one of the reasons why you should consider giving it a try yourself. With it, you can make deposits in 11 currencies and use all sorts of bank-related methods and cards to complete your transactions, which are, by the way, instant with it. So, if you wish to find out all about it, stay with us. What is TrustPay and why consider selecting it as your payment method across online casinos?

About TrustPay

TrustPay, as introduced, is a payment gateway launched by a private company based in Bratislava in 2009, after receiving the license Payment Institution. It is one of the first such institutions to provide secure eCommerce transactions in the EEA area. It is regulated by the National Bank of Slovakia, and as of 2010, it has a PI license to provide innovative payment solutions and services to businesses and users in EEA countries, even for cross-border transactions.

In 2012, the solution became a principal member of VISA and MasterCard and in 2013, it got its license to offer cross-border card payment services to businesses in the area. In the years to follow, it became a member of UnionPay and launched its own corporate bank account product, as well as prepaid cards. For ATM owners in Europe, it launched ATM Acquiring in 2017, and introduced SEPA Direct Debit and SEPA Instant Credit in 2022.

That’s not where the company stopped. While adding all of these products and services to its offering, the company also made sure to redesign the payment gateway and get it PCI DSS certified, introduced a Virtual IBAN solution and its own MPI Solution, and even obtained its Payment Initiation Service Provider License.

You can notice that its official website is business-focused, offering innovative reconciliation tools, modern accounts for online businesses, a huge portfolio of local payment methods for users from Slovakia, the Czech Republic and Poland and worldwide card payment processing. That is why we’re here, to walk you through the steps you’d need to take to get started with it as a user.

More importantly, we’ll tell you how to start using it across the online gambling industry. Thanks to the various products and services it offers users for online transacting, the solution is already listed as an accepted payment solution across a great number of online casinos that cater to players from Slovakia, the Czech Republic, and Poland. If you are such a player, continue reading to find out how to get started with it across the online casinos that offer it.

How to Start Using TrustPay

Since this is a payment gateway, in order to use it, you don’t need to create any new accounts. This is the bridge that connects you and all of the payment methods you're using on a daily basis with your operator. The operator is the one that needs to integrate with the solution, not you, in order for you to use it. Operators can learn all about how to integrate its features into their websites on the official website, but you should not be bothered with that.

So, the only thing you’d need to do to start using it across online casinos is to choose it as your default payment method from your chosen casino’s Banking page. You’ll be prompted to select a method you’ll use to complete the transaction, out of the many options.

We already mentioned that VISA and MasterCard are your options, but know that VISA Electron and Maestro are options, too. Among other methods you can use via the gateway, we can mention PIX, Trustly, Apple Pay, Google Play, Paytrail, MobilePay, PayPal, Boleto Bancario, and Multibanco.

Other options to consider are MBWAY, Tatra Banka Na Splatky, SkipPay, Bancontact, iDeal, MyBank, Giropay, EPS, SEPA, Satispay, BLIK, WeChatPay, Payconiq, CHAPS, online bank transfer, Cartes Bancaires, Faster Payments and the solution that ensures transparency and higher standards across many legal online gambling markets, Aircash.

Once you select the method you’ll use, you will need to enter the corresponding login/card details to use it. You should know right away that TrustPay won’t charge any fees, even though the payment method you chose might. Operators are charged with integration fees, but you should not think about that. As long as the casino you’re eyeing offers the solution and you’d want to try it, that’s all you need to know. So, stick with us as in the next section we’ll tell you the exact steps you’d need to take to start using the solution for your deposits.

Depositing and Withdrawing with the Solution

MondCasino and ThorCasino are just some sites you can consider joining to enjoy the perks TrustPay offers to players. Do not hesitate to explore other options, but these are reviewed for your convenience and listed here at WCD as your options.

So, go with the casino that meets your criteria and offers the games you’d want to play, and register your player account with it. To fund your player account with TrustPay, do the following:

1. Enter your registered player profile and locate the Payment Methods/Banking page.
2. Find TrustPay’s logo on the list of Deposit Methods.
3. Select Bank Transfer or Card on the pop-up.
4. You’ll be redirected to the TrustPay Gateway dashboard. Select the bank you wish to use and you’ll be redirected to your bank’s internet banking page, to fill out a form; or just enter the needed card details, respectively.
5. Set the amount you wish to transfer and confirm.
6. In an instant, the money will land on your casino balance.

You may have figured it out by now, but it is important to stress here that the solution is not an option for withdrawals. It was designed as a gateway to help businesses receive payments. So, operators cannot use it to send transfers, but only receive, meaning they can only offer it for deposits, not withdrawals.

So, you would need to look for other options when it comes to requesting cashouts. For instance, any of the methods we listed that are offered by the gateway are also methods offered across most online casinos. The global options we mentioned surely are, but you may find even some of the local options offered, to use for your withdrawals.

Coverage and Restrictions

We mentioned that the solution is extremely convenient for players from Slovakia, the Czech Republic, and Poland, but you can rest assured that it has a global reach, and its coverage does not stop at these three countries.

Considering the gateway can accept cross-border payments, via the payment methods offered, no matter your country, you’ll be able to use it. 

Fees and Additional Charges

We said that TrustPay does not charge any fees to users, only to businesses that integrate with it. The Price List on its official website is for the businesses, ergo, casino operators interested in offering it to their users, ergo players, they are not there for you to dwell on.

But, you should keep in mind that the method you choose to use will probably come with fees. You’d need to check with the method provider to figure out what kind of fees you’ll be charged, as the fees will be individual for each method.

Accepted Currencies

The solution supports 11 settlement currencies. That means that the casino you choose to join, which offers the solution, will give you 11 currencies to choose from in order to complete a transaction with it. These are the Canadian dollar, the euro, the Czech koruna, the US dollar, the Swiss franc, the UK pound, the Polish zloty, the Norwegian krona, the Danish krone, the Hungarian forint and the Swedish krona.

The operator will ask you to choose a default currency from these 11, and even though card payments can be performed in any currency, they will be received in the default currency. So, using a currency different from these 11 would not be wise, as the transaction will be subject to an exchange fee. If you choose to use bank transfer, you should know that the transaction can only be performed in the currency in which the operator has set its prices on the site; if the operator uses a Multicurrency Service, you might even get the chance to use your local currency, whichever that is.

Customer Support

We mentioned that TrustPay’s official website is more business-oriented not so much user-focused, so the Customer Support options presented in the Contact page are more useful for businesses, not the user.

You can, however, write its team an email at info@trustpay.eu to get in contact with its professional Support agents. Operators can get in touch with the Support team via an on-site contact form. You, as the user, can also explore the FAQs section to see whether you’ll learn something new about the solution that wasn’t covered in this article.

Finally, of course, you have the casino’s Support team at your disposal via different communication means, so if you’re experiencing some deposit issues, make sure you contact them.

Conclusion

There’s no doubt that TrustPay does a great job in creating the bridge you need when it comes to using the payment methods you use every day for online casino deposits, as it creates opportunities for you that you never dreamed of. With it, you can use a variety of payment solutions, both local and global, and make the most seamless transactions across all online casinos that accept it.

FAQs

Will I be able to explore TrustPay’s official language in different languages?

It sure is. Considering the solution was designed to facilitate the lives of certain users but is available globally, you can explore the website in English, of course, but also in Slovak, Czech, and Polish.

Is the solution active on social media?

As a matter of fact, it is. You can find its profiles on popular media platforms like Instagram, LinkedIn and Facebook. You can check these profiles for some news and posts that would tell you more about the solution.

Could I get in touch with its Support agents via phone?

Unfortunately, you cannot. You can only explore more about the solution on the FAQs page and get in touch with its agents via email, and that's it. You may try reaching out to its team via the three social media profiles, too, if you wish.

What can I do if I cannot find my bank on the TrustPay Gateway?

If your bank is not displayed, go to the "Other Banks" option. You'll see a list of payment institutions you could go with to complete your transaction, but bear in mind the fact that the transaction won't be instant and will surely take a few days to arrive at your casino balance.

Can I use cheques to pay via TrustPay?

No, sadly, you cannot. The solution only allows you to use bank transfers and cards, and it does not support transactions by cheque, as explicitly explained on its official website.